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July 2024 by Peters ouioui
Made a small move within sf. The crew showed up on time and they were all friendly and professional. They advised me of any damages prior packing.
So when I had a quote they never mentioned additional fees to wrap the furnitures. Not a big deal 10$ per piece.
Then I had to go thru an agreement to sign and that’s when that was an issue. I wish this was bought up to me prior them showing up where I would had time to go over it.
Lastly there was too many emails regarding quote, disposable furniture, insurance where it became overwhelming for me.
However the crew did an amazing job and it was good price at the end
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March 2024 by Alex E.
No nonsense, simple quote structure and quick and hard working movers! Perfect for small house apartment moves in SF considering the lack of double time charges etc the other more east bay based companies will charge to come all the way out to the city.
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February 2024 by Ross U.
Cannot say enough good things about Jay's Small Moves. From the initial customer contact, to the estimator, to the actual move, everything was done with attention to detail and customer satisfaction. Very friendly on the phone, never felt like I was being "taken", just felt like honest, hard work and trying to scale. They helped pack the kitchen, and moved 3 bdrms to my new place. They made sure that everything was packed properly with I wanna say extra care. My team consisted of Omar, his brother Brian and Jose V. I can honestly say that I got the A-Team!!! Again, so careful, asked me all the relevant questions, helped stage several times ("little to the right, little to the left"), dis/reassembled beds and left no marks on the walls/floors. The most amazing thing is that Omar's team worked like a military operation, but more lively, and were having fun (if you can imagine). All 3 of them are smart, VERY experienced both in terms of the engineering of the move and with the "math" associated with placement of furniture. Their communication with each other was succinct, they spoke in "moving" code, and had no wasted words or movements, which resulted in a very efficient move. I think that one of the most appreciated and unexpected part of the service is Brian's playlist! It literally was my Boomer playlist! Metalica to Steely Dan to Luis Miguel! It made the time go by quickly and very palatable. All three are very smart, kind, funny as all heck, and seem to only have the customers best interests at heart. Now they may have hated me, lol, but one would never know it from my interactions with them. I believe that Omar and Brian both lead their own teams, but I was VERY lucky to have both of them (and Jose V.) on the same team. Ok, kinda sounds too good to be true, but I had a really good experience with these guys! I highly, highly recommend Jay's and this amazing A-Team!
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February 2024 by Lucille H.
OMG completely blown away by everything. Santos, Antonio, and Jose H were so fast, diligent, and professional. They arrived on time, communicated with us every step of the way, got everything packed the day before, and all loaded up today within 3 hours. 3 hours! Crazy especially we had a very very heavy couch and very narrow 3 sets of staircases to maneuver. They were hardworking and honest with their hands. Even though it was getting really hot and I saw the sweat on their face, they did not pause to take a break. I'm really thankful that they are the ones who took care of us, and I trust them handling my belongs and disassembling the big pieces. I would give 6 stars if I could. So if you are hesitating, just go for it. You won't regret it.
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February 2024 by Tae Kim
Santos, Darwin, and Richard were fantastic! They got the move done quickly and were super communicative throughout the process. It was great to have such dependable guys for the job. Would definitely recommend we will absolutely use their services again in the future!
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February 2024 by Serena DiPilato
Roberto & his colleague were incredibly FAST, kind, and professional. I paid the exact amount I was quoted and they handled all my belongings with care. I couldn’t have asked for a better experience. Also, the email reminders leading up to my moving day were really helpful and the team showed up right on time. 10/10. Thank you!
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February 2024 by Abiud A.
These guys did not stop working full tilt from the moment they came to the house to the moment they finished putting everything in storage for 5 1/2 hours straight. They also were very helpful in helping me pack. Overall, tremendous value for the money I paid, specially since I paid by the hour. They also made sure that everything could be packed on their truck in one trip so they did not have to come back to the house for more. Then they packed everything neatly in storage. Excellent service. Very responsive. Will use again when I come back.
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January 2024 by S P.
This is our 2nd time using Jay's Small Movers. Both times they were courteous, & efficient. This time my husband & I are moving across the country so it was a lot more intense than across San Francisco. Brian, Omar & Jose were on time, very polite, extremely efficient and most of all made my husband & I feel very safe that all of our belongings will arrive safe and sound to our final destination! I would highly recommend themThank you!
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December 2023 by Gustavo T.
Incredible service! The crew was super careful with my move while also being very fast. They also had some fun Brazilian music playing while doing the job, so the vibes were great. Price is in line with the average in the Bay Area, in fact was one of the best ones I could find while ensuring great service. Highly recommend!
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November 2023 by Nicholas Howard
Blocked my driveway for an hour even after I asked them to move so my wife could get to the dentist. Not rude per se, but agreed to move the truck then went right back to doing what they were doing. I will never hire this company and recommend against doing so if you don't want your new neighbors to hate you going in.
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November 2023 by Slava A.
These guys are amazing. How different can movers be, right? Turns out very different. First, they're super-efficient. They got our one bedroom apartment into the truck in a little over 1 hour. I was blown away how efficient they were, I've done moves before and this was just genuinely surprising. Second, they're professional. Show up on time, careful with your stuff, do what they say they'll do, etc. Third, they go above and beyond. In our case there was a little screw up-- they accidentally forgot to load our bike. I texted the guy to ask about it, the next day he showed up at the apartment to pick up the bike and move it. (I didn't ask him to do this and he definitely didn't have to-- I would have happily done this myself). Very very strongly recommend this company.
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November 2023 by Abra S.
We have never used a moving company before but Jay's Small Moves has completely converted us. They were so efficient and they were very careful with our future. We had some tricky and heavy pieces that we really struggled with last time we moved but the team at Jay's made it look like a breeze! We had shopped around a few other companies but decided to use Jay's because it was local and reasonably priced. I cannot recommend them highly enough!
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October 2023 by Kenji N.
Their movers were fantastic. Strong and steady even with our heaviest furniture. Opted for their 3 -person crew and they got our 2-bedroom pod unload done within the 2 hour minimum (~1.5mi from origin to destination). Great value compared to all the other local moving companies I considered, which all seemed to have 3 hr minimums. Very organized, professional attitude and responsive to questions.
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September 2023 by Aaron G.
We used Jays small moves for a local move in San Francisco. We were pressed for the dates and they were able to supply a 20' truck and 3 person crew. The crew and supervisor was excellent with communication provided COI, was on time efficient and super careful with all items! Nothing broken everything delivered super fast and efficient would have taken me weeks to move the items and they were perfect and awesome as a moving company definitely would use again and highly recommend! Thank you for the move assist and delivery of all items for a great price and service.
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August 2023 by Maya Venkatraman
I have been trying to get in contact with them for my move, and I've asked them to email me back because I cannot pick up calls while at work, but my communication preferences have not been respected. I have not gotten any response from them except for a voicemail that asked me to call back, but when I called back, I wasn't able to get a human at all and waited on hold for a very long time. Then I reached the same office-person I reached yesterday who originally told me they would reach out by email (when they didn't). The person you reach when you call the phone number is not capable of scheduling them for a move.
