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August 2024 by Zach Anderson
Very hot inside, bad layout..
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August 2024 by Luiz Oliveira
I was actually wondering whether I should join this gym or not given the low ratings, but surprisingly this gym is very nice, clean and safe. I don’t understand how people pay as little as 15$/month, but expect the highest premium VIP ultra mega gym. This gym offers everything you need and the staff is very friendly.
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August 2024 by Thomas Murphy
This is the smallest PF I've ever been to but it is packed with every machine you need. They keep it very clean and the bathrooms were very clean. I only wish they would spend the money and get an A/C. The upstairs was very hot even with fans. It would be unbearable on a really hot day. Very friendly staff.
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August 2024 by Sean Hunter
Staff was nice. People working out seem to be getting along. Had a quick workout here. Can say this isn’t my favorite location. I couldn’t do muscle ups because of the low ceiling. Seems to be missing some work equipment based on my original planet fitness.
Has signs in the locker room about theft so it seems not so safe there for your belongings in the locker room.
Overall I was still able to workout and was greeted coming in and leaving.
For me it’s the low ceilings that make me feel there isn’t enough ventilation and me searching for my machine that I normally use at my pf.
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August 2024 by John Kim
Worst customer service ever! My son is a guest of my PF Black Card. He has gone in on his own before. Today I received a call from an employee named Corinne saying that he couldn’t get in on his own. I told her PF website says guests can go on their own. She rudely said that was wrong. I asked if it was because of his age and she said no. She wouldn’t transfer me to Supervisor and refused to give me her name at first. Then she cancelled my account for daring to question her! To top it all off, she threatened my son saying she would call the Police. She also told me on the phone that she had called the Police before she rudely hung up again. I would like PF Corporate to address this please.
Update: This vindictive employee, Corinne Watkins, cancelled my membership citing Policy Violation and forged my signature on the document. All because my son tried to go in on his own with his Guest Pass.
7/31/24 Update: Received email from Manager, Stella Roberts, with canned reasons why they can cancel your membership including poor treatment of staff and not following their policies. I guess she just accepts whatever her staff tells her. She can’t entertain the idea that her staff could be rude and unprofessional. Past reviews show that Corinne Watkins has a history of rude customer service. Skip this location if you can.
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July 2024 by Brendan Farrell
Stopped by while traveling away from home. Definitely the smallest PF I've seen, but they do have at least one of every machine and plenty of cardio machines. Feels almost like a hotel gym. Staff were friendly! I called ahead and was advised there was no parking - they suggested I take public transit. Thankfully my hotel was walking distance, but this may be an issue for others! Some reviews mentioned no ventilation, so I was prepared for a slightly swampier experience. It's in a repurposed space (low ceilings, tight layout) and is definitely very humid, but I did feel the vent above me kick on and deliver some cool dry air, so they do seem to be using the ventilation system finally! The gym and bathrooms were very clean. Perfectly fine, smaller PF for anyone visiting!
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July 2024 by Herbert steierman
The equipment is good and varied, although my morning Planet Fitness workouts are crowded (and hot because of poor ventilation). Signs are posted throughout the gym stating no cell phone or texting while on the machines, but sadly this rule is both ignored and not enforced which often means you can't use a machine because someone else is on it just using their phone. With all that being said, I was flabbergasted when an employee told me I was not sufficiently gentle with the weights on machines. It appears that because texting doesn't harm equipment is okay while using a machine might not. I have been going to various gyms for more than 40 years, the most recent is Planet Fitness, and I have never before been criticized.
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July 2024 by Maxim Lott
They don’t sell protein shakes, and their Sunday hours are pretty crazy short
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July 2024 by Quinton House
Great place very a workout
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July 2024 by Miranda
I am a member through the Summer Pass they offer, and I have never been to a Planet Fitness gym before. Great impression since the first day I attended!
Friendly staff! Clean facility! The only downside is that it can feel stuffy inside while working out, but there are fans to help with the air circulation issue!
