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July 2024 by Jon W
I went there this morning to get a box for an unusually sized item. The lady working there was super helpful and helped me get the box to solve my problem.
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April 2024 by puck ananta
They are my savior for all our printing need.
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April 2024 by Damini Misra
Had a great experience with Sophia very sweet and helpful lady.
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November 2023 by David Spanne
Fast, curious and professional service when I ship items. Almost never have to wait. I ship items several times a year from here for my company.
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July 2023 by Wesley H.
I want to echo the numerous poor customer service reviews and also say that I don't go out of my way to write reviews this bad too often (this is the 3rd or 4th time). I've been coming to this location for years because it's next to the immigration court in downtown for quick printing. It's never quick because they don't help. I get on the computer and it often doesn't work. And often get charged a LOT for like 4-5 pages I need to print.This entire time I've been doing this stupid crap since before Covid even FedEx apparently has this feature called "print and go" that costs like $4 bucks and is easy and fast: but these a**holes wanna charge my credit card more so they never told me about it. Just learned about it the other day. WOW. What to do to warn the public what a terrible store you are. Seriously just go to another location downtown or use the machines yourself and don't ask for help. Why did no one tell me about print and go? I've been coming here forever.I think FedEx in San Francisco in general just cares about making a lot of money and not really customers. I really feel like they just think I'm annoying when I come in there and I'm like "is the printer working?" Why don't I just go to the damn library?? You guys have charged me a lot of money over the years to use your computer when the whole time I didn't even have to. Ridiculous
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June 2023 by Irene F.
Harold had no hesitation in providing his excellent service when I brought in three huge size of picture frames for shipment. He confirmed he had the boxes needed, and managed to have the frames carefully packed. It was a job far more challenging than you could imagine. Harold did it all by himself, from carrying, measuring, packing, bubble wrapping, and making shipment. I feel bad when I saw him sweating and exhausted from the hard work, but still managed to give his kind and patient smile to me. It was amazing how much effort Harold have been given. He gave me a good estimated time he needs, so that I could plan ahead. Harold is amazing. Employee of the year.
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May 2023 by Matt W.
I've used this Center for Business and Personal projects. We worked with Paul on a pretty expensive and complicated order. Paul was gracious, patient and helpful. The order had to be completed yesterday like all orders typically are. The result was a happy boss which is priceless. I've also placed simple personal orders online. Paul was just as thorough and professional for a $5.00 order.If you work in downtown and need something created, copied or printed, go see Paul and his crew. They are the best
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January 2023 by Lyd Kui (LK)
the staff here was super friendly and helpful!
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July 2022 by Lydia C
the staff here was super friendly and helpful!
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July 2022 by Deb Leal
I lost my survey slip, so coming on here to say that Paul rules. So helpful with getting great looking prints, and will absolutely be a repeat customer! Everyone was really cool during pick up as well, I highly recommend.
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May 2022 by Eric Kerchberger
I was helped by Paul and Eli at store number 0586 at 369 Pine Street, San Francisco, California, 94104. Both Paul and Eli helped me get to scientific posters printed on short notice, after another store had a print server failure. Both Paul and Eli were responsive, helpful, and kind through what was a very stressful morning for me. I couldn't be more thankful for their help!
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April 2022 by Daniel Nikov
Eli and Jiayi were extremely helpful and went well above and beyond my expectations to get a large item packed and shipped on very little notice before last pickup. Hands down the best experience I've had at a FedEx location, and it's not even close. If I was from SF, I would not go to another location period. Thanks so much!
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April 2022 by bv 74353
I found out the hard way that their hours of operation are not at all what is shown on their Google maps listing.This location closes at 6 PM every day, not 8 PM.
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August 2020 by Sade
I am so thankful for Harold and Jolein for the service they provided. I got what I needed with extreme efficiency and thoughtfulness. They exceeded my expectations, they both brightened up my day!
Thank you Harold and Jolein!
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August 2020 by Sam
I’ve had two fantastic experiences at this location in the last week - don’t know why the other reviews are negative. Each time I was in and out quickly and the associates had my items rung up and ready to pack & ship in no time!
Harold was friendly and had me set in moments! Always appreciate not waiting around when it’s not needed - a huge contrast to my experiences with UPS!
