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May 2023 by Austin Ouellette
Great overall experience! Rented with 2 small kids and they were so helpful making sure I had the right seats for the kids and everything was as smooth as possible!
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April 2023 by Rob Stoeckmann
I am Executive Elite with National. I rent from National weekly and one thing that makes National different is there customer service. Its as good as any out there. That being said National fisherman's wharf is by far the worst experience I have encountered on multiple occasions. I would suggest Renting from SFO.
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April 2023 by Kris Koepp
Great service! Very helpful, quick process on return of vehicle. Shoutout to Mark and Carla for the fantastic service.
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January 2023 by Travis Beard
Fast easy rental. Car was not the cleanest.
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January 2022 by Matt Thorn
Having Executive status, I thought it would be an easy process and National would look after it’s loyal customers. Gee was I wrong. Wanting to get the car 30 minutes before the scheduled pickup time and I’m charged a full days rental fee. Just a really unfortunate experience all round.
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January 2022 by Molly Bierman Ryan
Good customer service from Luis. You are able to return cars on Sundays even though they're closed.
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January 2021 by Santosh Vadlamani
Lots to choose from most of the times
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January 2021 by Patrick Larvie
Dishonest and unreliable staff. I reserved a car for a month long rental. They didn't have the SUV I reserved but they were willing to offer a mini-van, which they referred to as an "upgrade". It was one of three cars they had on site. Their excuse: it "included a Friday-Saturday", an obvious lie.Without explanation or apology - they were willing to make me go through hoops before allowing me to learn on my own that I they were not going to honor my reservation.I left without a car. This place should be closed.
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January 2021 by Kim Squires
Michael was awesome. He quickly checked us in for our rental we were off! Very efficient service and no hassle at all. ?
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January 2020 by Rong “David” Dai
We had a great experience renting from this location. Although I'm just an Emerald Club member, I was given an Executive upgrade to a brand new Mustang, which was a nice surprise. I also ended up leaving a cell phone holder in the car when returning it after hours, but when I went back the next day, the staff was very helpful in finding and retrieving it for me. Lastly, renting from an off-airport location saves you the airport taxes, and that more than makes up for the lack of Emerald Aisle. Just note that it can get busy, since the location serves National, Enterprise, and Alamo.
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January 2020 by Geoffrey Gillstrom
Everything was perfect. Leon & Michael provided me with friendly and excellent service and the car was amazing. Would rent here again 100%!
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January 2019 by John Riordan
No Emerald Aisle or even a choice of vehicle. Employees are very slow to get anything done and not very helpful. Definitely not up to snuff with a normal great National rental experience.
