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November 2021 by Sun Y.
I have been a client of Michael Woo for about 10 years just for regular car and home insurance because its required. When I wanted to change a property to a multi unit rental, Andre dropped the ball and never really got my policy changed back in August 2020. I dont hear anything from them until I get a letter at the end of May from my mortgage company saying that they will buy insurance and charge me because I don't have insurance on the property. I freak out and call his office to explain and complain about the situation. She gets flustered and has the gall to say 'so you want to cancel your policies?' What?? I finally get in actual contact with Michael and he says I have to get an apartment policy because it 3 units. He sets me up with a monthly autopayment for all policies. And I think all is well and smoothed out. I go to refi, a girl from his office calls to verify because another mortgage company is calling for info. She tries to look up my policy and cant find it! She says it looks like it was cancelled without a reason shown. I tell her about the failures before and ask how come there was no word from their office when this was cancelled. She said she will look into and get back to me later that day. No word for a week, so I email Micheal asking what is going on? No reply, no call, nada. My loan officer reaches out via email to his office with me cc'd. I text him on his personal phone and ask what is going on? I email specifically that I want him or Julia to handle this situation and not Andre. What does he do? He has Andre call me and I let Andre know the whole situation and how I have no faith in him to do his job. During our conversation, he tells me he doesn't know why Michael set me up with an apartment policy and it should be 2 separate policies because there are 2 different structures. He says that he should have it in that day. I said that we'll see having no faith in him. I specifically told him to email me only because nothing gets done without having them put in where its recorded. And of course he didn't get it done until a few days and my mortgage company force me to buy their expensive insurance. So really to try to get a correct policy from their office took over a year. Needless to say I am no longer a client. I got an agent that actually follows up with calls and detailed emails. Not only that, the correct policy with higher coverage was 1000 less than what Micheal set me up with. So I pretty much paid 500 more for the incorrect coverage he charge me for a few months and the expensive insurance my mortgage company forced on me. Key Advice: Get a different agent. Get different quotes even with other State farm agents as you can have different agents for different policies. If you do choose/stay with him, get everything in email or text or whatever you need will most likely get forgotten.
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November 2021 by MD Y.
Been paying this guy for over 40 years without a single claim but rates keep going up over 10% in recent years. On top of that, the staff are always changing and don't know wtf they are doing and will be happy to argue w the frustrated customer. Will definitely switch to different Stare Farm agency OR possibly switch to different company. I suggest you do the same - look for different SF agency or try other companies and definitely skip this WOO.
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March 2021 by Susan P.
If you are looking for customer service, unfortunately this is not your agency. I have been with Michael Woo/State Farm for many years - at least 15. At one time his service was excellent but in the last few years it has gone down hill. (Michael even asked me to write a Yelp review for him years back.) I have had two instances in the last few years when I really needed immediate help - one an auto accident, and the other, very recently, to insure a vacation home. In the first instance, I was brushed off to the corporate offices and in the second instance Michael did not bother to return emails or calls. I will be moving all my business to another agent/company, who is responsive.
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December 2019 by Adam Straubel
I've had State Farm for a long time, Michael Woo has been great.
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September 2018 by Olaf
Completely rotten experience. Incapable of providing me an explanation of charges. Ive been trying for a month to find out what my bill is for. Hundreds of dollars of unexplained charges. Been asking and asking and no bill detail available. Just asking me to pay nearly 500$ extra with no explaination what its for.
