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December 2023 by Kevin L.
Great customer service with well made quality products intended to last for years.. it's freshly different from NorthFace and Patagonia.
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September 2023 by Julio P.
Great selection. I liked it better when they also carried Primus and Optimus camping equipment. Worth the trip there's always something new, and no online catalog makes justice to their choice of colors and style
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September 2023 by Luna
The store is small but has a wife selection of backpack. They also have a fitting room and mirror at the end of the store. There’s so many cute accessories on display that you can choose from to add to your bags! This was my first time buying a new kanken and when I brought the one I wanted which was hanging on display with the rest of the bags, they brought out a new one that was still bagged when I was ready to check out! All in all, it was a lovely experience and warm environment!I ended up going with a 15inch bag and a water bottle accessory you can mount on the side!
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August 2023 by Altaïr I.
I love what Fjällräven stands for - eco friendly and excellent quality that makes their products last a lifetime. I recently came here to get the vidda pro lite trousers and the high coast trail jacket. I will be using these on my next trek through the Annapurna Circuit in Nepal.
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July 2023 by Angel Keith
Service was efficient and everyone was so kind. It’s a laid back vibe, and everyone was so friendly!
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June 2023 by Craig Carrington
Friendly and helpful, well organized and displayed presentation of understated but fashionable gear and apparel.
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April 2023 by Lynn F.
You will discover this store if you've strayed a few blocks from Chinatown, North Beach, or Broadway. The products are everything you've ever seen online, and more. Just in, a delicious new backpack, shrimp color, sort of pinkish orange. Of course I need a third backpack. They come in many sizes. You'll also find camping gear, such as clothing, & switchblades behind the counter. Lots of varied sizes & colors of accessory pouches & fanny packs, aka hip packs. I'd reference the store name again, but can't find the appropriate keyboard for those "a"s. Anyway, worth a detour for sure.
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December 2022 by Nick A.
I'm an arborist. I run a tree care company in Los Angeles. For years we have bought Fjällräven clothing for our employees as Christmas gifts. We love the brand and the clothing is built to last in our grueling work environment. But we've had trouble with the local store. We decided that this year rather than finding a new brand- let's try a store outside of LA. The San Francisco store were OUR HEROES!!!! The manager Madaly could see that this was crucial for us and he found all the things we needed from stores around the country, quickly shipped them to his store in San Francisco and then shipped one delivery down to us in LA in a timeline that was quicker than what we needed. I love Fjallraven and I can't recommend them enough. I want to support local as much as possible- but next time we need to make a big order, I'm calling the SF store FIRST.
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August 2022 by Chuckie
I know it's not easy selling nylon for hundreds of dollars and it can put you in a uncomfortable position, you need to get behind those overpriced backpacks and shirts etc. I know I couldn't do it.. CUSTOMER SERVICE IS THE BEST
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August 2022 by Natalia
This was my first visit at a Fjällräven store and I loved it. Everything is made with quality and is beautiful. I wanted like, everything! I was telling a manager about how I really loved certain items but I wasn’t sure about how they looked on me. He told me I can have my items tailored to a perfect, personalized fit! I think that’s super cool and will definitely have to try that soon. I will surely be back soon! Thank you for a nice first visit!
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August 2022 by audra bert
SF store manager Ray is not about customer service! Such a disappointment when I went in with my daughter to return a brand new purse she was gifted (tags and all) and was told by manager Ray she could not exchange the color without a receipt. This left her in a very awkward position to call her friend for a receipt or purchase date. I understand if the item was used or had tags and prices removed but this was not the case! After we came back in with a receipt and purchase date, he said he was doing us a “one time” favor for exchanging the exact item for a different color. I read him the return policy posted right above his register which stated I even qualified for a “store credit” but was only asking for a color swap… this guy is not about customer service. I would not recommend this store. Cute products but can buy them all online with free shipping which we will do next time. Thanks for nothing Ray!
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August 2022 by Natasa Spasic
This store is one of me favorites! I purchased a yellow Kanken hip pack a while back which I take everywhere with me while I travel! It’s perfect for me since I used to lose my money and wallet when I traveled without it. Overall, great customer service and beautiful location of the store with lots of good cafes around for snacks and coffee.
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August 2022 by Ryan OReilly
Staff was following me around like I was going to steal something. So off putting
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February 2022 by Hannah Skoonberg
I went into the store looking for a backpack that could hold my outdoor sketching stool + art supplies. The clerk was also an artist and able to recommend a perfect backpack that had a little under clasp that can hold the folded stool below the backpack. I made a better choice because I went in person than I would have if I tried to shop online. Backpack seems really straightforward and sturdy.
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January 2022 by Wai C.
Super friendly staff and their products is made of some of the best material. we were there 15 minutes before closing but that didn't stop us from getting our shopping bags full. their product gives us the cozy feel from inside and out. we will be back for more.
