Marina Morrison

Most Recent Comments

• November 2024 by Laura Wegter
  This bridal store in San Francisco has absolutely stunning dresses and offers outstanding service. Even though they were fully booked they accommodated me for a last-minute appointment since I don't reside in SF. Sammie and the entire team were exceptionally supportive, providing valuable advice and understanding precisely what I was looking for and what would suit me best.
  
  Thank you so much!!
• March 2024 by Sayana
  My wedding dress shopping with my girlfriends turned out to be a horrible experience. The consultant, who seemed disinterested, made no effort to suggest dresses that fit my size.
• March 2024 by Sayana S.
  My first wedding dress shopping trip with my girlfriends turned out to be a horrible experience. The consultant, who seemed disinterested, made no effort to suggest dresses that fit my size. To make matters worse, they didn't offer any beverages to me or my friends. In fact, my girlfriends ended up having to buy sparkling wine themselves to try and lift my spirits.
• February 2024 by Viana P.
  :O was my face when I walked into the door of this beautiful bridal salon. After visiting 6 other stores throughout SF, San Diego, and LA--I can confidently say that Marina Morrison was by far my favorite. The vibes are immaculate. Their dress selection has it all--from classic elegant to trendy cool. I visited the store three times, one initial browse and two trunk shows, and every time the owner Sandy and the stylists Sammy and Cameron made my experience feel so easy and special. The pricing is reasonable for the high quality of the dress and exceptional service! 11/10 stars.
• January 2024 by Nel O.
  Employees are stuck up. Yes, I did end up purchasing my wedding dress here, but it was far from a magical experience, an experience every bride deserves. I'm a brown girl and when I came to pick up my dress, a beautiful white client was doing her initial try-ons with another associate. As I was in the fitting room next door, I heard the associate tell her client, "oh. Let's skip this dress for now. The girl in the next fitting room purchased this dress and we don't want to embarrass and outshine her," followed by giggles. This could have meant a lot of things, but it was just something no bride deserves to hear at their final dress pick up. I felt the same energy at my initial appointment where the associate was just not kind. I came 10 mins early and she was helping another client (another white lady) and told me to come back at my appointment time. No problem. I came back and rang the doorbell, took her about 5 mins to open the door, even though it was my appointment time and she glanced at me several times through the window, again no problem as she was still with her client. She finally let me and my family in and told us to wait as she took her time with her client, giggling and taking her time. At one point, the client asked, should I come back and finalize things? As she noticed me and my family waiting. The associate said, "oh no! No rush." I waited 30 mins past my appointment time. I get it, these things happen. However, the first thing she says to me is "what's your budget?" It wasn't until I told her I didn't have a budget as if I really loved something I'd work it out. Her attitude flipped and I was suddenly her favorite person. I'm not going to give the name of this associate, but I hope this review reaches all associates at this establishment. Yes, your boutique is beautiful, with a great selection, but be nice and kind to everyone. They are preparing for their big day and this memory will live forever with them. Anyways, I continued with this boutique, because they are the only boutique in the Bay Area that carried a certain designer I had in mind. I got what I needed, but didn't feel great about it.
• January 2024 by M M.
  The best wedding dress venue there is!! I got my dress here and absolutely loved it. The service was amazing, especially Sammie!! She's the best. She helped me to find my dress, followed up, and made me feel so comfortable and excited. Go here!
• October 2023 by Lenira C.
