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July 2024 by Francisco Ley
Very good experience,walked in right before closing time and was quickly help by a gentleman name Benjamin Rada Diaz,and prior I was at the branch on 16th st and they was too lazy to help me and they still had 30 min left,I highly recommend chase at 25th and mission great customer service,I’ll avoid 16th and Potrero at all cost
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April 2024 by Rabia Chtaiba
I came across this gentleman man Benjamin Miguel, he was such a great help for me and my wife, he was very helpful, he has a big talent, skills of leadership, I will always seek help and assistance from Benjamin Miguel.
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February 2024 by Devin McAndrew-Greiner
Great service. I was helped by Benjamin and he was friendly, personable, and extremely helpful. You don’t see that approach to customer service anymore!
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February 2024 by Dan Waits
Tried calling ahead to see if they had capacity to help after another branch told me they were too busy and they couldn’t help but referred me here. This branch couldn’t even answer the phone. Useless bank with terrible customer service
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February 2024 by Wahab Salamah
It was the one of the best customer service experiences I had ever had.
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January 2024 by Shane Gordon
Terrible customer service. Worst chase I’ve ever been to.
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November 2023 by Jason Voisine
Bank Tellers / Indoor experience is always good. Using the outdoor ATM's generally sucks tho. These machines are ssssslllloooowwww. Slower than others I have used at other branches. And many times they will refuse bills, or be out of cash on a Saturday Night. We can't have nice things in The Mission / SF, so this will have to do. Just go inside if you can.
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August 2023 by Victor Wu
Very friendly staff, no appointment or queue
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April 2023 by Ezra B.
I just went to try and open up a Premium account at this local branch after calling ahead and scheduling a 2 pm appointment. The workers had "no record" of this appointment apparently, although the minimum wage teller at the front apparently let it slip the appointee was actually at lunch. I was invited to wait til..3. Who on earth has an HOUR of their life to give to some moron on lunch? And it's a shame because I read that account has premium offers. Gonna have to just go with an online bank..great customer service but no locations. I guess everything is a trade off in this world, but I really wish Chase would pay these guys more so they could be incentivized to WORK HARDER.
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March 2023 by Sandra G.
Omg we transfer money to Mexico City for our family..I'm not blaming this bank process.. $50 charge to transfer any amounts u want..!! That very good !! But our family's bank in Mexico City charged them $400 u s dollars. For getting the transfer money.. around $7000 pesos ...and the rate was 17 and not 18pesos rate.. totally not worth it never again transfer from ur bank..!!!! Go Ría !!!!! Major banks in Mexico scamming ??? But saw our family receipt..!!! Go to Ría better..
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January 2023 by Bill Garcia
They Don't answer the phone at the branch. Was later told by a call center I had to go to branch in person for what could've been done over the phone.
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January 2023 by Richard Fowler
ATM are broken and staff has attitude when it cone to customer service
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August 2022 by Yunni W
Friendly Teller Nice service
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August 2022 by Luis Lopez
You may believe this branch does not make transactions from my unemployment card to my regular checking account. Someone has to take responsibility for that since this has been happening since the last 5 months. Chase do something about it. Can you believe this branch does not make transactions from my unemployment card to my regular checking account. Someone has to take responsibility for that since this has been happening for the last 5 months. Chase do something about it.
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January 2022 by Yunni Wu
Friendly Teller Nice service
