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October 2024 by MRjr
I had a great experience at this location. Annafel, the representative at this location, was fantastic to work with! She was very informative during the transaction and made my vehicle upgrade very simple. I will use this location again when back in the area.
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October 2024 by Samantha
Very easy rental for a day
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September 2024 by NK
Trying to fix the issues cost me half a day of my vacation. Not great.
Original review:
We picked up our rental yesterday and got a pretty frayed Dogde with a big crack on the rear and a nearly empty tank. But what is most annoying is that it smells like a thrift store, and not a good one...
Not as much fun as we had hoped for for our road trip...
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August 2024 by Levent Karaoglan
Horrible customer service. They changed my reservation to electric car on their own and blamed me for the mistake. Avoid it!
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July 2024 by David Pan
Location is convenient but only open 9-3, and closed at 12-1pm for lunch! Google map didn’t say it! Quite a few customers stopped by while several of us were here waiting from 12:05 ?
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July 2024 by shannon leigh martin
Rented twice during our stay! Love this service and the two ladies who helped us were both friendly and sweet. Convenient pick up and drop off with valet. I do wish they could work out something for overnight parking with the hotel for guests. Marriott charges $90 per night, which is excessive!
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June 2024 by Reeve
Straightforward reservation, easy check-in, great car
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June 2024 by Abriel Ama
Danny Carreto thank you for helping me your awesome! Great customer service!
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January 2024 by Adam Wolfberg
This location adds a $20 fee that is not visible at the time of booking. Use another vendor.
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November 2023 by Enjoy Boy
We had a car pick-up at the Hertz office at the Marriot Marquis hotel in San Francisco. The truth is that the lack of information and poor attention from the staff was spectacular. Specifically, Mrs. which is at the counter, the vehicle delivery staff very correct
A disaster….
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November 2023 by J
I waited for 1.5 hours and ended up canceling. The Indian woman at the reception was very rude. When I asked him how much more he had, he just said, "I don't know." I will never use such an irresponsible company again.
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November 2023 by Jung C
Unlike others, I had a very positive experience at this Hertz rental. The lady at the counter patiently answered my queries even when she is about to go for her lunch break. Rented a car (Mazda CX-9) for 8 days and I have no problems with the car. The car was clean when I collected it. Although there is a $20 fee for valet service, the convenience of picking up and dropping off is beneficial especially if you're staying nearby or wishes to drop off outside office hours. No unexpected charges in my final bill, so all is good!
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October 2023 by Fayethe Vongsouvanh
I was very hesitant to pick up a rental from this location after seeing the reviews here. Overall my experience was better than I expected, but worse than any other Hertz experience.After reading numerous reviews about having to wait for vehicles, I decided to pick up my EV rental an hour late to give the team time to ensure my vehicle was ready. When I got to the counter, there was just one employee and I had to wait a half hour for the family in front of me to rent their vehicle. As someone who is a loyalty member, had the app downloaded, and was picking up an EV, there is no reason I should have waited at all. Even the app and emails cited that I should have been able to go straight to the vehicle, but staff informed me I would have to wait at the counter - behind a family taking an hour to book a vehicle - just to receive a slip of paper to show to the valet (who I had to pay) to get the EV I reserved several weeks ago.The valet staff were great, and the car was near immaculate with a full charge, but the pickup experience and additional fee to access the vehicle is ridiculous and not in line with a typical Hertz experience. I do not intend to rent from this location again.
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September 2023 by Pete De Acetis
Stay away!Took almost an hour to get the car we had reserved months before. One agent and the computer system kept crashing. Plus she was more interested in texting on her personal phone than helping customers.Car had numerous issues from the check engine light, cruise control didn't work and one of the tires kept going flat.
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August 2023 by Gellert Mezei
Horrible experience :( Although we made the reservation a week earlier, the car wasn't ready for pickup at the reserved time. Had to wait 1.5 hours for the car, and missed important appointment due to the long delay. The agent was extremely rude with everybody (there was a very long line, we were the first to arrive and witnessed how others were treated as we were waiting) and made the whole experience feel like we were in a third world country (despite being at the Marriott Marquis hotel in San Francisco). Also, we had to pay an unexpected, additional mandatory $20 fee to pick up the car from valet parking. After 1.5 hour of waiting, we received a beat up car that was not the type we reserved, and had the air conditioning broken. Later that day we had to drive in 98 degree F weather... Overall, the most disgusting and stressful experience we've ever had with a rental company. Cannot believe that a company in the US allows such things to happen, and expect customers to accept it.