  I took some time to decide whether to write this review, as I typically don't take negative reviews lightly, as you can see from my other reviews. However, I had one of the worst bridal experiences here. Firstly, despite arriving on time, I waited for 10 minutes before my stylist acknowledged me. I then shared my interest in specific gowns, selecting four from the trunk show of the designer I had in mind. Instead of allowing me to explore further for dresses from other designers, she immediately ushered me into a room with those four gowns. Subsequently, she left me in the room, unattended, for about another 10 minutes (I timed it as I discussed the situation with my partner via text, so I have time stamps), all while she attended to another client. What compounded my disappointment was the presence of other stylists who were available and not assisting clients, all while my stylist never informed me that she was occupied with another customer. I would have been more understanding had she conveyed this information, rather than my discovering it afterward. Alternatively, I would have appreciated the opportunity to browse around the store during the wait, or at the very least, an apology for running behind schedule. Fortunately, another stylist stepped in to help me, and I genuinely preferred working with her. However, my original stylist returned. I also mentioned my interest in another gown by J. Andreatta at a different bridal shop, and my stylist made a comment implying that the dress was supposedly of lower quality compared to the one they had, even asking me for the price of that dress. While price can sometimes equate to quality, it's not always the case, and I found her remarks to be unprofessional. (Wanted to also note that the J.Andreatta dress was actually the same price as one of the Mira Zwillinger dresses I tried on at Marina Morrison). I initially tried to remain optimistic, but as I reflected on the experience the day after, my disappointment grew. Despite initially falling in love with a gown and even telling my bridesmaids and my mom that I intended to purchase it, I ultimately decided against it.I couldn't separate the dress from the negative shopping experience, as no gown is worth that level of frustrating shopping ordeal characterized by poor customer service. I'm adding one star for the stylist who stepped in while my primary stylist was absent and another for allowing me to try on accessories with the gowns, as I have a penchant for matching sets. Regrettably, these two positive aspects don't fully offset the overall disappointing experience. Edit/Update: I wanted to provide an update as the business manager reached out after seeing my review, and I appreciated her initiative. However, I've chosen to maintain my review as it still accurately represents my experience. While she suggested revisiting the store to try on other dresses and explained the understaffing issue (not all stylists are trained in all the collections), I had already decided to having a custom gown made at an atelier. Also, I don't feel inclined to return to a location that evokes negative associations. I must emphasize that, were it not for the negative encounter, I would likely have opted to purchase the Mira Zwillinger gown I adored from the trunk show. Nonetheless, I chose to invest more time and effort in multiple appointments for a custom dress due to the stark contrast in the level of customer service between this bridal salon and atelier. Despite this, I appreciate their effort in reaching out. I sincerely hope that their outreach presents an opportunity for retraining and upskilling their stylists. This would prevent any future bride from facing a similarly unfortunate situation.
• April 2023 by Connie C.
  I had a great time finding my dress here with Sammie! I went back three times, and each time Sammie was super sweet, thoughtful and shared lots of options & details (capes, veils, etc.) I love that they add you to a mailing list with sample sales - since my wedding is over 1.5 years away, I was shopping early and kept my eye on a dress. After seeing it be listed as a sample for the sale, I knew I had to get it!
• February 2023 by Chloe Pak
  The most AMAZING experience ever. The space, the gorgeous selection of gowns and the service were all top notch from start to finish. I purchased a made-to-measure gown and just had my first fitting, and when I tell you the gown fit perfectly, I mean no alterations except a bustle perfect. My consultant Sammie was so kind and knowledgeable and really helped me pick the perfect dress. She also advised me to give myself extra time to order the gown which turned out to be great advice. I know there are a lot of places to buy wedding gowns these days, but having a shop that knows their stuff and values customer service is priceless.
• February 2023 by Tiffany Young
  I truly can't say enough great things about my experience with Marina Morrison!I came into the wedding dress buying process with an idea of what I wanted, however I still wanted to try on a range of different types of dresses to be sure. The store has a diverse selection, from classic to trendy. The staff at Marina Morrison took plenty of time and care getting me into varying styles. It was tough to decide, but Sammie was awesome at talking me through each option--and more importantly, what made sense for my personal aesthetic. The week after I chose my dress, I had second thoughts and called the store to see if they could pause my order so I could try on one of the other contenders. Sammie accommodated me the next day with no problem. In the end, I stuck with my first choice dress. But it meant so much to me to get peace of mind.A couple months later, the designer of my dress was having a trunk show at Marina Morrison. They called me to see if I wanted schedule time to look at finishing touches. They really helped complete my wedding day look, helping me choose a gorgeous veil, pulling jewelry in to accessorize, having me walk around the store with the full outfit on, etc. The total effect is stunning!Needless to say I am so happy with my purchase and would recommend any bride-to-be get her dress here. I am so excited to wear it!
• January 2023 by Nicole F.
