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November 2023 by Mariano L.
Always uncomfortable going. Last time I was the teller spoke in Chinese with a supervisor when my transaction needed an approval.
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May 2023 by Noe U.
I come to cash check they make wait for 45 minutes to check if everything is ok after I ask for my check they cancel the check because they they say you have to wait longer today to verify the check basically is like discrimination
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April 2023 by Joseph R.
This chase branch has to probably be the worst chase branch of all branches but probably the worst bank of all. We opened a business account here and it was "stuck" because they didn't know how to put in the proper code for an "event planning " business. They made it sound like it was rocket science and they didn't understand. We asked for a ACH verification letter so our clients can pay us and they print us a sheet with our account balance. WHAT? SADLY, she was the manager. She then said she'll make a new letter, we waited 30 minutes and it still wasn't done. We got up and told her we were leaving and will close our account another time. Let a bank that understands basics handle your money, NOT THESE GUYS. If you like your money, protect it from this bank.
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April 2023 by Jennifer L. B.
Worst branch and branch manager, Eric Holguin, in banking. I went there to open a new account and to deposit a cashier's check from my attorney trust account. This was after several conversations by phone when he supposedly prepared all of the paperwork to open the account. He said I needed to come in to sign the documents and the account would be opened and I could make the deposit into the account. Once I signed the documents in,person, he then tells me I can't deposit the check. Says I have to wait until the account is "activated". Then says I Don have to come back in person to make the deposit, that I could make the deposit by mobile. He knew the amount of the check, as I showed it to him and we had discussed the deposit many times. When I was finally "activated" a week later, the balance that I was allowed to deposit was less than one tenth of the check amount. Oh yes, don't forget they hire promised that a debit card would arrive within a few days. Now I'm told he never ordered one. Just a liar and incompetent. A total waste of time.
