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July 2023 by Google user
Poor service attitude. I don’t think anyone will have positive shopping experience there. It’s just terrible. Please don’t go there.
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December 2021 by Martin Ramirez
This is trash
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March 2021 by Bragging Brat Righteous Rights
The tall waitress was being impatient and rude to my wife and I. She assumed we don't have money for the purse.
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February 2020 by aaron salguero
(Translated by Google) Great(Original)Genial
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July 2019 by Cybelle M.
Don't buy anything here if you may need to exchange. I bought a mens belt in April and specifically asked if it didn't fit, if I could exchange and they said yes. Needless to say, I needed a bigger size so I contacted Gucci, who was unable to help since this store is not a true Gucci store. The merchandise is Gucci, but Gucci does not support any customer service its mearly a 3rd party. I tried to call the SFO terminal store and it just rang and rang. I then contacted the headquarters in Tokyo, whom made me send a copy of my receipt, pic of belt ect. I did that and explained, I simply just wanted a larger size and would ship it to them if it was easier. They told me that SFO would be in touch. 2 weeks went by and SFO did not contact me. Wrote corporate again, with the same offer to ship it for an exchange and explained that no one pocks up the phone at the SFO store. Got another email back saying someone would be in touch. It has been another 2 weeks and nothing. Contacting my credit card company this week and doing a charge back.
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June 2019 by alexander valdez
I cant buy nothing, cuz it was not international flight...
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May 2019 by Austin Lang
Amazing!
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February 2019 by austin ho
Probably the worst service... tried placing a phone order for hours now... to the point that I might as well drive there.. finally some lady picks up the phone and sounds like she is too good for a phone order with her attitude. They said they will call me back which they did but I didn’t pick up by accident. Left a voicemail and called today and still no response... I would give zero stars
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February 2019 by Jeff Hui
I have shopped here for a few times - they have a slightly different product range than retail stores out there. If you are a Gucci fan, make sure to find time to drop by while catching a flight.
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January 2019 by Carlos F.
I had placed an order online that i never received fedex drop it off to the wrong person. Now gucci said they are not hold accountable for that and there is nothing they can do. Please be careful when ordering online since they will not give you a refund and it will be a total lost. Very bad customer service probably one of the worse. Takes more than a month to resolve a dispute and at the end they tell you they cant do anything such a waste of my time
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December 2017 by Jason Wallen
Best place to buy gucci stuffs
