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November 2023 by bob f
Been dealing with cyclegear in a few different cities for well over 25 years. Was off a bike for the better part of 10 recently and went back into the San Francisco store on my 23 R1 totally out of touch with current tech. Employees were more than attentive, helpful and knowledgeable. Hooked me up with the best options and prices..as they did 15 years ago when I showed up on my then new SXV from Aprillia. 10/10 recommend.
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November 2023 by Sohail Suleman
Bought a battery for my Ducati on Sunday morning and was told it would have to be activated and charged and might be ready in the afternoon. Called in the afternoon and was told it wouldn’t be ready until the morning which seemed reasonable. Show up the next morning and the battery was still being loaded with acid and hadn’t been charged nor was any note left for the next day’s staff so the clerk was a bit puzzled. As I was standing outside the stock room waiting for my battery a very rude gentleman working there went off on me for blocking a delivery guy even though I had already moved off to the side. Then got a lecture from same gentleman about me being rude on a Monday morning then scoffed when asked if the battery was charged and then laughed about how it probably wont’t work. I ended up bringing the battery home and charging it myself after having a different, much friendlier clerk, clean off acid residue from the bottom of the battery and sending me on my way.
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November 2023 by Conrad Haynes
Wow this place is great! The selection is incredible and the employees are super knowledgeable. I recently got my M1 and was a little overwhelmed by all the gear options, but Jordan was able to get me in and out with a great helmet and gloves. Would definitely come back.
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November 2023 by Mark M.
Just a quick thank you to Chris and Joel in the SF store for their friendly, patient, knowledgable customer service. I really appreciate your help today.
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November 2023 by Emerson Palma
the best motorcycle parts, helmets and accessories store in the city! Marvin helped me find a helmet that was perfect for me, helped me look for other accessories and was very professional and friendly. I will definitely buy more things in the future!
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November 2023 by Daniel Fulcher
Staff was extremely knowledgeable and patient as me and my partner tried on almost anything and everything in the store. Chris helped set me up as a new rider with my gear to keep me safe as I start to get on the road. Thanks for taking the time and going the extra mile to accommodate both of us.
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October 2023 by Miguel L.
I been a customer of cycle gear and revzilla since I can remember and I never had an issue I bought the most expensive motorcycle lock I could find, it was the abus 8008, today I removed the lock from the motorcycle and it was beeping non stop for no reason, I had to remove the battery, I called cycle gear and I was told that cycle gear has a 90 day return policy and that is fine but since I am paying full price for a product I expect someone to guarantee what they sell when is not the buyers fault and cycle gear is not the oneI wrote a review about the lock and I can find it, I guess only good reviews are allowed-Responsé to the message I received, I don't know how to respond so I'll do it here Hello before I posted this message I called cycle gear and they didn't seem to care so I am not going to bother sending emails but thanks
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October 2023 by Christopher K.
As a new rider, I stopped into this location to select gear to practice safe riding. I was assisted by Chris and Kaden who provided valuable information. They were extremely patient as I was indecisively picking out each piece of gear. I ended up walking out with more items that I originally intended to purchase, but I'm confident that the recommended gear will keep me safe as I gain experience on a motorcycle.
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September 2023 by M. Scott Dingwell
The guy at the desk helped me find the two products I needed really quickly. And I HATE getting help from people in stores. He made it easy. Super friendly but not overbearing or an act.
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September 2023 by Lucas “Fezco” Stickney
Just signed up for my MSF course and was purchasing my first helmet and gloves. The workers were extremely welcoming and after explaining that this was my first helmet they walked me through different things to look for when buying gear and helped me pick out a helmet for the type of riding I plan on doing. Couldn't recommend more, amazing store and employees.
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September 2023 by Mehrzad M
These guys are awesome!Very knowledgeable and helpful every time I come in, and they NEVER try and push or pressure you to buy anything.I'm a beginner on bikes and they always answer all my questions, no matter how basic and dumb they might sound with total and absolute respect.There's a dude named Caleb, who is the definition of an interactive encyclopedia on everything motorcycle related, and is just cool AF to talk to about gear and riding.I love these guys and would rather support local business where I can talk to someone and see the gear, rather than buy online to save some chump change and spend all my time mailing stuff back and forth bc it didn't measure up to the perfectly filtered pics they post.
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September 2023 by Isaiah M W.
Came in today for a return and armed with a ton of questions. Drew was working alone, and was somehow able to answer the phones, work the register, handle sales and merchandise on the floor, all while answering my questions and completing an exchange for me. Superb customer service and work ethic with this guy, I'm rarely impressed these days. Thanks again Drew!
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September 2023 by ron cantrell
The people working here are awesome! They listen well and offer great recommendations. I trust these people to give me good honest advice. But I never feel pressured to buy anything. Coming to Cycle Gear is ALWAYS an uplifting experience
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September 2023 by Tommy Robinson
I came in to the store last week and had an awesome experience working with Caleb. I am brand new to riding and he helped my find the perfect helmet and gear for me. Caleb an the team also answered all my novice questions without hesitation. I will obsoletely be back and am stoked to have such cool people to help with my new 2 wheeled endeavor!!
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August 2023 by Paul Liszewski
Had the best experience buying a new helmet and goggles for my son. He's a new off road e bike rider so help was definitely needed for our purchase. The staff were so friendly, incredibly knowledgeable and gave great advice. We are fans of the store for life and will make it our go to partner for all things parts, gear and apparel.
