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December 2023 by Edgar Sibrian
Unprofessional. Bad Customer Service. Incompetent Drivers/ Tow Operators. I heard the owner is the opposite of a great person. AVOID this company and when you call AAA make sure they don't send this company
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August 2023 by Eleisha Redmond
Damaged my car and drove off when I tried to get towed drove off
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February 2023 by T Mike F.
I was stranded in Santa Rosa when, unexpectedly, there was an ABCmalfunction as indicated on the dash display, and my car's steering was disabled. It was 40 miles to the dealership in San Rafael, California. AAA's tow truck (Norcal Supreme Towing) was there in about a half hour. Loading my Mercedes onto the flat bed and tying it down took less than 15 minutes and we were on our way with me as a passenger in the cab. The driver and I had an extremely enjoyable conversation on the way back. I've had this experience more than a few times in the past and it has always been awful. This time, however, and unbelievably, I found myself enjoying the entire experience, awed by the driver's ability to do his job quickly and efficiently as well as his exuberant personality and friendly attitude. Truly amazing!!AAA call number 37248.
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May 2022 by Kenneth O.
I am happy to leave 5 stars (and more if I could) for Jeremais at Norcal Supreme Towing. Friendly, honest, helpful attitude, skilled, determined and patient in solving a very difficult tow situation I encountered last month. I'm still very grateful for his amazing job and help that day. I lost my last key fob to my Audi A7 which was parked very close to a column beam inside my building garage in SF SoMa, and had to get it towed to the Audi dealership to program the new key. Without the car recognizing the key, it's as good as dead battery and everything was locked including steering wheel and electronic parking brake. Talk about nuts nuts modern Audi design. No other way, had to get the car out of the garage and towed to the dealership. Our parking garage has very tight layout, especially with other cars parked, and its small entrance door facing a narrow street in SF presented another challenge for tow drivers. AAA sent 4 drivers on the same day and they all bailed on me for one reason or another. At that point I had spent the whole day dealing with AAA tow service. AAA finally told me they would stop sending drivers unless I got my car out on the street!! Talk about AAA service! One other tow company sensed my dire situation and quoted me a ridiculous price even before trying. So I was in a really stuck bad situation but I wasn't ready to give up. After seeing cars emptying on the street and other cars around my parking spot clearing, I sensed the rare opportunity of stars lining up so I started calling around again. Luckily for me Jeremias at Norcal Towing picked up the phone and gave me a reasonable quote. He wanted to come the next morning as it was already past 5:30pm at that point but I described the situation to him why he needed to come soon. Jeremias and his son showed up within an hour and his truck had all the right tools to work their magic. But it was still uphill battle all the way. With dead locked steering wheel, electronic parking brake unable to be disengaged, and the car parked just inches from the column, it was a nightmarish job but Jeremias and his son wouldn't fringe but they had a collective sigh and then got to work. Jeremias would inch and turn his truck very patiently while the son looked out to signal him. It was an 2-hr ordeal but credit to them we got the car out finally. It was incredible!! Their refusal to give up and drive away only showed the character of this father-son duo!! You guys totally rock! Thank you so much for saving the day for me!!
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April 2022 by Annalisa A
Jeremias was awesome and helped me when my car broke down! Much thanks!
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February 2022 by jermaine b.
Very helpful, quick and quality service. I Do recommend this company. I now use them for my company because they earned the trust and good relationship .
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October 2021 by Emily W.
This company is UNRELIABLE ! Today I waited 3 hours for a tow that was supposed to be 45 mins ! When the tower came they were rude and it was clear as day that the person absolutely hated their job !
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May 2021 by Charlotte L.
Nicest guy ever! Was willing to help me when I only had $20!!! I ended up not needing him but still he was completely ok with jumpstarting my truck for$20 cuz of my unusual circumstances.. if o6 ever need anything of that nature or just anything with my car in the future and I'm in San Francisco I'm definitely getting a hold of this guy?;
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April 2021 by Jason L.
Quick , responsive ! Was at my location for a pick up tow in 20 minutes ! Offered me a discount as we were dropping off the vehicle to my mechanics to help me out. Thank you ! I was in a crunch and this Co. made my day that much more better .
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March 2021 by Dave C.
I had a really wonderful experience today where I was stranded and NorCal Supreme was there in literal minutes and really saved me. He also gave me a very good price and so I am so thankful for his service today. Thank you again.
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March 2021 by Ron W.
Jeremy (Jeremias) at Norcal went above and beyond when he responded to my distress call. I had just crashed my Vespa and he gave me an estimate for the towing cost over the phone and a very reasonable arrival time. He arrived well before his scheduled time and he could not have been more courteous. His concern for my well-being was unexpected and most appreciated. He treated the bike with care as he loaded it up, then he sent me photos of the bike parked at the dealer where I asked him to tow it. On top of his exceptional service, he texted me several hours later to check-in and make sure that I was doing okay after the accident. If I ever need a tow in the future, or any other roadside service, I will only call Jeremy!
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February 2021 by Matt D.
Jeremias was quick and provided great service to jump start my car. Everything went very smoothly!
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January 2021 by Jon W.
Excellent jump start service! Close by and quick. Gave me good advice also. Gonna use them again.
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July 2020 by Rodney C.
My wife was almost out of charge on our EV and since all of the public parking garages in the city (where chargers are generally located) are closed (due to Covid-19) she was pretty much stranded. I figured we were looking at a tow so gave Norcal Supreme a call in case she actually ran out. When I explained the situation, Jeremy mentioned that he knew of a couple charging stations that were accessible from the street. He did some research and sent me the address. It turned out to be just within range and my wife was able to make it there and get charged up. He really went out of the way to help us out -- something you don't see often these days. Thank you, Jeremy. You really saved the day!
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July 2020 by Nevin V.
Jeremiah was fantastic! We had a tough job -- our car was dead and we needed to tow it out from a garage on a narrow street with a parked car blocking one side (making the angle very tough). I messaged him in the late morning (probably about 11) and he helped me have everything squared away 1pm! He was very honest and open up front about the pricing (no surprises whatsoever). He was incredibly professional and did a great job!
