Geek Squad offers repair, installation, and setup services for a wide range of electronics at over 1,100 Best Buy stores. Their services include computer and tablet repair and support, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. Customers have praised the knowledgeable and helpful staff, who provide guidance on product selection and features, making shopping easy and enjoyable. Many customers also appreciate the store’s wide selection of products and competitive prices, especially on Apple products, with opportunities to see and try items before purchasing. The service team at Geek Squad aims to fix most makes and models, regardless of where they are bought, and offers advice on using technology effectively. A customer shared a positive experience with Jace, a manager at the San Francisco location, who resolved a frustrating issue with a fridge delivery and installation after multiple failed attempts by call center representatives. His professional attitude restored the customer’s faith in Best Buy and ensured ongoing business. Another customer highlighted the helpfulness of the Harrison Street Best Buy Geek Squad. They appreciated the staff’s patience and clear explanations when dealing with software and hardware issues, especially with a representative named Carlos. Overall, customers find Geek Squad staff to be knowledgeable and friendly, providing excellent support for various electronic needs.
Went to Best Buy for Black Friday deals, but only pickup a small cell phone charger cord for car instead. It's not like back in the days where there were crazy amount of people. Got a TV several years ago and didn't need another TV.
November 2024
Came in on Black Friday. Saw staff working hard especially the front checkout area. Great store great people great service
December 2023
Tariq from Magnolia helped me way across the store to get out an AirPod while juggling two other customers. Definitely great at customer service while being seemingly short-staffed.
