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June 2024 by C De silva
Beware this place do scam one time I gave them iPad to fix and they end up switching my iPad wit lower GB so sad I found out later on karma goes around comes back around
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May 2024 by Lian Morales
This is such an amazing place for repairs, I broke my laptop screen and it was replaced so fast and also was so affordable. I highly recommend and the service was so amazing I felt very reassured and they were so so kind.
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May 2024 by Delta Function 0
Great experience. I dropped my Samsung S22 and cracked the screen. It worked for about 5 months then finally the screen below the crack was totally black. Got it fixed here. Took a few days for the replacement screen to arrive but then fixed in an hour.
Apparently this is an issue for Samsung phones of this type. If you get a ding or dent in the screen it'll work for a while until everything below it fails. I saw some photos of the same phone with the same issue.
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May 2024 by Kelly Chen
Really really excellent experience getting my phone fixed here!
I dropped my phone 1-2 weeks ago and completely destroyed the screen. It was unresponsive, vibrated occasionally. Totally panicked because I had none of my data backed up.
I called around and found this shop, which was the closest one open the day I called and was able to walk in and get a quote for the phone fix immediately at what I believed to be an extremely reasonable cost. David, the front desk guy, laid out all of my options clearly and let me take all the time I needed to make an informed choice. He was also extremely helpful with giving advice on phone care, tricks to try to get my data out while waiting on ordering the needed part (unfortunately these did not work lol), and was prompt in responding to my texts. Extremely transparent and answered my many questions about what parts were broken.
The shipping for the part was really slow, and actually took longer than the 3-4 days they originally estimated, but David was good about communicating ETA on part arrival and setting up time to come in and get it fixed throughout the week. In terms of time it took to get my phone fixed, they were also accurate. If they said to come back in 2 hours, I came back and it was ready in 2 hours.
David also helped with generating an itemized receipt since I had warranty and was detail-oriented in getting all the information I needed correct, asking about the deductible, insured party, etc., all to ensure that I got all my money back.
Unluckily, after I got the screen fixed, I realized that I also had messed up the volume buttons on the phone. I texted them again and they told me to come in the next day, where they fixed it for me in under an hour at no additional cost to me, explaining that it was okay since neither of us would have caught the issue given the black screen problem.
Another thing I liked is that the shop is very trustworthy. They will not ask for your lockscreen passcode unless they absolutely need it for the repair. I didn't have to give it for my original screen repair. And instead of asking me to tell them the code for the volume button repair, they asked me to remove the lockscreen so they could test the hardware without needing my passcodes.
Definitely come here if you have any tech issues! The shop is unassuming, small and looks crowded in a messy home garage sort of way, but the customer service is top notch. It's a family business that cares about providing a good experience for its customers. Would come back in the future for any issues I might have!
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May 2024 by Joey Zilkie
Great prices, fast service, cute dog. 10/10
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May 2024 by S-Rozet N-wick
Great local business! They have saved me numerous times. They most recently refreshed my son's iPhone: it is charging really well and it looks brand new.
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April 2024 by Kelly C.
Really really excellent experience getting my phone fixed here! I dropped my phone 1-2 weeks ago and completely destroyed the screen. It was unresponsive, vibrated occasionally. Totally panicked because I had none of my data backed up. I called around and found this shop, which was the closest one open the day I called and was able to walk in and get a quote for the phone fix immediately at what I believed to be an extremely reasonable cost. David, the front desk guy, laid out all of my options clearly and let me take all the time I needed to make an informed choice. He was also extremely helpful with giving advice on phone care, tricks to try to get my data out while waiting on ordering the needed part (unfortunately these did not work lol), and was prompt in responding to my texts. Extremely transparent and answered my many questions about what parts were broken. The shipping for the part was really slow, and actually took longer than the 3-4 days they originally estimated, but David was good about communicating ETA on part arrival and setting up time to come in and get it fixed throughout the week. In terms of time it took to get my phone fixed, they were also accurate. If they said to come back in 2 hours, I came back and it was ready in 2 hours. David also helped with generating an itemized receipt since I had warranty and was detail-oriented in getting all the information I needed correct, asking about the deductible, insured party, etc., all to ensure that I got all my money back. Unluckily, after I got the screen fixed, I realized that I also had messed up the volume buttons on the phone. I texted them again and they told me to come in the next day, where they fixed it for me in under an hour at no additional cost to me, explaining that it was okay since neither of us would have caught the issue given the black screen problem. Another thing I liked is that the shop is very trustworthy. They will not ask for your lockscreen passcode unless they absolutely need it for the repair. I didn't have to give it for my original screen repair. And instead of asking me to tell them the code for the volume button repair, they asked me to remove the lockscreen so they could test the hardware without needing my passcodes. Definitely come here if you have any tech issues! The shop is unassuming, small and looks crowded in a messy home garage sort of way, but the customer service is top notch. It's a family business that cares about providing a good experience for its customers. Would come back in the future for any issues I might have!
