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June 2024 by Jenny Summers
I was in a huge bind with a rush online order that needed to be pushed through quickly and these folks really came through for me! Really appreciated this and their awesome communication.
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April 2024 by victoria
The customer service, without fail, is always terrible. It’s like pulling teeth when you ask for basic assistance. It seems as if they’re being forced to talk to the customer. I gave one star for their consistency in giving horrible customer service
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October 2023 by Guillaume Vasseur
Staff not willing to help
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October 2023 by Pamuk
Super unfriendly could not help me to print something out. Didn’t even thought it’s necessary to step away from the counter to support
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June 2023 by Aaron Li
Really wonderful print service. The staff was friendly and the online system was easy to use
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June 2023 by Rob VanAlkemade
Lena became my company’s personal printing press this week, with so much affirmative energy and grace. She brings her utmost professionalism and genuine heart to her work. She made us look better as a company and made me feel better about humanity in general. FedEx, recognize and promote.
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August 2022 by Travelbug
Love this place- so convenient if you are working downtown. their staffs on-site like Oleah are super nice. Super helpful. Oh, their lamination is great! Next is I want to check out their canvas print and photos tile which look great.
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August 2022 by Will Ashley
It’s an absolute joke you can’t keep your Apple Pay system up. Literally nobody carries a wallet anymore. You pathetic obsolete trash need to go out of business
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August 2022 by William A.
Their Apple Pay system is constantly down which makes them complete useless. This pathetic company is run by boomers who think people still carry wallets.
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April 2022 by Jun F.
Love this place- so convenient if you are working downtown. their staffs on-site like Oleah are super nice. Super helpful. Oh, their lamination is great! Next is I want to check out their canvas print and photos tile which look great.
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September 2021 by David
Incredible customer service provided by the lady staff member Ol. It was my first time sending a document abroad and she was very patient with me as I was figuring out the entire thing. She even took the time to recommend envelopes to pay the best price. Highly recommend this location!
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September 2021 by Jisun Park
There is a perfect woman here who handles international shipping perfectly.
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February 2021 by Sarah M.
I had two extremely heavy boxes on a cart. David was quick to provide assistance in every way, from navigating the entry to lifting the heavy boxes for weighing. He was patient, helpful, and did extra taping on the boxes. It was a great experience!
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August 2020 by _
Man, fedex customer service has really gone down hill. Other locations in the area are acceptable, but this one had the rudest staff ever. Never going back
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March 2020 by Vanna W.
Where do I even start with the issues at this location. I am used to going to fed ex and being asked if I need help and being welcomed. Not at this location. The first time I went in they were trying so hard to refer me to the website which I had already read up and down many times... I really feel every time I go in that they don't want to be bothered with helping me. Today I had some work to do for a customer and I went in to print a packing slip for my customer who had ordered a package. I was so surprised when what I printed came out as card board. Apparently the person printing before had printed out something in cardboard and hadn't changed the paper back. I asked Aleah who works there to help me and asked if I could get a paper printed out that was in normal paper and not be charged since this mistake wasn't my fault. She LIES and says no. Then says I have to print it again and be reimbursed. She then puts the paper in the printer and slams it shut. At that point I was NOT going to be disrespected especially when I'm spending my money with this company. I told her she was rude and her customer service was horrible and she turns around and says I'm on lunch. Sooo Rudely. I tell her I'm not psychic. How the HELL am I supposed to kno that(that part I didn't say.. but I realllllly wanted to)David who I'm assuming is either the manager or a employee comes out and asks the issue. I simply told him her customer service sucks. He apologized for it all and proceeded to do exactly what she had lied and said she couldn't do. The moral of the story is choose a different FedEx. The FedEx under the Hilton on Geary has realllly helpful staff.
