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June 2024 by Will M
Super helpful, fantastic pieces and amazing prices!
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November 2023 by Emily Adamson
ADDENDUM:The store owner just called me and apologized for the poor service and I will be dropping off my earrings for repair this week. I appreciate the time she took to call and address the problem.I want to like this place because the jewelry is gorgeous but the customer service is horrific. I wore a pair of stud earrings twice and the post broke off one. I brought the earrings in to help repaired or replaced and I was asked to pay $25 for a replacement pair. When I refused I was offered to pay $20. I took my broken earrings and left and will not be a return customer. When an expensive piece of jewelry breaks so quickly a replacement or repair should offered free or charge.
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April 2023 by E. N.
This is my favorite jewelry store! I have 5 pairs of earnings from here and 3 necklaces. All of them are stunning and I get compliments all the time.
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April 2023 by ashley d.
I have several necklaces that I adore from Mashka. I really appreciate the silver pieces - they are definitely a unique work of art. My husband really wanted to take me to get a necklace this weekend and we fell in love with 2 of them. The woman helping me was patient, happy to give her opinion on several, and let me try on as many as I wanted. When I came home, I noticed that the stone on one had fallen out - they do repairs for free if it is caught right away, so we headed back and got the stone secured with a sturdier metal. Really appreciate their customer service and beautiful pieces. I love the aesthetic and wonder if they also do custom pieces.In response to everyone commenting negatively on the quality, I wear these necklaces in the shower, to bed, to the gym and they hold up really nicely. This is only the second necklace I had to bring back and I have not had any recurring issues even after really extreme wear.
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April 2023 by Ev R
Quaint little jewelry store, beautiful setup. They have a huge variety of products. There's really no way you won't find something you like here
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August 2022 by Laraine Dennis
original beautiful reasonably priced jewelry w a tropical vibe
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July 2022 by Leila Snyder
Beautiful jewelry. Jane at their location in Lahaina was super helping and friendly. Love the jewelry would definitely recommend.
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July 2022 by Jose D.
Beware with bad quality and their obscure return and repair policy. I bought a pair of earrings for my wife and they came apart after a few days. I took them back weeks later (I was out of town and then busy with life) and the lady in the store told me there is nothing they can do because I am outside the 10 days. Pretty unhelpful since I was willing to pay for the repair or something of that sorts. Their 10 day policy for returns and fixes is not communicated until it's too late.
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June 2022 by Emily Murphy
I went to one of the stores in Lahaina Maui, and everything is beautiful and the sales woman was wonderful. I definitely recommend all of it
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April 2022 by Chia-chen Lehahn
Very competent and friendly girl helped me pick up necklaces for my daughter.
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March 2022 by Julie O.
I love the necklace and earrings I got for Christmas! Unfortunately, the necklace broke. I tried to bring it to Monterrey store where it had been purchased to be fixed. The woman was very firm they would not help "I don't even have tweezers here". They said I needed to mail to San Francisco. I suspect she did indeed have envelope and stamps. That having been said, I did mail to San Francisco who was AWESOME. Super fast turnaround. If I were the owner I would accept broken jewelry with receipt at the store purchased (they can mail to sf if needed) as a matter of customer service. That having been said the jewelry is beautiful and when I mailed it in the turnaround was same day.
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January 2022 by Bradley Parr
We travel to California often and have friends who live there. I have purchased many gifts for my wife and daughter for over 10 years and they are always delighted on the craftsmanship and quality of this product line. Over the years we may have returned 2 items and they were taken care of immediately. I highly recommend this product and jewelry artisan.
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October 2021 by Jacqueline Guerrerotery
I'm leaving this survey as a last trench effort..... I own a home products and adornments business, and have sold scarves and different assistants to Mashka and her significant other's store for quite a long time. This previous year, with no clarification, they didn't pay a $1,000 receipt with us, and quit reacting to any messages. It's been longer than a year now. I at long last got tightly to Mashka as of late, in the wake of investing WAY a lot of energy attempting to find this receipt, and she called me "barbarous" for being vexed that they will not pay this receipt and hung up on me. I'm absolutely feeble here, however figure her clients should realize who they're purchasing from.
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September 2021 by Luis G.
Jamie was super helpful in showing us around and giving us a tour of the store! very knowledgeable of the jewelry!
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July 2021 by Christine Correll
Just shopped at the Ghiradelli Square location. Perfect!