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March 2024 by Deborah Van Arsdel
Very smooth rental car experience. It was a brand new 2024 car, very nice, and clean, but cost me inconvenience and an extra $20 to buy a special phone charging cable because the car had NO USB charging port.
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March 2024 by Jeff Feldman
Check in B and Steve were great. Check out Kai did a great job. Overall good customer experience
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March 2024 by Souvik Dutta
Amazing pickup and return experience.
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March 2024 by Lindsay Maier
Great rental experience. Very efficient service, no issues.
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March 2024 by Franklin LaFond
Great overall experience.Quick pick up and return processes at the SFO airport location.
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March 2024 by Sharanpreet Singh
When I arrived to pickup my reservation, they could not find it. After about 10 min, they asked if I already picked it up. I had not. My reservation was given to someone else with the same last name, but the car was under my account on my license and credit card. I was frustrated and concerned, but understood that mistakes happen. I was assured this would be corrected and I would not be charged for that reservation, nor would any of my information be linked to it. I was provided a new reservation and sent on my way.A few days after my trip, I saw the charge for both my old reservation that was given to someone else and my new reservation. This meant that someone else was able to rent a car and drive it around the whole time under my information. Had anything happened to that car, IT WOULD HAVE BECOME MY PROBLEM EVEN AFTER I WAS ASSURED IT WOULD BE CORRECTED. So I called enterprise and they did an investigation. A few days later, a refund was posted to my card, but that was it. No call to apologize or recognize that this was a huge mistake that could have left me liable for a vehicle I never had. No call or anything to even let me know that the investigation was complete and they will be refunding me. Nothing... I don't think this organization can be trusted with my information again nor would I like to rent from them going forward
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March 2024 by Kim Peyton
Smooth transaction. Everything went as expected. Staff was very nice and easy to deal with.
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March 2024 by Barry Rubin
Very good customer service. Car had lots of miles on it---64,000+ or I would have given 5 stars.
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March 2024 by Andrew Forgione
These guys run a tight ship. Car was ready right away, and I was in and out in less than a minute. Return was super easy and same thing - very quick return with a really nice employee named Andrew.
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March 2024 by Rachael Peterson
I will always use enterprise for my rentals. No hidden fees is always good. Maryana was quick to greet me at the drop off center and made sure I was happy with my rental.
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March 2024 by time control
I wish they have electric car and hopefully affordable to rent.
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March 2024 by Joshua Davis
Very easy to book and checkout the vehicle. SUV was clean, drove well. Quick easy return experience too.
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March 2024 by Dustin Deener
The representatives were friendly and fantastic. My only issue was the state of the rental vehicle itself. It did not have a full tank of gas, it was not very clean, there was no windshield wiper fluid in it, there was shaking from the front axil at interstate speeds and a shaking when braking. Overall, I was not happy with the state of the vehicle. I rent through Enterprise for every rental, but I am thinking of switching due to this vehicle. The representative was very friendly and is trying to see what she can do. They even gave me a ride to pick up my vehicle. They were very apologetic on the issues.
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March 2024 by Kristen Domez
You never know what your experience will be like at car rental locations but mine and my finances experience at the SFO airport Enterprise location was great. The workers were friendly and the service was quick which was great after a long flight. Special shout out to Zack Rhodes who assisted us, his customer service was excellent.
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March 2024 by Vykintas Luciunas
Thank you for your assistance
