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September 2023 by Jay Chavez
Really wanted to buy shoes. Wasn’t greeted and waited around circling but the associate was just chatting with friends.
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May 2022 by Amy C.
Worst Macy's. Had many things to buy, no one at service desk. Left everything at counter, went to Boudin, and because I was using Apple Pay, had to wait and again, left without purchasing.
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May 2022 by Susan K.
The store looks great! What a pleasure shopping yesterday after a long renovation and Covid. Service was terrific as well as the choice of clothing well displayed. Thank you. Susan K
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May 2022 by Matthew W.
(Phone convo after taking 5 minutes to navigate through Macy's auto-help menu and getting answering machines on half the numbers). Macys: "Hello, Men's polos." Me on phone: "Hi, do you know if there's any tailor available today to tailor a Macys suit?" Macys: "I'm sorry, I don't know. This isn't the Men's suits department." Me: "Yes, I know, but I've called on three different days this week, as well as twice today, and nobody picked up. Can you transfer me directly to the Men's department anyway?" Macys: (Pauses and asks coworker for help) "No sir, we don't do transfers." Me: "Okay, can you please tell me how I can get my suit tailored by Macys?" Macys: "You'd need to go in to Macys and ask them." Me: "The last time I've driven there in person, nobody was available. I don't want to drive half an hour to downtown and find/pay for parking, only to discover that there's nobody available to help me. What do you suggest I do?" Macys: "You should call them." Me: "Yes, again, I've called an egregious amount of times and nobody's answered. That's why I'm asking for you to help me." Macys: "Ah, then you should come in yourself to ask them." Me: ... (pulling hair out) "Yes, and again, I don't want to come in only to waste my time if there's nobody available to tailor my suit." Macys: "Well then you should call them first." Me: (thinking of anything good in life for the love of god) "Can you please just transfer me?" Macys: "Okay sir, one moment ..." (hangs up) Me: (inaudible screeching) Yes, the store and selections themselves are nice (I should know; I've been there more than a few pointless times trying to find someone to help me). However, if you're looking for actual salespeople, I've been in ghost towns with better service. It's not worth the hassle, seriously.
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May 2022 by Angel M.
Love this macys, very big store, very clean bright luxurious looking. Gorgeous store to mention the beautiful views. Staff are nice and got lots of great products. Got an amazing shelf for my record player at home. Love this place. Great please go charge your phone and enjoy the views.
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April 2022 by £ The Count Of Monte Crypto ¥.
I went in today (4-29-2022) around 2PM to apply for a Macy's account at the behest of my bank who told me that having a line of credit with Macy's as well as them would significantly help my credit score in the long run. Entering the building I knew this was not a great idea. The first woman I spoke with told me I was denied before I even had a chance to fill out the application. After a brief back and forth I was told to speak with the second woman who entered my information. Nearly instantly I was told I was being "denied again" even though I only filled out the application once in my entire life. Not sure how I managed to get denied before applying then denied twice even though I only applied once. Overall this place is not the best place to go if you're of African decent. Online shopping is unfortunately still the best route to take as it takes profiling out of the equation. If not there are a lot of other stores who value not only your business but will treat you in a respectful manner. I write these reviews based on my experience so that others will not have to face the same obstacles that I have. But always do your own research!
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April 2022 by Miguel A.
This Macy's has almost everything since it is the large macy's that you would find in the US, but it is not the largest of all since New York Macy's is compared to this. It comes with Cheesecake Factory, Starbucks coffee, and much more to warm up since it was December of 2021, but this place was kinda of crowded.
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April 2022 by Gena G.
My five star review is for Juan in the men's department on the 6th floor! He's the best, so friendly, knows what he's talking about, and Goes above and beyond! He needs a raise for sure
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March 2022 by Joao F.
My backpack got robbed here. I left my backpack on the floor unattended for 10 minutes, which is my responsibility. Sadly, the backpack contained over $500+ in personal goods. This review is about how Macy's handle these things. There were some rude employees, but Daniel in the Polo section was very cool and asked security to look at the cameras. Security looked at the cameras but that did not help -- they said they could not see the backpack on a blind spot or something. Calling Macy's a day after to check if they had found it was a nightmare. I needed to run through a lot of menus to be able to speak with someone. The lady that answered said she was the Lost and Found section, and she was extremely rude. To add to that, after my first call, I never managed to talk to Macy's again. I tried every line, and people just hang up before talking to me -- was my cellphone added to some kind of blacklist? All in all, the experience of getting support for a stolen item was terrible. And the fact that it took 10 minutes for the backpack to disappear shows how dangerous the store is!
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February 2022 by Lauren B.
This store just wasn't clean. I wasn't able to find duplicates of things and there was no clear directions on each floor where to find sections. The kids section was in such disarray I ended up leaving without purchasing anything.
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February 2022 by Wendy A.
Wow!!! As soon as I entered to this Macy's I saw an exhibition they had of amazing Drag queen dresses...so nice. The service here was great and inside here they have two restaurants and a Starbucks.
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February 2022 by Bella J.
Compared to all the other locations of Macy's I've been to, this one is the nicest. Their selection is great, the sales ladies don't just try to sell anything to you but genuinely tries to get you a good price (not just forcing to sign you to a credit card, but more informative) and very pleasant. I found an amazing Michael Kors dress here that people just gush about and ever since then I have been finding gems at this location. There are some great boutiques across the street too, so you can get all your shopping done in one go.
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February 2022 by Nelson M.
Wooow I was there a few hours ago, the people are very very kind, very attentive in what I was looking for, thank you very much.
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January 2022 by Cedar C.
I was having gift card and stocking issues on the website so I came in to see if anyone could assist me. Terri was able to solve all of the problems I was having and helped me purchase the most beautiful dress I have ever see. She was kind, patient, and super friendly. Macy's is so lucky to have her!
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December 2021 by john c.
What a dump! After visiting Neiman Marcus, Macys SF is just such a mess to see. Selling floor is jam packed with merchandise, ho hum decor and nothing pleasing to the eyes. Yes prices are good but the whole place just screams mediocre. It is just a big Made In China shop. I got such a headache just looking at the STUFF..... with my pursing lips if you catch my drift! The Devil Wears the Prada would just say it is tragic.