-
April 2024 by tim y.
Typically bring my own bags, watched and waited for the cashier to bag my groceries She pushed my groceries along with my bag - I waited and then I had to ask, do you no longer bag any longer Answer - no. What has Safeway become, discount chain? Not impressed
-
April 2024 by Nina L.
Don't come here if you want something from a locked cabinet. They will never come even if you press the button and also call their phone number. You have to then also find them in an aisle. Then they will rudely ask what you are trying to unlock in front of other customers
-
March 2024 by Todd H.
I rarely go in here anymore. As others have mentioned, a lot of transients come in here. I got threatened by one of them one time when I was about to enter the store. I usually can't find anything I'm looking for. Probably because the items keep getting stolen. I was in there today and one of the front doors wasn't working. I mentioned it to a cashier who ignored me. He didn't seem to be very happy to work there. There's an Asian cashier that works here who appears to be hearing impaired who has been rude to me in the past. I try to ignore him when I'm there, but that doesn't always work. I'd complain about all this to the store manager but he never seems to be available. There's also the customer service buttons you have to press in order to get items that are locked away. Press one and expect to wait up to ten minutes or more. And that's only if they work properly. One time I was there, I pressed one and heard a voice over the store speaker ask me not to bother the deli workers! Which was odd since the button I pushed was several aisles away from the deli counter. I pressed it again to make sure I correctly heard what was being said and once again heard "Don't bother the deli workers." Okayyy. No one answers the phone here. No wonder that cashier was in a bad mood, I'd be too if I was forced to work here. This store is a train wreck.
-
February 2024 by Sam R.
I only go to this Safeway because it is close to my work, otherwise I wouldn't go here. The Halloween and Christmas clearance is ridiculously high priced. I went to the deli today to get a sandwich during lunch and nobody was working the sandwich section.....AT LUNCH!!! This isn't the first time it's happened. Tons of people working in the back and on the hot food/sushi/salads but nobody to make the sandwiches. Or there will be a long line and one person making sandwiches DURING LUNCH!! I bought a premade Boar's Head sandwich that was packed today. I got back to work and the bread roll was SO stale!!! The bread just crumbled apart. The lettuce was SO wilted!! They make make and pack the sandwiches on a current date but they must use the stale bread and produce past its prime. Also, the cake slices in the bakery are so ridiculous!! Barely any frosting on them and they are cutting the squares smaller but they are charging more money. Nobody is buying those cake slices anymore. So dumb!
-
February 2024 by Viviana Corella
Went Feb 7th, 2024 and it's out of service.
-
November 2023 by Carlos Zamora
Easy to pay for your registration
-
November 2023 by costa p.
one of the worst customer service experiences I had at the hot counter. Firstly, you need more staff people to accommodate the lunch crowd and not just one person behind the counter moving as slow as molasses. When I asked for help to be checked out as I was on my lunch period. the new person behind the counter told me that I had to wait. I had by this time waiting in line for close to 25 minutes, almost half my lunch hour for 2 pieces of chicken and some jojo's Poor, poor service.
-
October 2023 by shige yagi
It is very convenient because it is open late and weekends too. It will print your auto registration on thicker thermal paper with your sticker on it.Be careful not to overheat your paper or it may get damaged or blackened.It only takes debit or credit card for payment and card processing fee of 1.75%will be added to your registration fee.If you have newer expenses car to renew, that fee will be a bit larger. To avoid that it will be better to go to DMV or AAA office and use check to pay for the fee.Overall, it's easy and convenient for renewal process. Besides auto renewal, you can renew your driver's license as well.
-
September 2023 by Paul R.
Slow.very poor service.avoid if possible.safeway has huge line at customer service as they overcharge on sale items.ripoff.
-
August 2023 by Juan H.
Hidden gem. Nice layout, clean and great choices in various food types. Security is where you can see them and this store has a Starbucks inside!
-
August 2023 by Lucy Krakow
Life saver.
-
July 2023 by Frank F.
So let me start by saying it's customer service at the deli I am writing about. It's the updated Safeway look. So it's a clean store. It's hard to find anything like note books or sticky notes do to a different floor layout then my local Safeway. Back to my issue. I went in to order hot food. A long wait to get any assistance. Once I ordered I had to pay at the deli register. So I am waiting in line for over 20 minutes to pay and get my food. When I get to the register to pay my food is gone and I am brushed aside to help someone else. I ask the person that helped me with my food Order what happened with my food she said I don't know. Just as I was asking another customer came back and said he ordered potatoes wedges and got something else. Poor communication with the employees not a place to go at lunch time without an hour to waste. This is a management issue better training and more employees to handle a lunch order. A system to track orders, better communicate and more speed to keep things moving
-
July 2023 by Mike A.
So I've been looking for one thing they supposedly sell here for awhile. They were supposed to have had it awhile back but no, of course, just because it says they have it online doesn't mean they do. So I call up to see if they actually do. And it's something like this: [goes through the menu to pick the appropriate department] [put on hold for a long time] [phone rings off the hook for a long time and nobody ever picks up then I get thrown back to the menu] So this time I try going through customer service. Hi, the other people just aren't picking up so I'm trying this. Oh, ok, I'll point you toward somebody who can do something! Hmmm. Did I just get transferred back to the same people that refused to pick up before? [put on hold for a long time] [phone rings off the hook yet again and then just hangs up on me] Why do you even have a phone number if it doesn't do anything? And why was I on hold for an extended period in the first place if nobody was anywhere near the phone when I was taken off of hold? If the plan was to not give any sort of service at all why was I put on hold for several minutes before having my call ignored?
-
June 2023 by Ruth L.
On June 17th at approximately 10:55 am it was a Saturday as I approached the entrance I was abruptly stopped and told I cannot enter this building?? I asked twice what are you talking about- I was also asked to take my MASK down!! I was being Racially Profiled - and the Guard (GARDA) was quite WRONG! I have shopped in San Francisco for over 50 years and have never been mistreated like this. Not sure who gave the order to STOP me but it was so so Wrong. BEWARE customers of COLOR you will be wrongfully profiled in that store location - I was informed by the Store Manager that he could do nothing cause it wasn't his employee - What?? What's really going on?? NO-- customer service at all. I hope this incident doesn't happen to anyone else - no one deserves to be mistreated like this. Oh- thanks to the StarBucks Crew - they Kindly listened to my mistreatment so very KIND - Go STARBUCKS- they brought my blood pressure down - Thanks. They need to have Clarity of the cameras - no one needs to be incorrectly profiled. Please note-- All Black Women do not LOOK ALIKE!!
-
June 2023 by Mary M.
I went to Safeway in foster city California bought steak from there knot once but two time the steak I took it home and cooked it was so happy then I ate it it was the most gross meat I ever ate Safeway has gone down hill I would never recommend anyone to shop at that crappy store I will shop elsewhere.beware of the meat department gross even their chicken.