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February 2024 by Margie Wu
Best hardware store ever!I went in for a part for Grohe kitchen faucet, even though they don't have it, they called the owner to help me find the part.My neighbor told me if I can't find the part, I have to buy a brand new set which is very expensive. Papenhausen not only answer me so many questions about kitchen faucet brands also reassure my confidence for Grohe. Not just that, Papenhausen Google and found the part for me.I offer to buy a Grohe new set from Papenhausen as a thank you gesture for the guiding light, but Papenhausen want to save me money and let me order the part on line myself.It's not just that, each staff is like the most kind human being love to find out answers and helping people, I truly love this store. For me, it's better than ordering from Amazon or go directly to Home Depot. & If they can't find something I need, they always point out direction.I stopped going to Target or Amazon for ward wares because even seeing these nice people in Papenhausen, make me feel San Fran is still wonderful.
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February 2024 by Peter ffoulkes
Great super helpful staff and great products. A great asset to the neighborhood.
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October 2023 by Catherine McCormac
Turns out great customer service is alive and well - at this store. Extremely helpful and friendly.
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October 2023 by Mark C.
Papenhausen Hardware is great! Nothing beats a local hardware store, especially one that has a great selection and an incredibly knowledgeable and friendly team. They have helped my family with many home projects, including plumbing, electrical, and even a complex Halloween costume!
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July 2023 by Priya G.
Super happy customer here. Needed to get a duplicate key made, was told elsewhere I needed to work with a locksmith. Found Papenhausen, my local West Portal hardware store. Not only was I warmly greeted, but immediately helped and keys were made. I was also told to come back if they did not work --which I had to and to my pleasant surprise new keys were made without any issue. So happy not only to have working keys but to know there is an awesome hardware store in my neighborhood!
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July 2023 by Scott D.
Car keys only 6$? Came in because I needed a nut for my alternator that I lost working on my car. I ended up leaving with the nut I needed and a spare car key for 6$. A+
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July 2023 by William I.
I'm thrilled to write a very positive review for our exceptional local hardware store! This place truly has it all. They never fail to amaze me with their comprehensive inventory. From small tools to the most obscure lightbulb to parts for a toilet, they have it all. What sets this store apart, though, is their extraordinary staff. They are not only incredibly helpful but also possess a wealth of knowledge. No matter what project I'm working on, they always provide expert advice and guidance and are always willing to help!
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June 2023 by Joe C.
Papenhausen is my GOTO hardware store just West of Twin Peaks, and only a few feet from the West Portal station...!
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June 2023 by Claudia K.
I would like to join those who have expressed appreciation for Papenhausen Hardware in West Portal. The staff is very knowledgeable regarding items they sell, and I have never left with the wrong accessories to our air filter which is something that can happen when ordering online. Plus, the service is excellent! For example, on several occasions they have inserted batteries for an item I purchased before I left the store. Also, twice I brought the building garage door opener to them for similar assistance. I love the selection of lanterns and flashlights they keep in stock and the fact that I can examine them closely and ask questions before purchasing. Last year I gave gift certificates from Papenhausen for birthday and holidays and they were enthusiastically received. I am doing so again this year.
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May 2023 by Margie W
Best hardware store ever!I went in for a part for Grohe kitchen faucet, even though they don't have it, they called the owner to help me find the part.My neighbor told me if I can't find the part, I have to buy a brand new set which is very expensive. Papenhausen not only answer me so many questions about kitchen faucet brands also reassure my confidence for Grohe. Not just that, Papenhausen Google and found the part for me.I offer to buy a Grohe new set from Papenhausen as a thank you gesture for the guiding light, but Papenhausen want to save me money and let me order the part on line myself.It's not just that, each staff is like the most kind human being love to find out answers and helping people, I truly love this store. For me, it's better than ordering from Amazon or go directly to Home Depot. & If they can't find something I need, they always point out direction.I Stopped going to Target or Amazon because even seeing these nice people in Papenhausen, make me feel San Fran is still wonderful.
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April 2023 by Gamliel Bleiweiss
Good customer service I duplicated a key and sharpen my knife
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January 2023 by John M.
Best little hardware store around. Friendly and helpful staff, always willing to offer advice on small projects.
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January 2023 by Jessica G.
Knife sharpening service is great - only once a week but easy drop off and pick up and advice
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January 2023 by melissa m.
This store is so well organized, the staff knowlegable and the prices are commensurate with their quality and service. This hardware store helps to make the West Portal neighborhood the special place that it is. I go there frequently and have always had good experiences.
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January 2023 by Bill Lukens
Well stoked and organized local source for hardware and home supplies. Staff is very friendly and organized. Love visiting.