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January 2024 by Tommy V.
more than half the machines don't work, and are not marked as not working. waste of time and money only to find out the machine doesn't work after cycle is finished
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January 2024 by Omar M.
The Missing Sock Laundromat on Chestnut Street in San Francisco has become, and is, an unmitigated disaster. Nearly forty percent of the spin wash machines are out of order - they just do not work. Some of those machines do not have out of order signs on them, so you put your money in only to then find out that the machine you put your money and detergent in does not work. You are left with money lost and no recourse. This happened to me on Monday, January 8, 2024 in the early morning, around 6:45. I lost $7.50 in the only large spin wash machine that worked out of the four large ones the laundromat has. Now, ALL FOUR of those large spin wash machines are out of order. To Connie and Gary at The Missing Sock on Chestnut Street: You and your company must do better than this. People are fed up. Most people are too fed up to complain--but I will complain about this because it is happening FAR TOO OFTEN. I will go to another laundromat. I am fed up of losing money in different machines and not being able to get my money back.Too many of the machines -- including at least four of the dryer machines -- do not work, are broken or are out of order. Some of these machines have not been fixed in weeks and weeks. I would strongly recommend you stay away from The Missing Sock on Chestnut Street until they get their act together and care enough to compensate you when you lose money.
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June 2023 by Johnny W.
The deposit system on the card is weird but it's fair. Don't sweat the deposit on the card, it's fully refundable and they'll even credit you leftover balance. Just call and ask for Connie, she's great.
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May 2023 by Martina M.
Do not expect to get a refund on unused balances on their cards.
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January 2023 by Joy O.
You need to buy a card for $10 THEN add more money to it ie $10 minimum. So $20 to do $10 worth of laundry. Thank you for charging us for plastic. Came when workers were mopping down the floors and wiping the counters so A for cleanliness but total ripoff for the services.
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August 2022 by Neal S.
There's a $10 charge to get a card which you then have to add money to in order to be able to use the laundry machines and this is not clearly spelled out in the posted directions. The attendant, however, was very helpful despite me showing up near closing time.
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July 2021 by Wizzley R.
Cool clean laundrymat open late (last wash 11pm?) the machines function properly and cost about what you'd expect for this neighborhood, theres chairs to kickback in, and some goofy funny-pages laundry humor on the walls. A couple times theres been some of the local Homeless just hanging out inside, mostly harmless but didn't feel comfortable leaving my clothes unsupervised.No coins here-you have to purchase a laundry card - but they post how to get refunded if you dont use it all.
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May 2021 by Cindy G.
Currently sitting at the Missing Sock. *Will review again later* Moved from Dallas where i had an in-unit washer and dryer. I had the luxury of doing laundry on a Sunday night without having to fold my laundry immediately... and wear pants lolFound this place on Yelp bc it was close to a coffee shop i like. I was stuck between this place and another laundromat off of Lombard. I noticed that there hasn't been many recent reviews which is a bummer because i'm new and need some honest recommendations. I came at around 10:30 on Tuesday. Parking was right out front which made my trip easy. No one was in the building when I arrived, but i did see some laundry going. My biggest thing is feeling safe, especially in a new/big place. I felt safe here and the people that did come in to quickly get their laundry seemed like normal, sane people lol. I'm interested to see how it is on the weekend once I start working FT. My only downside is paying so much for the washers. Again, i've always done laundry at home so I am not sure what's a typical price for a load. I didn't let this affect my 5 star rating. How to: If you've never been here, go to the back right and you'll see a loading station. This is great because you don't need to get coins to do laundry! I bought a laundry card for $5 and then had the option to load more money on it (i chose $20). You can check your balance at the same station or at each machine. Load your laundry in, add all that good cleaning stuff and close the door. Insert your card, press the type of wash you want, press start, pull out your card. Can we take a minute to brag about how CUTE this card is... it's the little things yall! I took a lot of pictures with captions and i'm hoping it'll help the newbie. Let me know if you have any tips on making laundromat life easier. I used my food containers to store my detergent
