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January 2024 by Tony W.
Avoid xfinity at all costs. Signed contract but monthly bill keep going up. Each month I have to called or text xfinity about my bill.
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January 2024 by Can M.
I went in the store yesterday to pay my bill..and I was having trouble with the machine the guy that I asked for help Justino was a complete ass and a square he was very rude and had the nerve to tell me to shut my mouth when I asked him how to work the machine..he's lucky he didn't get his ass kick....this guy Justino is a loser and should get fired...I called to talk to a manager and he answered and lied and said he was the manager... Xfinity do the right thing and fire that guy Justino is this the type of guy that you want to represent your company fire Justino period....
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November 2023 by Sean J.
Not only were they an hour before hours online but calling any location takes you to a 800 number which is only a machine or AI. In moving to a new address I called to change the location which resulted in multiple phone calls that took over 45 minutes with their xfinity assistant which isn't very helpful at all. Constantly never understood question I was asking and a pain to speak to a live person. The first representative changed my address but cancelled my current plan and started a new one which interfered with my mobile service and connection making things worst. One issue was the coax cord didn't make the move and looking online to see when they closed and to get on 2 buses to get there I was shocked to see a 8.5 x 11 paper sharing they had new store hours which instead of 7 pm they were closed at 6 pm?? Did no one inform Google to update this info? It wasn't just me but several people who came by Uber, bus or drove found out that they were no longer open until 7 pm. Back to the annoying automated system which left me more upset than the beginning. Finally when connected to live person, one told me they corrected problem and that in 45 min I would be all taken care of. That never happened so had to call again. Their poor staff and the prompt they go off of is soooo long and drawn out repeating my name or thanking me for length of service was so frustrating because a 45 min call minus all that butt kissing script would probably be 10 min. Saving us all time to do something really productive. I finally went in store because I was fed up with robots and the store staff was attentive and very helpful, good customer service cannot be dependent on AI answering machine's. After about a week got all the issues resolved and hopefully I don't have to go through all this again because I lost so much time I can't get back. I forgot to mention when I turned in cancelled equipment when I got the new equipment. They were busy and when I handed it to the employee he said he could scan it and return it and I asked him to cancel the appointment they insisted on giving to ensure proper set up (plugging it in) was done, he never cancelled it and wasted this gentlemen's job. How exhausting and a waste of peoples time.
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November 2023 by Ella P.
If I could give them negative stars I would. Yes it is really as bad the reviews say. I went to return a modem and got my internet shutoff as a result. Had to spend 2 hours with xfinity support online to undo the mistakes of the people who serviced me. They also had to ensure my refund was processed and that I wasn't getting charged for the modem I returned. What a waste of my time. 120% hot garbage service
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November 2023 by Bryant L.
This review is for one of the retail sales professional named Zwe (also known as "Z"). I can't say enough good things about my guy Z. He went above and beyond to help me during my appointment to change my service. He answered all my questions completely and double checked if I had any other concerns before leaving the store. Straightforward, honest, and genuine. Z is a problem solver and will dedicate his time to resolve your issues. He understands the business and has a vast amount of knowledge about products, services, and troubleshooting. If you're coming into the store and you're looking for solutions and not for someone trying to sell you something, Z is the real deal. Thank you again for taking care of me and my fam and making sure all our needs were met!
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November 2023 by Joy B.
Comcast customer service is abysmal. You cannot speak directly with customer service reps in the United States. A technician was in my area on 11/6/2023 to perform "routine maintenance ". My service was working well until them. When the service went down, I was told by the automated system that my service would be back up by 4:20 pm on 11/6 After speaking with a customer service representative in the Philippines who said his name is Ravi, I was told tha a tech would be out on 11/7 between 5 and 7 pm. Then I received an appointment for a tech to come out on 11/9 between 8 am and 10 am. What is supposed to happen between now and then? I have important matters to attend to that require internet service. What happened to decent customer service?
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November 2023 by Ryan Hayden
Tired of being directed to India where they can never help me, they are still charging me for my bandwidth usage a month after upgrading to unlimited. Then tell me a loose wire is the problem, and I need a technician to come out at $100/hr to fix the problem. The person in India is telling me that my loose wire at my house is why the bandwidth on their end is still being counted. Makes so much sense, morons.
