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March 2024 by Kristie Liane
Good place, I frequent it a lot. Great service.
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December 2023 by J C.
Went into Nespresso to make a return of a machine we got for Christmas that was not working properly, we were greeted by Jacob who was simply amazing he offered to take care of us, return the item without hesitation and he was very gracious to let us use his codes to apply a discount since we had to drive 60 miles round trip return the machine, we bought a new machine and to tell you the truth we really never intended to buy another one but Jacob was so wonderful that it was hard to leave without marking another purchase. The company should really recognizes a young man who finds a way to say yes to customers and truly goes out of his way to make us feel special, i was so impressed with this young man that i will surely be back again to your store! Simply Said he was wonderful and deserves to be recognized from your corporate headquarters. Thank you Jacob for being so wonderful, keep up the great customer service, i will be sure to recommend you personally to friends and family in the future! J
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December 2023 by Lynn N.
Beautiful boutique! A little unorganized in terms of lining up to check out but the store is clean and bright with a good selection. Small coffee bar with drinks in the $3 to $7 range. I came in November looking for the advent calendar and they had a few in stock.
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November 2023 by Jesse Lee
Great coffee, but they were bit busy today and couldn’t wait to get help.
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October 2023 by Chris Y.
Walked in with the hope to get new flavors to try for my Vertuo Plus. There was just one person being helped, so I waited around, looking at the displays. Then 2 more people came in and the staff tended to them. Figured I was being ignored, so I walked out. Disappointed.
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October 2023 by Erin Yu
Beautiful space but wildly inefficient. Main issue is that they make no distinction between people picking up and people who need help learning about machines and types of coffee. I'm sure it's nice for learning about nespresso machines and flavors, but was a bit frustrating to stand in line for 10 minutes to pick up a prepaid online order. Staff seem nice though.
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October 2023 by Jeffrey M.
This review is for AJ. He was a delight to deal with and was eager to offer some of his favorite coffee selections. I generally always order on-line. Had I not visited I wouldn't have received the personalized service that AJ provided.
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August 2023 by Richard Rogers
The staff tries they really do, but especially compared to the actual boutique that used to be downtown this store, and it’s really barely a storefront, has all the grace of the DMV. Excellent coffee too bad such a low investment in the buying experience here.
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August 2023 by Joshua Becker
In and out. Great one on one service. Love the samples and the recycling.
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August 2023 by Piotr Bablok
Lost my business today, had a long line just to buy capsules. Two stars because I had good experience in the past, but I likely won't be coming back, so there will be no way for the store to redeem itself.
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July 2023 by Justin Z.
Cornell is the man! Best honey cinnamon latte I've ever had.
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July 2023 by J. L.
Do NOT waste your time coming to this hole in the wall! It's seriously the WORST location and once you're inside it's even more disappointing. I've been a Nespresso lover for about 20 years after being introduced to it in Paris. I know this brand very well. Back in the day when calling customer service you would reach an office in San Francisco. They were kind, respectful and really helpful. Now with all their popularity and growth, those special attributes are long gone. So is the level of quality employees in store! In particular, the Manager Kelly would be more suited working where she wouldn't have to interact with people. She's is rude and has an awful demeanor. The stunning boutique that used to be on Grant was so wonderful as were the staff. Kelly, this manager would not have fit in well there. They have hired the bottom of the barrel to work at this boutique. I'm really surprised Nespresso would have her representing them. I'll be ordering online only from now on.
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July 2023 by Allan Santiago
I'm new to Nespresso pods. Zanhe did a great job explaining the different flavors and roasts. The pods they offered to taste helped me figure out how intense of a flavor I'd like. Ended up picking her favorite pod. Will be stopping by next time I'm nearby.
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June 2023 by Anna T.
I want here twice so far. The first time was fantastic. Paul the store manager waited on me. Taught me so many things.The second time, I got a new young guy who was not friendly nor helpful. He seemed very tired because he had to rest his head on his hand on the counter. Really? it felt very disrespectful and he was so adamant that he was right about the answer to my question. I finally cut him off and told him to get the manager. Paul was off but this manager was very helpful and kind. SO over all, I don't know if some of the people who gave poor service to other reviewers are not there anymore, but I would definitely give it a try. They also have a tasting area where they taste 1 or 2 coffees, and a barista bar.
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June 2023 by Andres Wydler
If you like waiting forever, then exposed to an unending upsell, and then have the sales rep insisting on getting your contact info (though Nespresso gives zero discounts) - this is your opportunity! ?Horrendous.
