-
March 2024 by Shawn Connolly
Fantastic shop. Friendly service staff, quality repair work, and they finished the repairs quicker than estimated to get me back on the road ASAP.
-
February 2024 by J J.
My car got hit in a parking lot. Pierre's team was amazing to work with. Car repaired on time as promised. Great communication and they washed and cleaned my car inside and out! What a lovely surprise. They worked directly with my insurance. It was a great experience.
-
November 2023 by Samantha J.
I unfortunately walked out to the most SF scenario to find my car park and clearly hit and damaged, with no note of course. Pierre's Auto-body was in my insurance network and I'm so happy they were. They fixed $7k worth of damage in 5 days. I was under a time crunch because I only had a week before I was traveling for a month and they were so accommodating and efficient. They team of folks who get you scheduled, do the assessment are thorough, kind and very responsive. I will be taking my car back here when needed (hopefully not often). They are a small shop so when you bring your car in there can be a bit of a wait 30-60mins so plan accordingly but other than that they are fantastic!
-
August 2023 by Scottie Carpenter
Great service and excellent work
-
July 2023 by Jayati Das
Just an amazing place! Our car got broken into and this was the closest repair store. We got splice service right away. Valerie was especially helpful!! Thank God for their service!
-
May 2023 by Dan K.
I've taken three cars here over 20 years, previously my experience would be 5 stars but this last experience was disappointing. My 2017 BMW car suffered minor damage on the rear drive's side door and quarter panel- just scratches and small dent from an incident in a parking lot. The other party's insurance covered the damages and referred me to Pierre's. Since I had previous experience, I thought it would be a good choice but it wasn't. The service has gone downhill. The repairs were initially estimated to only take 5 days, that turned out to be nearly three weeks. I know they are a busy shop but, I called numerous times and no one there ever returned my phone calls. I also sent several emails about the status of the repairs-- none were returned. I had to drive there and ask about the status in person. When the repairs were completed, I had to decline accepting because there were drips in the paint. They didn't dispute the quality and took the car back. Three days later no calls. I had to come by to check on the status. The paint still has runs in it and in one place they sanded the paint down but didn't clear coat it. The keys were in the car so I just left in frustration. I will need to have another facility finish the job. I really want to leave Pierre's a good review since I've been a customer for so long. Also, I know they have to deal with a lot of unhappy individuals because of the nature of the business, but it doesn't take much to be polite or cordial which is also lacking. I've attached a picture of the repairs. Again minor damage, but poor workmanship and customer service.
-
April 2023 by Joe C.
Everyone's hopes to find a body shop they can trust. Look no further! Friendly and knowledgeable staff, repairs on my car looks great, they washed my car AND finished work earlier than their initially scheduled date. I hope to not need a reason to need repair work soon, but if I do I know I'll be very well taken care of at Pierre's!
-
March 2023 by Peter S
My 2020 Audi Q7 was completely destroyed 3 months after I purchased it when a bear in Tahoe managed to lock itself inside of the car going after an empty cup of Vietnamese iced coffee, and freaked out mauling the interior. Seats, doors, ceiling, airbags all ripped to shreds. Shortly afterwards in a separate incident, my windshield got cracked. Pierre’s was able to make all of the repairs to the point where my car looks better than it did when I purchased the vehicle. I am happy with the work they completed. Thank you Valerie and the technicians at Pierre’s.
-
November 2022 by Victoria N.
Took my car in to get repaired from an accident on my passenger side mid Oct. Valerie told me my car would be ready early Nov. I was like okay great, 4 days later i called about the estimate, she forgot to email it to me the day I dropped off my car. I am nervous at this point cause now I feel I can't trust this place due to lack of communication. I called them for updates on when I can pick up my car they kept telling me the "next day". Everytime I call they always say we will call and update you. Cut to end of Nov never got a follow up call & have no idea when I will get my car back. Hopefully before the year ends idk...I don't recommend this place due to lack of communication & lack of urgency when it comes to customer service.
-
November 2022 by Maria Lemieux
After an obnoxious quote $9,000 from a different body shop I just swung into Pierre's one day to see what they would say.The customer service was perfect, I was there for 30 minutes. Instead of pushing me hard on replacing the entire bumper like the other shop did on my Porsche Cayenne, they were able to remove 98% of the paint transfer and pop the dent out from a minor accident i had a while ago.I'm super happy with the service and the final result. Highly recommend this shop if you need work done.While waiting I also noticed they've been in business since 1967 so they have plenty of experience with everything out there and can fix anything foreign or domestic.I'd trust them with my Lamborghini (if I owned one) :)
-
September 2022 by Arwen Hogan
Very efficient and fixed my whole tailgate + glass
-
August 2022 by Tom J.
As little Pierre's needs another five star... But since I've had my car here for bodywork three times in the last three years (I am one lucky guy) I feel that I really want to say thank you in public. Every time I've come it's been a happy surprise instead of a disappointing one. It's always done sooner than they say they'll get it done and the work is impeccable. Particular kudos to Valerie and Evelyne. Unfailingly cheerful and excellent communication skills. I'm almost looking forward to my next fender bender. One more card punch and I get a free latte!
-
June 2022 by Natalie K.
The lady checking us in was wonderful and friendly. The work they did was great as far as I can tell. They billed the insurance company and we paid our $500 copay. Even though all we paid was the copay, they kept us in the loop about what was being done on the car and they told us specifically what the costs were, explaining that it wouldn't affect what we had to pay. The car has been functioning like new since they fixed it. We had been rear ended and the sensors were all messed up. This body shop fixed it up like new and we haven't had any trouble since. They did it all in a timely manner and kept us up to date on completion time. Overall we are happy with the experience!
-
February 2022 by Mackenzie M.
This is a long overdue review (service was Oct 2020) but I would highly recommend them. I got in a minor t-bone accident and their service was excellent. When they returned my truck, I noticed the paint job at the bottom back of the cab wasn't quite right (no one would normally notice unless you're really looking at it). There was no fuss or hassle and their response was pretty much "yup, that definitely isn't right. Let us know when is convenient for you for us to fix it". So while having it fixed perfect from the start would have been great, knowing how they handle things when there is a problem is something I highly value. I would absolutely go back or refer friends there.
-
January 2022 by Ceanne H.
This review is just for their genuine neighborly kindness. I was in the parking lot next door when my car died. I asked for help with a jump start, which they did - no questions asked. This really made my day after having a rough morning. Thank you, truly, for your kindness.