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July 2024 by Brian Schwisow (Piscatorial Veteran)
I just had an employee bang on my tanning door and she turned off my tanning booth saying I wasn’t suppose to tan right now. I just got here and I checked in and then I reserved the tanning booth and the time slot was available so I walked right over here and I got into the tanning booth because the booth was available and I reserved it.
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July 2024 by Tiffany Stamper
This location used to be on Sansome in SF and the only improvement since they moved to Montgomery is that it’s slightly (although slightly is an understatement) bigger and now has hydro massage beds….and it’s still the worst Planet Fitness I’ve been to in the US (I travel so I visit other locations frequently). If you’re curious, here’s why:
1) there are many “club rules” for members but hardly any are enforced. I’m actually here now and it’s packed. There is someone next to me with a duffle bag on the floor where others can trip and super setting so using multiple pieces (dumbbells, cable machine, and bench) of equipment at once while super busy and others are clearly waiting…..yet I’ve overheard staff telling another member to get off the phone in the locker room as if that is high priority.
2) almost every week day after 5, there is a group that often congregates around one of only two smith machines. They come in a group of at least four or more and trade off with each other. This makes the machines they’re using unusable to anyone outside of their group for an extended time, sometimes this is hours. I’ve given up on my exercise routines because this group has taken over machines. Now I try to go as soon as the gym opens solely to avoid this group.
3) There isn’t enough equipment or space for the amount of people. Like everywhere else in a City, it’s crowded and the space chosen for a gym is truly appalling. There are only two smith machines, which is the most sought after equipment and you can bet money it will be taken if you go during prime hours. They also don’t have a lot of equipment other PF locations have (no kettle bells, step up, ropes, etc)
4) I’m sure there are other PF locations that do, but this is the only location I’ve been to that is not 24 hours. Because this is already a tiny space that is frequently busy, especially after 5pm, this makes it even harder to get your workout routine in.
5) They close for every.single.protest. I get looking out for employee safety, but they have closed when only 20 people were a block away. This happened several days in a row during some protests recently
6) I’ve seen roaches in other downtown locations, but I see at least one every visit to this PF.
7) The tanning beds (especially the lay down/flat bed) is absolutely the most disgusting thing I’ve ever seen. You can see dirt, grime, and a plethora of dead bugs trapped between the bulbs and plexiglass. These beds have removable plexiglass and there is legitimately no reason for it to be gross. It’s truly a health hazard.
8) All talk, no action. I see responses to reviews asking people to speak with management, although this seems to be a generic response that is copy and pasted across many reviews which shows me that there is no genuine interest/concern from management to begin with. Normal management heavily monitors reviews to take into consideration and improve. Here I’m seeing reviews from weeks ago, months ago and a few even a year or more ago complaining about all the same things I’ve mentioned here. It’s not shocking that things have not improved, just disappointing.
9) As others mentioned, no ventilation. This was an issue at their old location and people complained about it, but it seems this was not something to consider when selecting the location on Montgomery. It’s also hotter than the old location because there are no windows to open. To be fair, it’s common for homes and businesses to not have AC, but this is the first SF gym I’ve been to that has no AC and now it doesn’t even have natural ventilation that helped their old location a little.
Because this is San Francisco and everything is already expensive, this is seen as a very affordable gym…but it feels like they’re exploiting the low costs in exchange for poor amenities. I hate that this is the location I have to call my home gym and I only look forward to Plane
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June 2024 by Yad S
Great place for a workout, whether you're a beginner or at an intermediate level. The friendly staff keeps the machines clean, and it's located in an upscale area next to the Galleria. Parking can be a bit tricky on busy days. While the bathrooms are kept mostly clean, I avoid it in general. Mug water fill up dispenser too! Overall, 9/10.
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June 2024 by Екатерина Лужинская
Clean amazing gym with a nice and helpful staff working. I loved it
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June 2024 by John Barrett
It would have been great, had I been able to pay cash for my membership, and avoid the automatic withdrawals from my bank account each month to cover fees.