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December 2023 by hoshi15
I was very thankful for the staff helping me to find an appointment so quickly. Dr. Fong explained everything very well and helped calm my fears. Taking time to explain things and give 3 different options for treatment helped me a lot in deciding what to do. I was really nervous as a first time dog owner and Dr. Fong being patient to listen to me about my worries for my dog helped a lot.
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December 2023 by Maggie Ming
I've been going here for three years and I finally got a chance to go inside and meet everyone since COVID restrictions have gone away. The vet tech, Kai (sp?), was so kind and told me all about their cats and the vet actually sat down with me to discuss my animal's issues and what to do with them. Overall, I had a lovely experience and feel that the staff are both kind to my cats and knowledgeable about their conditions. Thank you!
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October 2023 by Linda Radler
Excellent service, clear directions on aftercare. Dog had a serious series of hot spots. Helped with short and long term solutions.
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October 2023 by Nancy Connell
IPH is a wonderful practice! Their care has been top notch for my 9 yr old corgi over the past two years; he hates the vet and gets quite reactive, but Dr Zhu and the rest of the team have really helped him feel more comfortable. They are kind and caring towards humans, too, and I especially appreciate how they take time to price out procedures and tests and discuss them before proceeding. Highly recommend!
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September 2023 by Rosa Klein-Baer
The doctors, nurses, and staff at Irving took care of my baby when she was having a health crisis of uncertain cause. They were kind, compassionate, and communicative about possible explanations for her condition. They gave her a treatment plan that has helped her feel better and ease her most concerning symptoms, they were patient with all my questions, and they followed up with me the night after I took her into urgent care. I am grateful to be able to go to a veterinary team where I can fully trust that they are acting in her best interest.
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August 2023 by David Mann
I like the continuity of care at Irving Pet. I was sad to see Dr. Bettada leave but I felt really well taken care of by Dr. Kartashova. The clinic staff is friendly as always. I'm glad we've found a good veterinary clinic for Peanut.
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August 2023 by Brent Robinson
Took our dog here after she developed a paw infection that needed urgent treatment, and our usual vet was booked until later in the week.Everything was great, from the intake process, to each member of the team we interacted with, to the vet who had great paw-side manner with our dog, to the person who kindly followed up after to see how she was doing.I highly, highly recommend this place.
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July 2023 by Jessica S
Irving Pet Hospital is great. I have a senior cat with health issues and had to find a new vet quickly when she fell ill after moving a stressful travel distance from her vet. Irving Pet Hospital has been able to get her in quickly and on weekends. Everyone on staff I've interacted with has been super friendly to me at my cat and provide useful answers to all my questions. Location and parking are good too. Highly recommend.
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July 2023 by Sarah Thomas, G.G.
Dr. was very patient and detailed in communication which was greatly appreciated. All other staff members were very professional and extremely helpful. They turned a very scary illness situation with my cat into a more pleasant experience, thank you entire team for your positivity!
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July 2023 by patty lee
Everybody is so caring and attentive and responsive on our first urgent care visit and ever since. We will be transferring all our pet care to Irving Pet Hospital. The responsiveness and attention my pets get here is unmatched!
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June 2023 by Alexandra Yick
We are big fans of Dr. Fong and Irving Pet Hospital! Our rescue dog is very fearful, but Dr. Fong has been great at handling him. Dr. Fong is kind, patient, and knowledgeable. He has a jolly attitude and makes the vet process fun. We appreciate his thoroughness with the annual check ups.When we encountered a possible health issue, Dr. Fong laid out multiple options, gave the pros/cons, and advised what he would do for his dog. Irving Pet Hospital has worked hard to expand their clinic -- so they can have more space and support more animals. We're lucky to have a pet hospital that is so passionate about animals. Keep up the great work!
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June 2023 by David Mattingly
BEWARE. Recently, my wife brought our dog into Irving Pet Hospital. They conducted a senior dog panel blood test, which was required prior to surgery, and prescribed medication to help with inflammation/pain. They said to not give him the medication until the test results had come back. The next day, they had called to say the results had come back and to begin administering the medication daily. Due to the expense of the surgery, my wife looked for a second opinion. At clinic #2, they reviewed the results from Irving Pet Hospital and determined that our dog's kidneys were not currently healthy enough for surgery and that the medication prescribed is actually going to damage his kidneys more. When Irving Pet Hospital was questioned about this information received from clinic #2, they said they would call me back after discussing the test results. When they called back, they said that they had compared results with clinic #2 and determined that there were minimal changes to the results and that the medication should now be given as needed. The problem is clinic #2 never conducted a blood test, they were going off the results from Irving Pet Hospital, so there were no results to compare between the two clinics. Irving Pet Hospital knew there could be an issue with prescribing the medication, which is why they said to wait for the results. I believe they never looked at the results and recommended giving the medication anyway. When confronted by a clinics' second opinion, instead of coming clean, they tried to make it seem as if they compared multiple blood tests and the medicine prescription should be changed. They still recommended continuing with the surgery, after knowing and confirming that clinic #2 said that surgery should not happen until after a kidney flush, and that is only if the blood test after the flush comes back with better results. Irving Pet Hospital was negligent in reading their own test results. Why should someone trust the life of their Pet in the hands of a clinic with such disregard? At clinic #2, the cost of the kidney flush with the following surgery was more than $1000 cheaper. Do you due diligence, if you go to Irving Pet Hospital, get a second opinion. Your pets' health may depend on it.
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April 2023 by Julia M.
Been coming here since i got my dog and usually feel good about them, but unless they need anything other than shots forget it, the staff is not equip to conduct any sort of surgery, although they would like you to think so. Took my dog in for a tooth extraction that the vet recommended during an annual visit. The staff didn't mention they don't have a licensed anesthesiologist-- so they doped him up, charged me for pre-op, but didn't extract the tooth because his foot was twitching when he was out and they didn't want to risk it. The actual vet called and said they woke him up "just to be safe" which is fine but i was still like what the hell am i getting charged for? and when i was irritated that they did that without notifying me, the "manager" Tricia called me and screamed at me for being annoyed that i was being charged for a service they didn't perform, and although she wasn't in the room, tried to tell me his life was in danger (not at all how the licensed veterinarian who was there described it) and made me feel like a bad pet owner.Clearly cared more about gaslighting me and charging me hundreds of dollars for work they didn't do than about my dogs actual safety. We now go to a more professional veterinarian who have actual anesthesiologists on staff.Also they told me he would be ready at 2- had me waiting around all day until i went in myself because they wouldn't call by 5pm and he had just been sitting there since like 9 am. Real nice.
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April 2023 by Kelsey Liu
Great care, fast availability, reasonable costs as well. Love all the vets my cat has seen here so far. They also have lots of meds and foods that are offered at market price. Will continue to go here as long as I live in SF.
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April 2023 by Sofia Gomez
I brought Patti into urgent care walk-in hours and I was distraught. My senior fur baby had been behaving out of character and I was so worried for her. Even though they were at capacity, they still made an exception and took Patti in for an exam and some tests. I was so relieved and Patti has been doing much better with some meds helping her with her arthritis and pain. I CAN’T THANK IRVING HOSPITAL enough! Everyone from the receptionist to vet techs to the vet who attended to us- everyone was so compassionate and patient with this worried dog mama. I’m so grateful!