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June 2024 by Michael Conrad
First time at this hotel, but was impressed with accommodations and service of the staff.We have another place to stay when up in the city.Rooms: Room was nice with a pseudo industrial vibe.Walkability: Close to Fisherman's Wharf, this hotel has great access to local spots. Lots of good walking up the embarcadero.
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June 2024 by Ross Stevens
Fantastic hotel in a great location. The staff were very helpful and the amenities were great. The location was within quick walking distance of many attractions.
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June 2024 by Antonia Partridge
No microwaves, no entertainment, no pool, no restaurant. Events very limited. Should not call it a vacation club. It's just a hotel. Love the free water machine with different flavors.
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June 2024 by Ben Honey
This hotel was my worst hotel experience to date. We stayed for two nights and both evenings we could hardly sleep as the rooms are so poorly sound proofed. You can hear the Tv next door, and every step from the people above us. You are at the mercy of the neighbor above you. Clearly this building was very poorly built. When we asked to move to the top floor they said it was full and insisted that this experience is very uncommon. They moved us to another room, but we had the same problem. After reading the other posts there are dozens of others with the same terrible experience. They clearly know this. If you wish to sleep in peace, stay somewhere else. I am very disappointed with Marriott.Rooms: Terrible sound insulation.
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June 2024 by Angela Stone
We enjoyed staying a few days. Staff were all friendly and kind. Helpful. Loved the water machine they had with several selections. Glad I’d brought my water bottle!
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June 2024 by Desi Doczekal
We chose that hotel for our stay in San Francisco and we're glad we did. The room was nice and clean. The beds were comfortable and everyone was nice and always trying to help make the most out of our stay! Was also walking distance to Lombard Street and Pier 39.
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May 2024 by Alisha Parker
1. Attitude• Very Bad and rude.• I spoke with staff name Joe: Women Staff in hotel, she was yelling at customer and being so RUDE.2. Responsibility• Staff name Gigi, I asked her if I can leave luggage for few hours before we check in since I will be staying that Hotel and she said it's allowed. So my grandmother and my family had to go there from SFO Airport to hotel because we trusted what Gigi said.But today, when I tried to put luggage the maneger said its not allowed. So I told what Gigi said and the maneger was telling me that uts still not allowed and tried to keep telling me that it's not there responsibility because Gigi is just New Employee.** Even though they gave me the wrong information, they weren't sorry and just keep saying she is New Employee. **3. AdviseI'm a business owner too and have many Employees but I would NEVER hire or letting them to work at my company like a person who doesn't have responsibility and a person who don't say sorry to clients.The most important thing in customer service is attitude how you treat client to make them happy and satisfied. But Joe, Gigi, and maneger (Ives) don't have customer service mind and attitude.
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May 2024 by Maozhan Xu
I stayed in this hotel for 3 nights, and on the last night, May 10th, the upper floor of the room made a lot of noise (like running or pacing in big shoes), it was 11:30pm.Because I had to get up early the next day to take a flight, the noise was very disturbing to my sleep, I complained to the front desk, but the noise was still loud, and only stopped when I complained again at 12 o'clock in the midnight and I couldn't sleep anymore. I was in a trance the next day, and when I checked out the next day, there was no apology from the front desk. This is the worst hotel experience I have ever had. I think the hotel did not deal with my complaint in time after the first time, which led to the continuation of the noise problem.
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May 2024 by Massimo Montanini
Excellent hotel with good location, good quality rooms with well-kept and clean furnishings, fitness room and courteous staff.
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May 2024 by Mehdi Keshtkar
After a long day, I arrived at the hotel and was given a room right in front of the elevator, which was very noisy. I went down to request a room change, but they told me other rooms were blocked in the system and only the manager could unlock them. They tried to contact the manager without success. After a 30-minute wait, the manager finally arrived, visibly upset that his staff had called him. He curtly said, "It is what it is," and refused to change the room. Customer experience is paramount in hospitality, but Marriott has completely missed the mark here. Extremely disappointing.
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May 2024 by Aleksander H
clean and unkept modern design rooms, spacious for 2 people. was in nice area -quite and walkable to many places. staff are very friendly and helpful. highly recommend
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May 2024 by Anthony Dason
Excellent staffing, good amenities and exactly what a Marriott Pulse should be. A visit worth repeating.Nearby activities: The tourist traps near Fisherman's WharfSafety: ExcellentWalkability: Great, One block from the cable car on Mason and 4 from the Hop On Hop Off.Food & drinks: Just coffee and beverages in the morning and a coffee machine in the rooms
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May 2024 by Carmela Tong
The place is exceptionally beautiful and very convenient to nearby attractions.Unfortunately, not very pleasant first day experience for me. My husband who made the reservations called twice informing the front desk that we are coming in for late check-in due to our flight schedule. He was told by Terrance that it’s okay and noted of the late arrival and will hold the room to avoid a no-show tag.We walked in around 2am and the lady/front desk (Laura) told my husband after exchanging hellos, that “they have been expecting us” and that we should have called to inform ahead of late arrival.My husband was patient enough to let her know that he had called earlier to inform about the flight arrival and another call when we were at the airport after finding out of a delayed flight// that we are checking in after 1am. The person on the other line even acknowledged that there is already a note about the late arrival from an earlier call.She sarcastically said that we should know that this Marriott is not a typical hotel which I don’t understand the relevance, although my husband knew it was a vacation villa since this was not his first time to stay. She even went to lecture that next time we should call ahead even after my husband informed her at the start that he did call to notify. She also mentioned that the person my husband spoke to should have explained, implying they were not properly trained regarding how to handle late check-in which IMO, is not our problem but management’s. I’m so ready to snap back but I tried to compose myself because obviously we’re all tired from the long journey and just wanted to rest and she made no sense at all!!! She needs to be trained more than her excuse that her team needs to be trained regarding this. I think she needs to refresh her customer service training for such situations and check for any folio notes, what we experienced is not warranted.I wish others won’t experience what I experienced!Noteworthy details: Location is great. Accessible to nearby attraction. Safe surroundings. Nearby cable car station.
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May 2024 by Andy Hu
Clean room and Great location, easy to go anywhere and there is bus stop and cable car nearby. BUT if you want to have a good rest, do NOT book this hotel. They give free ear plugs for a reason because they know you can hear everything upstairs and next door. I uploaded the video and that was 6am and you can hear people walking upstairs and taking a shower. I was woken up several times around 2am. IF YOU WANT TO SLEEP WELL PLEASE AVOID THIS HOTLE.
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May 2024 by Nancy Newsom
Nice rooms but, no restaurant, no bar, no microwave in the room. Must be prepared to eat out all meals.
