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November 2021 by Caitlyn Roan
Tristan was exceptional! He was extremely knowledgable and thorough with my car. I trusted him very much! Claremont Services is your spot! 10/10 would recommend!
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October 2021 by Carter P.
I took my moms aging car in for smog and oil change and I was impressed with the over and above service and kindhearted attitude of Tristan who helped me. Five stars for fast turnaround, honest and thorough assessments, great customer service.
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June 2018 by Sam T.
Do they even want any business? I went there during their listed working hours on a Saturday and it was already closed. I figured it was a slow day, so maybe they closed early. No big deal. I went again on Monday morning at 8:10am for a smog check. Two mechanics onsite and no other cars to be seen. I asked them if they could do a smog check and how long it would take. I was told they wouldn't get it done until 11am at the EARLIEST. They said they only have one person who can do smog checks and he doesn't get in until 9:30-10am. ummm, are you serious? Maybe a blessing in disguise so I can go somewhere else instead of dealing with them.
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March 2018 by Erin M.
If I could give a negative star I would. My previous review should be burned. This shop literally stole from us. They said they put this $100+ part in my brothers car. But they didn't . His car never was fixed and we paid over $500 at this shop. When my step dad took a look at the work this shop did after he towed the car all the way back to San Diego he found the old part . So not only did we pay for a new part and to have it installed, we got nothing. They stole the part and just left the old one. I'm going to contact the business bureau and let them know about how shady this shop is. I am sick and tired of auto shops taking advantage of young individuals who's cars r broken. Yes lesson learn but shame on this store.
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January 2018 by Kong S.
I'm gonna have a chat with the Manager Mike on Monday when he gets back to work. This is your typical "bad" service location. Work is fine, but you're going to get quoted about 40% less than what they will actually charge. I even compared the first receipt document to show an example of every place they make a change. - Oil filter wrote down 13.95 on paper and charged $17.95 - synthetic oil 15.95 per Liter quoted 4 liters. Charged for 5 Liters. - wiper blades quoted $18-$36, but failed to mention that they charge for each one separately so that totaled $57. A quick amazon search shows each blade at ($10 and $24 respectively) so they sweetened the pot a little bit. All in all the initial quote went from verbal $140 to but ended up paying $208 with tax. On paper it was 108. So I'm gonna have a serious chat with him. I'm down to support small business but they clearly lie about pricing other. They also do judge you before offering the final price, all the other reviews noticed this.
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November 2017 by Chris S.
Brought my car in for a simple tire leak and had a terrible experience. The moment I got there I was unattended to even though there were no other customers there.. and then was told to "wait a minute" when I asked if I could get some help. When an employee finally diagnosed the leak on my front tire, he told me to kill about a half hour, which I did at the Starbucks down the street. When I came back I was rudely told by a different employee that I never told them what to do.. they then rediagnosed the problem and said it would cost me $45, would have to wait once again and it was "up to me, take it or leave it". Of course I went somewhere else more professional, cheaper, and quicker.
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October 2017 by Brian Bageant
I recently needed to have a full brake job done (they were shot) and while it cost a small fortune, which would have been true anywhere I went, these guys got the whole thing done in an afternoon. Other places, like certain chain stores who specialize in things like brakes, jerked me around about ordering parts and making appointments and said they would have to keep my vehicle for at least 1 night. I appreciated getting my 4Runner repaired and returned in a matter of hours.