-
November 2023 by Jennifer Bagheri
I recently moved and was searching for a new auto repair shop. My neighbor recommended Faxon Garage, and I couldn't be happier with their service. They're friendly, organized, honest, and reasonable. I also like how easy it is to make an appt online and pay.Services: General repairs & maintenance
-
November 2023 by Jenni B.
I recently moved and was searching for a new auto repair shop. My neighbor recommended Faxon Garage, and I couldn't be happier with their service. They're friendly, organized, honest, and reasonable. I also like how easy it is to make an appt online and pay.
-
October 2023 by ana l.
I was recommended by another friend that gets work done here. Service is always good and staff pretty pleasant. So far as complicated as my car is, all the work done here has been fine. I like the convenience and work always done on time. I haven't had any issues.
-
September 2023 by Ray C.
This shop is a little bit of a drive to get here, but for me it's worth it. They have taken care of my cars from the first time I used them to mount some tires I purchased online. Their kindness and attention to detail is what keeps me coming back and referring my family and friends to use them. The pricing is reasonable, and before you think you know what service you need, let them give you an assessment of the issue because they will try their best to not over prescribe services you don't need. They have my vote for quality, value, and great customer service! Keep up the consistency.
-
September 2023 by Nino Manuel
Great service and hassle free. My repair was done through an extended warranty from the dealership. They are a CarMax service partner. I had great interaction over the phone and in person. My only gripe is that I had to retrieve my van a few blocks away from the shop.Service: Tires
-
September 2023 by Nino M.
I've gone here just once because they are a CarMax repair partner. My repair was part of an extended warranty I purchased through CarMax. I had faulty tire sensors. It was found by another mechanic. Faxon Garage stated that the three were working and one was not. They replaced the one that wasn't working and I haven't seen the TPS warning light come on since. They were courteous, professional, and no hassle. My only complaint, which is not a big deal, was that I had to get my van a few blocks away from the shop that was parked on the street.
-
September 2023 by Mar Campos
We took our 2013 Highlander to Faxon based on a friend's recommendation. We couldn't be happier with the service! They repaired a leak with our air conditioning which was 2x cheaper than what was quoted to us at the dealership and our regular mechanic. They were courteous, on-time and was forthcoming in their assessment. I would definitely trust my car with them again.
-
August 2023 by Terra Purvis
I went to two shops before this one because I had sinking brakes that were coming and going. Both of the other shops said they couldn’t find anything wrong, and it wouldn’t be possible to identify the problem if it wasn’t sinking the day I brought it in. 3rd times a charm with faxon, they were quick, found the problem first try (even tho my brakes weren’t sinking when the day I brought it in) affordable, and kind. They got the job done swiftly and I could not be more satisfied with them. My brakes feel so much better - New to SF and this will be my new trusted mechanic !
-
July 2023 by Noreen F.
Been coming here on and off for years. I've had tires put on and oil changes and maintenance. I feel they are honest and their prices are way better than the car dealers. They will even send texts to remind you when to change your oil which is nice. Once I had a nail stuck in my tire and I had brought my car in for another issue but they took it out for me.
-
July 2023 by Rahul Arora
Good work, reasonable prices, but they left a scratch on my door handle.I went to get a full synthetic oil change on my 2016 BMW 340i. Last second, I asked for a brake fluid flush as well, and luckily they were able to accommodate me. I was asked to pick up the car very late ~15 minutes before closing, but I think that's reasonable due to my last-second request for an additional service.Unfortunately, the technician who had grabbed my car in the morning had opened my door into the wooden utility pole next to the parking. Luckily I don't drive a show car, but I would have been very unhappy if I had been driving a brand new vehicle and this had happened. Someone did clean the scratch up with some grime remover after this picture was taken and while it is still scratched, it is barely noticeable now
-
July 2023 by Rahul A.
Good work and reasonable prices, but they left a scratch on my door handle.I went to get a full synthetic oil change on my 2016 BMW 340i. Last second, I asked for a brake fluid flush as well, and luckily they were able to accommodate me. I was asked to pick up the car very late ~15 minutes before closing, but I think that's reasonable due to my last-second request for an additional service.Unfortunately, the technician who had grabbed my car in the morning had opened my door into the wooden utility pole next to the parking. Luckily I don't drive a show car, but I would have been very unhappy if I had been driving a brand new vehicle and this had happened. Someone did clean the scratch up with some grime remover after this picture was taken and while it is still scratched, it is barely noticeable now
-
July 2023 by Kajay D.
I took my Lexus sc300 in for what i thought it needed was a thermostat but came to find out that it needed a radiator, new battery valve gasket, coils and spark plugs ultimately came out to about $2600 which i paid but upon checking the receipt came to find out i was charged double for labor for the valve gaskets, coils and spark plugs. This was strike one! Less than 24 hours later after getting my car back my car started to leak which stranded me two hours away from my home which caused me to have my car TOWED back which i additionally came OUT OF POCKET for smh. So i took, my car back to Faxon to have the issue FIXED and they advised me that now it was the radiator fan clutch and the water pump which is fine but being that they just worked on the radiator why not advise it may be going out so that i could of been aware and also that the water pumps may be going out being it had to be showing signs of going out, first so why not advise that it was going out. All around this company wasted my time and provided horrible customer service! IF YOUR LOOKING FOR HORRIBLE CUSTOMER SERVICE, GETTING OVERCHARGED AND HAVING YOUR VEHICLE NOT FIXXED PROPERLY PLUS HAVING TO BRING IT BACK OVER AND OVER THIS IS YOUR PLACE! TRUST ME JUST READ THE REST OF THE REVIEWS!
-
June 2023 by Andrea Kato
This place has been great for my partner and for me. I have a Prius and he has a Mini Cooper. We both have had repairs done at this shop and their customer service, speed, and prices are excellent! They are such good communicators (always call back, call you regularly to give you updates, etc.) and they are friendly and easy to talk to.I had my catalytic converter stolen out of my car and it took 6 months to get the new converter so they could replace it. They kindly answered all of my questions and were able to keep my car for me while we were waiting for the part to come in. I know that's not something they can always do, but it was really nice that I didn't have to think about parking in my neighborhood and moving my car constantly, especially when it wasn't functioning properly. Getting my CC stolen was emotionally horrible and so costly because I had to rent a car for half a year, but they really helped ease my stress in the situation.I would go back to them or recommend them in a heartbeat! Thanks, Faxon!
-
June 2023 by Michele Rutherford
Don't know why it took me so long to start using this garage. Their service has been great. They looked for used parts to save me money. Their communication has been great, very clear and good explanation of what is going wrong. Fingers crossed that all the many things wrong with my car have been addressed.
-
June 2023 by Pierre Urbain
Always have a great experience at Faxon Garage. Honest people there. I had a bad sensation with the brakes in my car, I asked them to get a look, they did it in no time, and confirmed that everything was fine. It ended up that my wife has adjusted the driver seat without telling me, hence the unusual feeling when using the brakes. Faxon did not charge me anything for this, even when I insisted as their work did provide a great peace of mind for me.Since then, I go back to their shop when I need it (oil change, tires replacement, etc.) and it is always perfect!I wont got anywhere else, thank you Faxon Garage!Services: Tires
