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July 2024 by Petr Gazarov
There are no tellers in this Chase branch. All cash transactions are done through the ATM which takes longer if you have a lot of bills
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June 2024 by Emmett Jacobs
Wenqin Sun was super helpful when we needed to make changes our account in ways we couldn't do it online! Just be sure to book ahead online or call before heading in, as when we were there she was the only one working.
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January 2024 by Felicia N.
I've been a Chase customer for nine years and spend around $75,000 every year on my credit cards. Ever since they changed their system requirements, I've been locked out of my account. I tried to call for help but the rep hung up on me instead of transferring me to someone who COULD help. I guess I'll be switching my accounts to AMEX. It's a hassle, but this lack of customer support is intolerable.
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March 2023 by Edwin
Great!
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February 2023 by Carmen H.
Bad service! Awful experience! Had a private client appointment with the assistant vice president, Wenqin Sun. She said "Sit! " in Mandarin (zuò!) the second when I step into her office, with NO EYE CONTACT and NO GREETINGS. She DID NOT even introduce herself at all and start asking for my ID card and Social Security number. I am guessing that she assumed I am fluent in Mandarin by looking at my Chinese spellings first and last name, but whats funny is that I don't even speak Mandarin, I speak only English and Cantonese. She was speaking in Mandarin to me the whole time. We found out that she wasn't able to help me out with my situation 5 mins later, so I asked if there may be any alternative ways to fix this issue, but she said NO firmly. And refused to communicate, still having no eye contact when I was trying to ask her questions and all she was doing is she held up a form, pointing at it acting like I am being annoying and causing her troubles. Her attitude made me felt like she is looking down at me. As an assistant vice president, I felt like she has NO CUSTOMER SERVICE. Really bad experience at a Chase Branch for the first time.
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June 2021 by Karl B.
Banker was playing with a Nintendo switch. First time in this branch. Needed a larger withdrawal and unfortunately it is a branch with no tellers. Quite disappointed.
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July 2019 by Aaron S.
I've been a member of Chase for a long time now, opened my account at this specific branch. I am always shocked at their ability to treat me like a criminal when trying to access MY OWN money.
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May 2019 by C C.
They are so kind , i ask them do they have a sticker they said no instead they gave me a toy basketball. I always go to this bank cause its close to my home and i enjoy coming here. They got coffee and lollipop:)
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January 2018 by Jenifer D.
I am a Chase Private Client and was treated even worse than a regular client. The place is always empty and the employees have bad attitudes. Even though I was the only client with four women employees available, I was reprimanded for not putting my coins in the holders by the manager even though I was helped by someone else. I refused to step into this branch again. Very unprofessional considering that it was such a simple matter of counting coins.
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June 2017 by Marie F.
When i went on vacation i put some cash in my box before i left and when i check it i lost some of it . Notice it when i came back but i did not inform the manager. Again the credit card the 500 dollars from.western union nothing was transferred to my account. Why is tbis happening . U cant do that all the time to those who work hard from dawn to midnight like me.put yourself in my situation. Rich people are getting richer poor people are getting poor because of greediness of someone who did this.
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March 2017 by Winnifred G.
I had a great experience here. Came here with my mom to open a safe deposit box as well as add my name onto her checking account. Personal banker Eric Chan was extremely patient, knowledgeable and helpful in getting us all set up as well as answering all of my questions. I felt extremely valued as a chase customer here :)
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January 2017 by Tony F.
I've been a Chase customer for a long time. Chase has been good, however, recently I opened up a Chase Sapphire Reserve card and got scammed out of $250 for travel credit. Basically what happened was, my billing cycle ends every 22nd of the month, so I called in Dec 19th to make sure I can get the credit. The rep told me yes, as long as you purchase something (travel related) before Dec 22nd 11:59 pm. So I booked a room for a hotel, and it posted on the 21st. So somehow Chase decided to close my billing cycle on the 21st so that I would lose out on that credit. I call customer service multiple times, and they sided with me. Saying yes this is wrong something must have happened. But when it comes to supervision level that reviews the case, they stated saying your billing cycles closes on a random day. It's funny because I've had this card for a few months, and it always closed on the 22nd. I understand that Chase is losing money from this card from reading articles, but these are dirty tactics. Nothing wrong with this branch, except wait time.
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December 2016 by Napoleon A.
This stupid bank Institute won't take a cash payment on my CC because I didn't have my Government ID on me smh The bank teller was talking about they are trying to prevent Money laundry lol hello I'm trying to pay my F'n CC to lower my outstanding balance I had worked up over the holidays
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July 2016 by Robert F.
The Chase is never swarmed when I come by which is perfect for me. It almost seems like this Chase branch is hidden from everyone. Yet, it is visible from the street. The parking lot is spacious which makes this location such an ideal location to come to for your banking needs. There are only 2 ATM's located inside. But, the tellers are always available. There never seems to be no more than 2 windows open at a time. So, if you are in a rush I would suggest going elsewhere. The compact parking in front of this branch can be a bit tight due to drivers who cannot park, parking over the designated lines. Be careful or just parking in one of the more spacious spots opposite the front of the bank. #$$$$$$$
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January 2012 by Alvin Wong
Brand new branch!!
