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April 2024 by Ken
I have been a supporter of "Ghetro" for over ten years and never I experienced such insensitive and unhelpful people. I recently had metrp phone stolen and I needed another. However, although I was a faithful insurance carrier, the workers in this store were rude, cold and mean when I asked them to assist me in obtaining a new phone. I was put off, lied to, and belittled. Ultimately, my insurance claim was ignored and I got burned. The store sits at ground zero of a miserable and unsafe part of the city. People around the store, if they are not openly getting high, they are watching and sometimes harassing the customers. The store knows this occurs yet they do nothing to ensure that their customers aren't molested, harassed, or made to feel unsafe. There seems to be very little accountability along the employees when it comes to proper consumer relations. What ever happened to the idea that "the customer is always right?"
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January 2024 by Jeremy Monros
The staff listened to my concerns and needs and help me port my phone number. I don't think I've been in and out of a place so fast in my life!They really know what they are doing at the Turk store and I highly recommend coming to them for any of yoi mobile needs...
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December 2023 by ANTHONY PETER FIGUEROA
Visits service is on
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November 2023 by Eliana Quinet
A place where you can get a cellphone. I'm surprised that it is still in business what with all the free phones being given away everywhere. It's your choice; I wouldn't pay for something that I can get for free.
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October 2023 by Francesco Bruno
I had a problem with my phone, when I came to this store Damond and Femi fixed the problem immediately.
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September 2023 by Nicole T.
I came in to pay my bill and the young lady helping me was helpful. This location obviously takes cash or card. I went in at the end of the day and wanted to pay with so I had to use the kiosk which has a $3 charge. Minor complaint but I'd rather pay the fee knowing that, hopefully, it keeps the staff safe since there isn't a lot of easily accessible cash available at the end of the day for for potential muggers. Will stop by again if I have to pay my bill in person
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August 2023 by D G.
2023 review - Ick - the MetroPCS store at 900 Van Ness Avenue is a bad place to go for phones or service. "T", (Christine,) is no longer with MetroPCS and the guy managing the store now, and the guys working there now, seem to be either maladjusted to their roles or downright malicious. I did my research on what phone I wanted and walked into the store ready to buy that phone. I was still forced to get a tour of the store and each phone was described to me in detail. When it was finally my turn to speak they told me that they only had "three of those phones in the store" and they "didn't know" if they "could sell them yet." They made a big deal about it and then said they had zero phones to sell (of that model.) I pointed out that in a store that only has 12 phones for sale, and is in the midst of a major nation-wide campaign to sell those phones, it seemed unrealistic that they would not have the one phone I came there to buy. Furthermore, they had absolutely no idea of when the next delivery of that phone model would happen. I tried to explain how unlawful "bait and switch" was and they acted like victims. Ick. The good news is that the MetroPCS store at 1111 Market Street is close by and staffed by incredibly kind and knowledgeable humans who laughed at the story of the guys at 900 Van Ness being out of the one phone model I wanted to buy. While I waited in line at the 111 Market Street MetroPCS store I saw the staff there, over and over, treat each customer with kindness, patience and dignity. I am so impressed with this. The staff could have been exasperated with the older guy who just couldn't understand the simple thing he had to do, the young man helping him was endlessly kind and patient. I loved watching it and didn't care that it added 10 minutes to my time in line. Outside the store junkies were folded over nodding out, or staggering around with tin foil treasures, a scabby hobo rushed through the store selling a MacBook Pro with no case or cables for $40 but the MetroPCS folks just kept on taking care of customers and giving everyone excellent customer service.
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July 2023 by Russell D
Helpful staff
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July 2023 by Christina Thierry
They are helpful but they seem annoyed when doing it.
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July 2023 by Mohammed Azaza
I don't recommend MetroPCS at all
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July 2023 by 海斗
Staff sucks
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July 2023 by v t
Bad customer service and manager is rude in the store. Instead to resolve issue i have he smile to me and let me know this is my problem now. Smart guy who bring bad reputation for company. Just to make sure he name is Jason and looks like he rely enjoy to abuse customer and let them know how stupid they are and how easy to sell something without return because no official complaint department, no headquarter phone number, no way to file complaint against manager at all.
2/22/2023 i bought new phone from the store and no one let me know this phone can be return if I dint like it. Before i come back to store I call customer service support an explain to them I don like the way phone work they let me know I need to bring phone back with recite and original box what I did. Surprise when I get back to store manager name Jason let me know phone can be return this is company policy. Information was posted on my account by customer service representative its garbage. I spend 5 hours calling customer service support and I have been transfer between 20 different people from metro to tmoble and back until one of customer service representative let me know I call to Philippine it's no official phone number to headquarter. I spend all day get very stressful spend money for parking, gas and travel. My question is who is responsible for problem was created to me by company representative. I have been with company for long time and right know I have some fillings they try to abuse me. I like to get in touch with corporate office but unfortunately its protect by customer service call center. I need assistance to resolve this problem I have.
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July 2023 by Hot team
Great dealls
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July 2023 by Mike B
Always helpful and professional.
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June 2023 by Seth S.
i went in asked for a simple thing to be done and got looked at and treated poorly. Metro PCS service has never been good. Y'all need to get it together