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April 2024 by Ryan Esplana
This morning I went to The Castro street branch. Concerning to charges on my chase card totaling $885. Being that I am deaf it is easier for me to come in person rather then call. The Asian teller was very rude and unaccommodating to my disability. All he offered was a non TTY number to call. I later went to the San Bruno branch the teller who knew American sign language was very helpful and took care of my problem.
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February 2024 by Katherine Davey
ATMs need to have maintenance for cash deposits. Tried to cash in my Lunar New Year money and would not accept in one transaction. Had to perform action multiple times due to the reader malfunctioning. Waste of time.
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February 2024 by Jae seong Yoon
The manager and staff here were really kind and considerate of me who was not good at English
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January 2024 by Mohamed Muswara
??????I went to the bank today and asked for an Arabic translator, and my request was rejected. Therefore, I do not want my money to be in this bank, unfortunately.
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December 2023 by Mengling Stuckman
This bank has the worst service even when facing potential new customers. The bank policy of opening a new account is implicit. The staff said the bank needs address confirmation but didn’t offer any instructions on how to get the evidence. Then on the bank policy page, there is no instructions or requirements or examples on the address confirmation. Meanwhile, I don’t like the attitude of the staffs as if they don’t want to service us. Of course, this bank has no interest in supporting customers and providing information to perform necessary business. If that is the case for this bank, I see no reason to continue my business here. There are plenty of friendly banks with great service out there to choose from.
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December 2023 by Wendy Kwong
Lizette Tran, the manager at this branch cannot be trusted. She lacks integrity and you cannot believe a word that comes out of her mouth. One of the most important qualities in doing business is being impeccable with your word. Lizette failed miserably. She assured me my safe deposit box fee will be waived as long as I'm a customer at Chase. That when I receive my invoice for the safe deposit box - all I have to do is to reach out to her and she would take care of it. Now she's telling me she can no longer waive the fee. Lizette is a big reason why I closed all my accounts with Chase including my home equity line of credit, after being a loyal customer for over 50 years. Shame on you Lizette Tran!!!
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November 2023 by T. H.
Lizette Tran, the manager at this branch cannot be trusted. She lacks integrity and you cannot believe a word that comes out of her mouth. One of the most important qualities in doing business is being impeccable with your word. Lizette failed miserably. She assured me my safe deposit box fee will be waived as long as I'm a customer at Chase. That when I receive my invoice for the safe deposit box - all I have to do is to reach out to her and she would take care of it. Now she's telling me she can no longer waive the fee. Lizette is a big reason why I closed all my accounts with Chase including my home equity line of credit, after being a loyal customer for over 50 years. Shame on you Lizette!!!
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October 2023 by George F.
Still charge fees for O/D and for wires in and out. Change to Capital One or Schwab to get these services without these junk fees. Jaime Dimond earns $100's of millions annually off the backs of decent citizens.
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September 2023 by Felix Gago
Terrible service skills with the last 3 people I have dealt with..snobby types..the perception they give off is ugly...and not a good look for a financial institution.
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August 2023 by Kinisha C.
Chase will hold your payroll check even if you work for the government do not open your account at chase
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July 2023 by Forest m.
Ppl who work here are really dumb and incompetent. About 5-7yr old intelligence. One young bank teller has a bad attitude and threw my card and ID as he returned them to be under the glass divider. Very rude
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July 2023 by Shenglan Yan
Very good service attitude
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April 2023 by Joe m.
Ppl who work here are really d*** and incompetent. About 5-7yr old intelligence. One young bank teller has a bad attitude and threw my card and ID as he returned them to be under the glass divider. Very rude
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February 2023 by Bill C.
I am a Brand New Chase Customer and my employer did a branch deposit on my behalf. I understand that the requirement to place extended holds on the funds especially during these day and ages with all the fraud is necessary. The purpose for my review today is that I called this branch in particular located at 700 Market St and spoke to a representative named: Baoyi Feng who was Extremely Courteous and especially engaged with my situation. I needed the funds to be released earlier than the system would allow and Baoyi Feng provided me with information on how to go about getting the hold updated. She gave me her undivided attention and made me feel valued and important. After I completed the steps. I received a follow up call from her letting me know a few more details were needed to complete my request. Her manager is Lizette Tran and I wanted Chase to know the branch located at 700 Market is wonderful and the employees are exceptional. Thank You
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July 2022 by Misha Khalman
Special thanks to Leilani Silvio for great service!
