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February 2024 by Carla P.
I love this store has such cute things but sadly this location has NO customer service, If I could give this store negative zero stars for customer service i would. Manager that works there is nothing but RUDE and ignores you the entire time, never greets any customers and seemed SO annoyed when she has to ring you up. And after seeing all these other yelp reviews about her I now see i am not the only one that experienced this at this location. I have no idea how she even still has a job there after ALL these bad yelp reviews about her. Someone please report her to HR or corporate.
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January 2024 by Marijn R.
NO CUSTOMER SERVICE AT ALL!!!! I visited the store because of a broken article. still wrapped and with receipt. I was send away without any help. very bad experience and not the American mentalit. you can tell it's from Asia the way they treat you with complaints. I was a good customer but I will never buy there anymore. a very bad experience! And all of that for a $10 article; unbelievable !
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January 2024 by Man Hua
the assistant there is so rude!
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December 2023 by perla garcia
Terrible customer service from the Black girl. She didn’t even greet and when I asked her for the price of something she seemed bothered. Super unprofessional and lacks customer service skills. Would give 0 stars but can’t. Treat your customers with respect and don’t act like you’re being forced to work.
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December 2023 by Izzy Handzzy
I didn't think buying a pen would be such an inconvenience. It's fine that you hate your job but if you can't even perform your job when you need to, it might be time to dip. I doubt the perks are worth it
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November 2023 by William C.
I've shopped here since the location opened and never had any issues with the employees before today. The person who rang me up, who eventually said she was "the manager" (cashier #US3002, pictured), was incredibly rude to me throughout our interaction and from other recent reviews on here I wonder how many other people have had bad interactions with this individual in particular. If she is indeed "the manager" she needs to be fired - she should not be supervising others on there customer service when she is so incredibly rude to customers. She ignored me waiting at the register for several minutes even though she definitely saw me (she was busy cutting up price labels?), when she finally called for "next" without looking at me, she ignored my greeting of "hello" and didn't say anything else during that transaction, but to tell me the total. I also had a return and she told me I was outside of the 7 day return window even though I'd purchased the item on 11/3 and today is 11/10. I pointed out that she couldn't count the day of purchase as the first day day of my return window because I did not purchase the item at 12:01am on 11/3 and therefore did not have a whole day on 11/3 during which to return the item. The return window starts the day after the day of purchase just like it does at every other store. She then told me she was the manager and that I needed to calm down even though I hadn't raised my voice, cussed, or was otherwise rude, I just pointed out she was incorrect. She then rang up the return without me pushing further, but then after she handed me the receipt she told me I needed to be more respectful next time. I ignored her multiple rude comments and behaviors and left without saying anything further. I might still shop here because they have cute things, but I won't be buying anything if I see her in the store.
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November 2023 by Ana Morales
Terrible customer service with a person with dark skin, they treat you as if you were not going to pay for things, they treated me poorly, people like this should not be serving me
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November 2023 by Suilma Navarrete
It is the best store that San Francisco has for the little and big at heart
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November 2023 by K G.
I love this store for what it is, and it always has a huge stock of blind boxes, Sanrio, stationary, etc. Only thing is that every time I go in there, there are a few extremely rude employees who congregate and have zero volume control when talking poorly about other customers in the store that are minding their business while shopping. This has happened every time I have gone in here. It's a very condescending experience overall.
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September 2023 by Bereniis Riios
This place is so cute if you’re looking for things from Daiso or Sanrio related items! I recommend if you’re near by!
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September 2023 by Bea R
This place is so cute if you’re looking for things from Daiso or Sanrio related items! I recommend if you’re near by!
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August 2023 by Christina Wong
The plushies are so adorable and affordable. This location has the best plushies and I highly recommend coming here. However, I did not like the location
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June 2023 by Jazmine V.
I don't normally leave yelp reviews about customer service however this is the second time i come to this Miniso and the cashier girl appears annoyed. She completed ignore my questions i asked and lacks customer service skills. I understand people go through a hard time but flat out ignore my questions is not okay. I see other commenters feel the same way. Hopefully she can find another job that better fits her strengths.
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May 2023 by Gloria V.
Super cute store! Lots of fun stuff to shop for... unfortunately the staff behind the counter look too comfortable. Cashier (US3001) that rang me up had zero people skills and made me feel like I was annoying her just for asking the price of something. Felt like she just wanted to ring me up fast so she can get back on her phone and chat with the girls behind the counter. So yea... cute store but customer service interaction was not friendly and felt uninviting. Kinda want to return my stuff and go get a better experience at another Miniso.
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May 2023 by Neal
Pleasant store with cheap stuffed animals, home goods, and foreign snacks.Everything, except for snacks and drinks, seems to be low priced. There a large assortment of stuffed animals on one side, snacks, hats, and cashiers on the other, and miscellaneous stuff like stickers, food storage containers, and candles in between. The items on sale are at the back wall, including towels for $2 when I visited. I suspect that most items are low quality, but they're all inexpensive. This would be a great place to buy something you only need/want temporarily.