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February 2024 by K C
Warranty is a scam. They want a proof of purchase for a PAX2 but on their website they state If“no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.”I will contact BBB and explore legal options
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February 2024 by Brandon
Terrible accessories and customer service! Very weak and poor quality vaporizers. Won’t refund or even replace grinders that are shipped with deep scratches and cracks!
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January 2024 by Jesse Dunegan
Product doesnt function. Warranty doesnt cover failure to vaporize. Item is a vape unit. Lots of apologies and platitudes, zero actual support. Refuses return, replace.
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September 2023 by Ronnie Rittimann
Buyer beware don’t buy anything from this company will send fake tracking number and wouldn’t give correct number it’s been 2 months with nothing and won’t respond!
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September 2023 by Andrew Lindner
Ordered a mini pax over 2 weeks ago....still haver not received nor has anyone responded to my 4 emails....I teried calling and no one answers aside from recordings.....SUCKY Customer service
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August 2023 by Rik
Doing a warranty claim currently, let's see how customer svc makes or breaks this Co. fir this review.Going with 5 stars; great product, I hope I don't have to return.
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July 2023 by A N
Warranty is a scam. I've been waiting months for a replacement with no end in sigjt
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May 2023 by Martin Olson
I received my Pax Mini and it didn't work. I returned it and now they don't want to send me a replacement. This company has terrible customer service and I do not recommend buying this product.
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July 2022 by Rob Hardy
Never delivered my item, told me they would look into it w/ the post office, stopped responding to my support ticket when i asked for updates. Initiated a chargeback through my CC. Do not use.
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December 2021 by Edgar Fernandez
The most awful experience i've had buying online.
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September 2021 by Terry Bohn
Need to learn more
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June 2021 by Shawn Keene (Elskipador)
Wasn't even here, just parked in front & walked to the mission.
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March 2021 by Joe Sciullo
Took them a few days to reach out to me but they made it right and replaced my malfunctioning device at no charge
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February 2021 by Colin Sword
This company sucks. Customer service is literally non-existent. Avoid at all costs.Would give zero stars if I could.
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January 2021 by Rich Adams PA
Original PAX customer and upgraded to PAX 2. The product has performed great. Recently had a warranty claim and the customer service and follow up was outstanding. Warranty replacement was easy. USPS had the package for a month, not a PAX Labs issue, but PAX customer service followed up every few days with emails and one phone call until it arrived. Thanks again, love the product.
