December 2023 by Edrian D.
Ehhhhhhh - this review is solely based on the convenience and how irritating Chase is with fees. Don't get me wrong the service here is excellent. What really grinds my gears is that this location has a vestibule, but you can't use the vestibule after hours? What is the point of having the double doors and the outside ATM's that you can't access? On top of that they close down every other location that's near by so you're forced to use an ATM at another bank that charges you a fee then Chase tacks on another fee for using an ATM that's not Chase. Sounds pretty UDAAP-y to me. Fees on fees on fees. A few days ago I went to the ATM and was declined and so I went to another bank. I called Chase and couldn't even log in because my PIN wasn't working. So I went into this location and they said nothing was wrong with my PIN. Then why are you holding my money bro? SHOW ME THE MONAAAAAY! Anyhow, the teller helped me reset my PIN, but still you literally have to move a mountain or pay a fee and sacrifice the blood of a virgin just to get your money. This is wild.
