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February 2023 by Jan Mullins
Didn’t get grease stain off collar of my jacket.☹️
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February 2023 by Angelo C.
Fixed a broken zipper for my vest and did an amazing job! Decent turn around for a few days for $50. They had to replace the whole zipper, but it's completely fine.
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February 2023 by John K.
Brought in new cashmere sweater- no one spoke English, had to wait until owner was contacted in car. Given no receipt- told just leave number. OK. Picked up- there were spots on the sweater. I enquired and was told they were signs of mold as the sweater was old. I told the owner the sweater was brand new and worn for the first time. There was no offer or refund or to re-do the cleaning. No apologies, nothing. Took shirt home, very chemical small- can't recall such a strong chemical smell from dry cleaning in many years.Unfortunately, I can't recommend, and not planning to return.
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December 2022 by Randy Culpepper
Great family owned neighborhood cleaners. I’m glad to support Gough Express.
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July 2022 by Yanzhen Wu
Nice! Very good service, the clothes I took for dry clean yesterday morning can be picked up at noon today.. and free shipping..
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July 2022 by Doris Li
Great service and also provide pickup and delivery for free!
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June 2022 by A Till
They told me that my pants were lost when I arrived to pick them up. It really upset me that I wasn’t notified about it and I had to waste my time coming there.
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June 2022 by Shayne C
Are you freaking serious? These guys burned one of my new clothes and they’re offering $50 only?
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May 2022 by M Escamilla
Natalie is very nice! Amazing customer service.
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May 2022 by Briand Williams
Next day service is available if drop off is early enough
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December 2021 by Eric Brager
Great customer service. They patiently helped me choose the best option for my order, and then stayed 10 minutes past closing for me when I was running late to pick it up.
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November 2019 by Riana S.
This is a wonderful cleaner! Jay is a nice person and has good relationships with customers. What's more she can remember almost 95% of the customers and the items they turn in ! I really recommend this cleaner.
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September 2019 by Aron S.
Be careful with this place. I came here with a super basic request: 2 blazers and 1 waxed jacket, all to be dry-cleaned. When I got the items back, the 2 blazers were fine, but it was very apparent that the waxed jacket had been washed and dried like a t-shirt. It was completely shriveled, lost its color, and no longer fit. Just like that, a $300 jacket is ruined. Thanks but I could have done that at home.
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August 2019 by Bartholomew H.
Rude to me when I came in the first time, rude to me when I picked up my laundry, wouldn't accept credit/debit card for under $20 so I handed her cash. Said she couldn't accept the bill that I was trying to pay with. No politeness, kindness, no attempt to offer any customer service. I'd rather do business with a good business person.