  Hi Marina Morrison Team and Specifically Sammie!!!, I have been trying on dresses, a LOT of dresses at all sorts of places here in the bay area. I think most places have been just okay or bleh, I do wish we had LA inventory - However, I think Marina Morrison has excellent dresses and designers! This was my first experience and I came full circle and ended up purchasing the most stunning dress from Mira Zwillinger here with Sam and I am extremely happy with my decision. Sammie had helped me during my first session although she was not my primary stylist she did acknowledge all the dresses I tried on and was very sweet and present in the store! - I trust her opinion. During my second fitting she was my main stylist - Yay! - super fun! If you ever try on dresses! you know that time can fly by and during my first fitting I don't think I used my time wisely. She knew exactly the order to try everything on efficiently and was super warm and friendly! We tried on the first dress I tried on at the last fitting and I'm glad she made me try it on again because the second time I put what I thought was the one on I knew it wasn't. So great she has the experience to know the order of things. Very key! with an experienced stylist. Also - for some mush - I didn't think I would cry when I tried on my dress but I did, and Sammie grabbed the Kleenex and was super sincere. I think trying on wedding dresses can be stressful and you want to feel comfortable with who you are working with. Ha! - And when in doubt if a dress comes with "wings" Just say YES! Trust me on this one. ;) Sammie, thank you so so much for helping me. You will always have a special place in my heart because you helped me find the dress! Looking forward to working with you through this process and Happy New Year to you and the Team at Marina Morrison, They are all great. The shop is clean and beautiful ( it's in a Handel Building ) so the architecture is lovely, modern and clean. The dresses are even better. Oh and when you do find your dress with Sammie - She'll give you a special surprise at the end of the whole process. Sincerely, Nicole ( Officially a Mira Bride! )
• January 2023 by Jenna N.
  STAY AWAY and spend your money elsewhere. I spent nearly $15K on what was meant to be a made-to-measure dress, and it arrived enormous (a standard size that had to be cut way down, and never ended up fitting properly), with the wrong straps they ordered... which Marina Morrison blamed on a whole variety of excuses. I had a terrible experience with both the salesperson (Sami) and the owner (Rick); they were rude, negligent, and Rick is flat-out sexist (claiming I must have been "too excited" to understand expectations, that my weight must have fluctuated due to working from home, that I was overly stressed due to wedding planning, etc etc). I could go on and on about how awful my experience was - but all I can say is: just go somewhere else, and save yourself a tremendous headache.
• November 2022 by Brooke N.
  I purchased my dress from here in 2021. My sizing is tough with my bust measuring smaller than my waist/butt. I was worried about this and asked about split sizing but was assured their tailor, Nora, could make a large size work for me. They showed me my measurements and we decided on the size that fit my waist. When I picked the dress up, it was HUGE all over, so big that the gal asked if I had lost weight (I hadn't). I brought my dress to the preferred tailor and she altered the dress way too small on my waist. It went from "A line trumpet" to a mermaid skirt. I went in for four fittings and it still wasn't right. The skirt was so tight around my butt that I couldn't sit. The top of the dress looked like it had been dragged on the floor and was tattered. When I called Marina Morrison (2 weeks before my wedding) they were unhelpful and rude, even though I was using their recommended tailor. They did not offer me any options or solutions to help the situation. I ended up finding the same dress at a shop in LA and was able to make that work. I was informed by the shop in LA, that my dress was "couture" and was therefore supposed to be made to order to my sizing exactly. Marina Morrison did not offer that option, even though I was very nervous about sizing and we discussed it at length. After consulting with a lawyer, I informed Marina Morrison that I knew that my dress was couture and should have been made to fit and ultimately, I was able to get the dress refunded. I appreciated the refund obviously, but they were rude, unhelpful and lacked empathy that my dress was ruined 2 weeks before the wedding. The shop is beautiful and has great designers. If you do go there I would really recommend finding your own tailor and making sure the sizing is correct.
• November 2022 by Rehana Raheem
  Nice place, but not as much of a selection compared to some of the other places I’ve visited since. While my stylist was lovely, she put me in a Lihi Hod dress that was $3000 above my budget, after reassuring me it was within my $ number as we pulled it out. Go figure, I fell in love with that dress when I tried it on and she apologetically corrects me a few minutes after I’m basking in the glory that is this dress. I obviously left with a heavy heart.
• November 2022 by Kate C.
  I loved my experience working with Sammie!! She was super responsive and was able to make all of my crazy customizations to my wedding dress possible and easy. Thank you Sammie - I can't wait to wear my dream dress!