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October 2024 by Jojo Lee
I come to this East West Bank branch all the time. I love coming in especially Jane and her staff are extremely helpful. Banking here is painless and I will recommend to anyone who’s looking for that personal touch that you don’t usually get in banking anymore.
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August 2022 by Kristina R.
Just closed a deal with East West bank and was the worst transaction that I have ever done. Took almost 3 months to close and communication was terrible. No one was on the same page and kept getting the run around for so many different people from the company. Company for EastWest Bank was in El Monte CA
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December 2021 by Dick C.
Worst bank in Boston Ma. Can not even get a roll of quarters. Canceling my account.
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June 2021 by S T.
BARBARIC, EVIL, TOXIC BANKING PRACTICES! East West Bank closed my bank account without notice and without warning simply because I requested communications IN WRITING, which the bank declined. They demanded me to commnicate by telephone ONLY. To close bank accounts without cause constitutes closure fraud. East West Bank is the most barbaric, evil and toxic banking operation in the world, STRONGLY NOT recommend this dictator with abusive/barbaric/evil/toxic banking operations to anyone!
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December 2020 by Amanda M.
My grandmother is selling her house to buyers using East West Bank and agreed to 45day escrow because the buyers noted the bank would be slow to get loan docs... 45days and not a peep about the docs. Cant believe how slow they are.
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October 2020 by Sekou R.
Currently during a purchase mortgage with EW bank and the service has been DEPLORABLE. Was supposed to close by September 22nd and today is October 7th - still no movement. All conditions have met and still nothing. Save yourself the headache and search high and low for someone else. This is literally the worst experience I've ever had.
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August 2020 by C B.
Borrowers beware. I recently applied for a no cash out refi owner occ with a LTV of 15% and 800 fico.First they send docs for their portfolio program which was not the product I requested. I wanted a fnma 30 year fixed. I am self employed with rentals. My income was MORE than sufficient to support the payment . I would be lowering my payment form $1600 to $700 monthly. I provide more than enough information to qualify. I was actually prequalified by their rep. The underwriting is terrible they do NOT know Fannie Mae guidelines. The do NOT ask questions if they don't understand something in your file. They are They are DISCRIMINATORY towards MON-Asian clients. They sent me a denial letter based off an assumption without bothering to ask for for a letter of explanation . Had they asked they would have seen the underwriter was totally incorrect. You do NOT make decisions on a borrowers loan based income off what you think you ask questions. When I offered to correct the underwriter I was told my rate expired and I would need to reapply at the higher rate or apply for their portfolio loan. AWW their portfolio loan with the higher rate. That's what they were pushing me towards from the beginning.Why would I do that with more than sufficient income and excellent credit and a $160,000 loan on a $625,000 home. I think not. Run from this company I strongly suggest you apply to a lender with experienced fnma underwriters. I also have bank accounts with them that I will be closing Monday.
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January 2020 by ku Man
Located conveniently in the Sunset district with focus on Asian communities.
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May 2019 by Wanster L.
Great service and really helped answered my questions thoroughly. Otto Tang and his team help close out my mortgage and double checked triple checked all the details. Really glad I have a trustworthy bank to deal with my financials
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September 2018 by Wengfai C.
Have a fun and fabulous shopping at The SM Store! Enjoy 0% interest for up to 6-months installment with a minimum Php5,000 single-receipt purchase using your EastWest credit card. Promo runs until December 31, 2018. Terms and conditions apply. Visit www.ewbanker.com for more details. Per DTI-FTEB Permit No. 16771, Series of 2018.
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April 2018 by Tai L.
The customer service for the general number (HQ I presume?) is pretty useless. They make it such a hassle to take out your own money I suspect they are running out of money. I asked them to raise my ATM card's daily withdrawal limit from $300 a day to $1000. First they tell me they can't do that because it is an ATM card. Which is BS because I have like 5 bank accounts and they all let me withdraw $1000 a day. When I called them out on their BS they said they can raise my limit to for today, and I told them "No, it is 8pm in NY. I need it for at least two days so I can go to the bank tomorrow". They said ok we will give you two days. I went to the ATM today. Guess what? That limit was not raised. Now I have to wait til Monday to withdraw again. WTF? Their customer service is useless and incompetent.
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September 2017 by Ed Y.
I be East West Bank customer for more than 20 years. This is the brankch that I come to. I know every one at this branch . Christina and Fay has been giving me very good personal service. But unfortunally when I went to their San Mateo branch the service is very bad .!!!!
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March 2013 by Amy Wu
this is my family bank. I like it here very welcoming :]
