-
August 2024 by Mariclare D Ballard
Ginger Forslund is the key insurance point person for me. She has allayed any anxiety and explained things so well.
Mariclare Ballard
-
August 2024 by Andrew Kravetsky
Baffled this place has such a high rating. I used them for 2 years over which they made mistakes I have never experienced with any other insurance broker I have used. They made incorrect changes to my policy on 2 different occasions one of which caused me to be without insurance for 2 months. Their customer service was abysmal, never seemed to understand the issue or take responsibility, non responsive, and honestly just rude. I am so thankful I don't need to use this office anymore. Whenever I called State Farm corporate they were extremely helpful, this office specifically is just terrible. I cannot express how much I dislike this office, I had to waste nearly 6 hours over 3 phone calls because of errors this office made. Anyway good riddance, hopefully someone more competent takes over so this office can run properly.
-
May 2024 by Charlie Gallagher
This office was exceptional in customer service and my claim process was seamless. Highly recommend.
-
March 2024 by Roger Hinds
Great knowledge of their products. Always available and helpful. Roger Hinds
-
October 2023 by Zoe Bell
Great customer service - Ginger was wonderful to work with!
-
October 2023 by E Carmen Torres
After decades with an alternative automobile insurance agency, I decided to visit the agents at the local State Farm office.Kelsey Lee was warm and helpful. She gave me excellent customer service. We compared the proposed policy with the current policy "apples to apples". The savings and payment method exceeded my expectations. This experience was a pleasure, and I am delighted to be a new State Farm client with my neighbor.
-
September 2023 by Ronald Lee D.D.S
Have been using Curtis for all my insurance needs for many decades now. I don't usually leave many reviews, but I feel it is time that I give him and his team at State Farm the recognition that they well deserve. Always service with a big smile is how I would describe their quick and efficient care they have provided me over the years. A special thank you for team member Ginger who has been taking care my car insurance needs since I started driving. Curtis and his team is what I consider a good neighborhood place of business that are all too rare in today's world. Thank you Curtis and team!
-
September 2023 by vRavi
Been with State Farm and Curtis' office since 2016 and my experience has been nothing but positive. The office staff is very responsive, friendly and you don't have to beat around the bush if you need your questions answered or get things done. Recommend them to anyone looking for their next insurance agent.
-
September 2023 by Marwan Mani
This office is great! Every single agent I spoke to over the 10y i been with them was so helpful. And always on top of my requests!Recommend statefarm's and Curtis Lee's office!Thanks Stanley, Ginger and Kelsey??
-
September 2023 by Calvin Wu
The crew really makes you feel at home!
-
September 2023 by Grant Smith
Everyone here is very easy to work with. Incredibly diligent and efficient. Highly recommend.
-
September 2023 by Johnny Ducksworth
They were pleasant to speak with and very helpful
-
August 2023 by l g
Curtis Lee's office provided the best customer service. Ian was extremely helpful, competent, courteous and personable.
-
June 2023 by Shirley Rexrode
Not only is Curtis Lee a consummate professional, he is incredibly caring, responsive, reliable, friendly, and supportive. We have been working with Curtis for decades and he has always provided us with excellent advice especially when we are in a difficult situation. This permeates to the excellent crew (i.e. Stanley, Paul, and Ginger) that work at his office and have been with him for many years. Thank you, Curtis and team, for keeping us covered.
-
May 2023 by Amy Lazarus
I don't usually leave reviews but these folks deserve 18 stars! Stanley and the whole team at Curtis Lee provide the best customer service. I can call or email and always get a helpful and quick response that makes my life easier and informs timely decisions. Stanley is a strong communicator, knowledgeable about insurance options, and always advises me well. Other insurance companies may provide slightly better quotes but the ease and accuracy of working with State Farm can't be beat. I discovered this office when I first moved to San Francisco and literally walked into their storefront. I'm so glad I'm still with them seven years later.