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April 2024 by Capucine lachatte
Fantastic service. Have a black Galaxy S23 Ultra. My screen was covered in glue from a screen protector job gone bad. Called around and got quotes from $350 to $400. One place in South San Francisco ordered a new screen for me but sold it to someone else. Then, tried to convince me to install a screen for a beige or green phone (because they had these in stock) for $400. Um...no. Called Evan in the Sunset. He quoted between $199 (the lowest estimate) and $400 and explained the gap in price. No upselling. Turns out, he was able to remove the glue and polish my screen for a fraction of the price *and* installed my screen protector (I had a spare) for free. Looks brand new. Professional. Funny. Smart. Local. Great customer service. Absolutely the best.
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March 2024 by John L.
Fantastic service. Have a black Galaxy S23 Ultra. My screen was covered in glue from a screen protector job gone bad. Called around and got quotes from $350 to $400. One place in South San Francisco ordered a new screen for me but sold it to someone else. Then, tried to convince me to install a screen for a beige or green phone (because they had these in stock) for $400. Um...no. Called Evan in the Sunset. He quoted between $199 (the lowest estimate) and $400 and explained the gap in price. No upselling. Turns out, he was able to remove the glue and polish my screen for a fraction of the price *and* installed my screen protector (I had a spare) for free. Looks brand new. Professional. Funny. Smart. Local. Great customer service. Absolutely the best.
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January 2024 by David Z. Shi
Really nice people. I went in with a broken phone, and David gave me fair advice that led to the best possible outcome for me, at no cost. They're a cornerstone in the community for a reason!
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December 2023 by Kenneth Han
I wanted to get a cellphone fixed. I called in advance, and the guy told me to come as long as it was before 5:30 pm. I called around 4:50 pm to see if he would see me at 5:00 pm.He gave me attitude and said that I need to let know him in advance, and that he was already leaving at 5 pm to go home to the East Bay.I wanted to give him my business, but I didn't not appreciate his attitude and conflicting instructions when I simply did as he asked. This is no way to treat prospective customers.
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November 2023 by Georgina Ramirez
My son needed to get the charging port fixed and this place fixed it within the hour, plus added a new screen cover and case. It saved me from having to buy a new iPhone.It looks good as new, and of course, it charges. My son is happy with it. Highly recommend it.
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November 2023 by Romain
Repairman who takes people for idiots, I came for a charging port that no longer worked, he claimed to have changed it, but after checking he simply swept away the dust that was at the bottom, no part was changed and he made me pay $160! Scam alert, ALL THEIR REVIEWS ARE BOUGHT AND ARE NOT REAL !!!!!!!
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November 2023 by Elise M.
I was so worried when I spilled milk on my MacBook Air, so I turned to reddit to ask what to do and was recommended: "Mobile Fix on 12th & Irving has been great fixing my kids' devices (including a wet MacBook). They're dependable and reasonably priced." That comment got multiple upvotes so I decided to try them out and they were great! They fixed it within 24 hours and did a really good job, explaining to me at every step what they were doing, sent pictures circling the corrosion, etc. They said they also do data retrieval- I'll be bringing them all my old phones to pull off my precious photos! Price was reasonable too, I'm sure it would have been much more to go straight to Apple. I didn't have to replace my keyboard- they cleaned it and replaced a corroded power cell instead. Works like a charm now. Thanks Evan!!
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November 2023 by Jarett Tene
These guys always get me sorted super quickly and they’re hella professional and give better prices than going to apple to repair my electronics!
