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June 2024 by Dee D
2 customers 3 employees I walk in sista girl and have to wait. What was I waiting for? Bad Business
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June 2024 by José Martinez Polanco
The dude that was giving me service was telling his partner to get him the iPhone 15 I asked for and he just kept making wierd noises and not getting the phone and also was on his phone the whole time also they were telling me that I had to pay 1200 for the phone I wanted when in the others and the website said it costed less than 1000 dollars and costed 950 dollars all with tax included
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April 2024 by genevieve griesau
Grace was so helpful. Phone problems stress me the F out. No way was I solving my problem without a live person in a store to help patiently. This store also has way more stuff in stock than a lot of other locations I've visited. Thanks again Grace!!
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March 2024 by Karen Vasquez
If they don't open at 9:30 they should change the hours on the website and in the store, don't be liars
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December 2023 by Marvinl Lenin Rubio Paizano
Good attention and quick service from the staff
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November 2023 by Nery Garcia
Super bad service. This sells people treat me really bad when I told him he cannot be the route with a customer. He say I don’t sell you anything get out from my store not recommend store for nobody the guy was very aggressive
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October 2023 by HaroldMillerFor SanFranciscoMayor
Nice people. Pretty girl
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March 2023 by kimberly joyce
The young female worker was very very rude!! Just unprofessional all together. The older female which may have been her relative just stood there as if she was scared to speak up. I had to get up outa there. She’s lucky I didn’t have my daughter take her down!! Ignorant lil’ B. Went elsewhere and was helped without an issue
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November 2022 by Peggy Manzano
Great service, nice girls, one girl said a bad word joking, but I took the opportunity to tell my 15 and half yr old,"You see this is the reason you should not have this kind of language customers can hear it might be Christian, and don't approve, always be professional, And AGAIN THE GIRLS GAVE GREAT CUSTOMER SERVICE, TO ALL THANK YOU.
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September 2022 by Edwin J
Somehow the people in this shop are very professional
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July 2022 by Larry Best
Good service
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June 2022 by Anne M.
Big shout out to the 923 Market Street Metro PCS Phone Store and their employees! They deal with a lot of strong personalities and a lot of attitude and I give all the stores in SF including this one in particular a lot of credit! It's the Metro PCs between 5th and 6th Street on Market Street close to the Westfield Mall. I really want to thank Peter and Maria. Peter had an unruley gentleman acting up and he was very professional and maintained composure and went on helping me as well as another employee named Maria helped me as well. Good team and thanks again Peter and Maria and the your team for making me a happy METRO by T-MOBILE Customer. I highly recommend this store and it closes at 6 so after 6pm the Van Ness store is open until 8 and they are a corporate store. Thanks Again Metro I'll continue to get friends and family over to your quality and most affordable unlimited everything ! Also if you are eligible you can get $30 off of your bill every month. Just folllow the instructions they give u online or in the store. God Bless. And thanks for being competent efficient and for selling with soo many personalities and maintaining your composure Peter. Take Care!
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June 2022 by Roy A.
T MOBILE CORP,...I wonder how many people had to report there age. Not a problem. I'm 65 and they stole $50 from me in autopsy. They called me a liar, this has been a 3 month ordeal. SPRINT NEVER stole from me. Beware of the Over 55 Plan,.
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March 2022 by Chelsea P.
Spoke to a gentleman named Jason who went above and beyond for customer service. I had an issue with my phone no one else could resolve. Give this guy a raise!
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March 2022 by Anna S.
AVOID!!! Rudest customer service interaction EVER-I had a question regarding turning in an old phone. Rather than being cordial, the associate looked at me like I was insane, told me to 'go up the street to t-mobile". When asked "where exactly up the street? Whats the cross street?" He just repeated himself. "Up the street" with a moronic look in his eyes. SO Incredibly HELPFUL!! If you dont know where your sister stores are located, you could have just said that instead of being a j*** about it. You could have also looked up the location, and been helpful, rather than just being rude. I came from up the street, so where exactly are you sending me, non-tmobile store with a tmobile name on the building?? Lame.