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October 2023 by Gene D.
As advertised - this place sucks as does the company. They are doing a big favor by speaking to you. Save yourself time and nerves and look elsewhere.
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September 2023 by Amy V.
Great customer service, fast service. Have been in this store 2x and each time it's quick and easy. Customers service is super nice and professional. The company does try to sell you packages. You just have to be firm in your no if you don't want something added/certain plans. Free of charge they sent someone over to connect the internet cord to the modem to be compatible with their service initially. The app is easy to use and check your internet connection.
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June 2023 by Andrea W.
Today, I entered the Xfinity store enraged after being unexplainably disconnected from my service after 30 years of uninterrupted Comcast/Xfinity connection. Admittedly it was a struggle for me to stay calm after 4 hours on the chat with Xfinity last evening trying to get my service restored--no Wi-Fi no TV no email. My faith in customer service has been restored after the store manager Mac spent 20 minutes with me. He did everything right. He was open to hearing my story. He acknowledged the frustration I was feeling. He immediately, unlike the chat service reps, identified what had happened. He took full accountability for the mistakes that had been made. He worked to restore my service, make adjustments that better suited my circumstances. Adjust my bill accordingly. Apologized humbly for the inconvenience. Showed empathy and it was delightfully disarming. Last night I informed the 4th escalation agent over text that if this couldn't be resolved I was cutting the cord for an industry that I once lobbied for. Today I walked out of the store thinking this young man is going far. Mac Bautista is an outstanding hire. He has a very bright future. He is calm, cool under crisis. He was unflappable during the exchange. He managed the situation with grace and like a detective BOSS investigating that matter. If I had a job opening in the biotech space I would steal him away. Well done Max. Thank you for making things better. You are a credit to Xfinity and I hope they see your value--if not, keep going and keep this review in your file.
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June 2023 by Clara L.
I made an appointment online at 6:30 and checked yelp hours (11-7) only see a piece of paper taped to the window saying 'new store hours 10-6'. Total waste of my time and on Xfinity for even allowing me to make an the appointment at all.
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April 2023 by Tanya Thompson
I really wanted to give a 0 rating. When I had comcast every month my bill would get higher and higher and every month when I complained they say sign a contract for the amount and still it gets higher and higher. I couldn't take it anymore. Now I got the internet with them awful. I'm in a free program to get free internet and I have the high speed internet and I still have problems with that, just on going. Now I'm trying to look for another cable company.
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February 2023 by Ryan B.
Absolutely terrible customer service experience. I have never seen a modern company have such ridiculous customer support infrastructure.
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December 2022 by Chris A.
Horrible company! Extortionists!! I have 2 accounts for 2 different homes and have to wait a couple more months before shit-canning them forever but cant wait until I walk their equipment into a local store and end this nightmare. I pay nearly $200 per month for each account and have no land lines and don't get any special channels. I always called in my payment but now that is no longer an option and they keep texting me saying that will cut me off soon if I dont pay. They dont seem to have the ability to separate the accounts when I pay online since I have paid one of the accounts twice now and have to spend an hour calling in to speak to someone which they make nearly impossible through their automated system. On top of that, the bill goes up every month and always will. When I finally did get someone on the phone, they were in another country. Dont want to pay Americans to do this huh???!!! All the more reason to cancel this situation. They are very shady, charging you for things you dont want or need and then over charging for basic things that should just be in the basic package. I would love to see them fail but it probably wont happen. All I can do is try to warn you and get the hell off when I can. Stay away from this crap show of a corporation, they will steal from you and then send you threatening texts and cut you off even though you are trying to pay them. BTW.....Im on with their "customer service" now and its been nearly 30 minutes and she still hasn't figured out how to help me. A very nice lady and is trying so I dont blame her, Im sure she is very under paid by these sleaze balls. Run, run away as fast as you can from Xfinity, Comcast and whatever the hell else they call themselves. F-this! Have a nice day! :o)
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October 2022 by David P.
I never like dealing with staff or going to Xfinity store the sales reps are all rude and all they try to do is rip you off but do the only game in my area. I try to get sonic but do not have that service so they know they have a monopoly and they could screw the customers. Way too expensive
