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March 2024 by Erwin C
Kudos to the Munroe service dept for being fast and thorough.
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October 2023 by Danil Erofeev
Exceptional service! Not only did they activate the quickshifter flawlessly, but they also identified a recall for my bike and handled it promptly. Excellent communication and efficient work. Highly recommend!
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July 2023 by Chris Mathias
Just dropped in with my DesertX for a quick service that I was hoping to get completed by Tuesday. Boom, done, here, Friday afternoon in spring! Never imagined such quick, friendly, thorough service. Nice job Munroe.
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July 2023 by Tim Davis
Andy from sales was able to quickly get back to all emails and phone calls when we were negotiating a deal. Unfortunately we weren't able to come to an agreement but the "no pressure" vibe that Andy kept and his promptness of replying to my emails definitely earns this place a 5 star review. Phenomenal customer service.
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July 2023 by ke h
My experiences with car/motorcycle dealers are generally neutral or negativeMunroe got a great team of passionate people. I genuinely enjoyed my time spending at this place.
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April 2023 by Kurt Larson
Andy and his team at Munroe Motors are the very best in the industry. I have never before experienced the joy of dealing with great salespeople when buying a vehicle. This business is really extraordinary. I highly recommend Monroe to anyone in the market for A+++ products and service.
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March 2023 by Anthony Prinze
For the amount they charge and apparent reputation I would have expected them not to overfill my oil.I brought my new bike here for it's first scheduled tune according to my manual with no issues before bringing it here. I left with excessive oil spraying all over my exhaust and blow by leaking out of my gear box breather and into my air box. This only happens like this when it's overfilled. So I had to redo their oil change to remedy the situation.Subsequent visits I entrusted them with brakes and wheels which they did great on.
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March 2023 by Wal Ter
Called from the East coast because my local Triumph dealer told me they might have had a rare, discontinued part in stock. I was pleasantly surprised by the level of empathy and effort that Kyle demonstrated while trying to locate the part. He even took his time on the phone to brainstorm with me on ways I could find what I was looking for. If service was this good from 2500 miles away on a small inquiry for a part they don't have in stock, I can only imagine what it would be to deal with these fellas in person. Thanks for your help, Kyle.
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February 2023 by Roger Pase
Great place to buy a bike, and for parts. Terrific group of people. I saved much on a 2022 Triumph T120. Ordering parts for my older bike has also been a breeze.
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January 2023 by David M.
After reading several 1 star reviews here, I'm no longer surprised with my recent visit to Munroe service shop. While having my SFV4S in for a standard service check, I also used the opportunity to have them install new reservoir tanks for the brake and clutch lines, parts that I had purchased online. After showing them the hardware, they said no problem and provided me an estimate of the additional labor, which included purchasing their fluids as the lines needed to be flushed. However, upon pickup later that day, they informed me that the reservoirs couldn't be installed because they didn't have fasteners to make it work. They discovered this after removing one of the OEM tanks and flushing the line. So instead, they reinstalled the tank and filled its line. What's shady thing about my experience is that they still charged me the full price, labor, etc from the estimate even though they scrapped the job they agreed to do. They even charged me full prices for the fluid even though they didn't flush the other tank. If they say they can do a job, then it's on them if they run into problems. How could a service shop as large and resourced as Munroe couldn't determine if a couple of tanks could be installed before they started the labor? Again, as others have stated here, competency should be questioned. Lessons learned: if you do go here, be sure to ask them what if questions when you get service. Also, they never proactively return perfectly working parts back to you that were removed from your bike when you have new things installed on your bike, unless you ask. They installed a new lightweight bolt for the rear tire while they did this job. Upon pickup, they didn't have the OEM bolt at the desk as I paid the bill. I had to ask...and it took them more than ten minutes to find after asking a few service guys.
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November 2022 by Gregg M
Munroe Motors is Outstanding...! I have been going there for 10+ yrs and have never been disappointed. From their Sales Team, to Parts Team to Service are the best...! Personable, Professional, Courteous. Best motorcycle shop on west coast...! Highly Recommend .....!
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August 2022 by Rani M.
I've been a customer for years and these guys are literally the BEST. I can't say enough good things about all the people here. Andy, Foley and Will just to name a few; have always taken of me and I can't thank the entire team enough for going above and beyond to insure my motorcycles are taken care of. Great team and staff in all departments. The selection of bikes is great and you can tell everyone on board is knowledgeable and passionate about their craft. If I could give 10 stars I would. I trust Munroe Motors, they're a great group of individuals and they really care about their customers. Grateful for all the help and service throughout the years. Will continue to tell everyone how awesome they are!
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August 2022 by Chad M.
Just made my first purchase with Munroe Motors. Couldn't be happier. Andy was my salesman. Super friendly and knowledgeable. Made my purchase easy and seamless Matthew walked me through my Triumph Bobber. Very thorough and even prior to watch vids on bike. Matthew had some great tips and showed me stuff not on vids Made some T-shirt purchases while I was there and Judd helped me out Thank you all for making my purchase at Munroe Motors fantastic Excellent customer experience
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July 2022 by Shark6 bmw
Rode 3+ hours because I heard these guys were the best. The rumors were true. They went above and beyond despite only getting a 5k service on my Thruxton. They also had a Bluetooth helmet unit I was looking to buy, they price matched it for me and did a pro install. Really cool shop with a great selection of bikes. Staffed by people who are passionate about motorcycling and know what they're doing. I'll be going exclusively through them for an future service or bike purchase. Thanks guys!
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July 2022 by Demetric Jones
I love coming here, bought tires and other parts for my bike. Parts Department, Showroom staff and Service Department all have great attitudes, nice chit chat and knowledge to pass on to fellow riders. I can always count on Munroe Motors.
