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January 2024 by Alex M.
Geila from this store was such a pleasure to work with. She was so kind, welcoming, and knowledgeable! I've never experienced such great customer service from Neiman Marcus, and I am so pleased by how well she treated us. We will definitely be returning because of her. Thank you Geila for making our day!
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December 2023 by Joel B.
Our lady was very patient. I appreciated that because we were there for at least an hour or more trying out scents. We even left and came back and I'm sure she didn't expect us to come back. But we did and we bought a couple of things.
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December 2023 by Joanna T.
One of last grand dame venues for designer and high end brands. The ambiance is fabulous. Great time to gather with your shopping friends informally at FreshMarket or for a serious talk (with reservations ideally) at the Rotunda Restaurant!
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December 2023 by Deke S.
It's lovely inside, but the prices just don't make sense - for the exact same clothing elsewhere. I doubt anyone who uses yelp has unlimited funds & doesn't care what things cost, but if that's you: disregard!
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November 2023 by Ron G.
I've found during the holidays that if you really need an item in my case luggage or a travel mug and find a deep discount on the neiman Marcus website. Don't order it. This website oversells and under delivers. I liken their Black Friday methods to the dollar store of high end retail. Don't advertise what you don't have. If you have no plan to ever ship it. Honestly their stock reflects their business model. It's modeled after the titanic. I only shop here once a year because that's how long it takes for my retail Alzheimer's to kick in. Now I will say this. This store is perfect if you want To promise a loved one an exceptional gift that you have no intention of ever giving. Just make sure you purchase it at a deep discount on Black Friday. Then send them the reindeer sweater from Costco.
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October 2023 by Anita O.
I am livid. My boyfriend and I originally went to Neiman Marcus over the weekend in Santa Clara and purchased a Acqua Di Parma fragrance. He realized he didn't like the fragrance as we were given a sample. He decided to return it in San Francisco because we work here; mind you the frangrance is UNOPENED! With the reciept, in the original bag. He goes to SF Neiman Marcus around 11 am and approached a older woman. She looks at him, and asks for the reciept which he provides. She asked if it was opened which he showed her it wasn't. She then proceeds to say " well it has to go on the original card". Which he says " okay". She then says well it looks ALTERED and proceeds to open it. Altered?! Anyway it's upsetting because honestly I hate to pull the race card but wtf , she's a old white lady and his a young black male. That's complete BS. I loved Neiman Marcus and I'm pissed because she treated him like he stole this! He is a huge fan of fragrances so he typically purchases it from the Union Square area but has NEVER been treated this way. Im so disgusted. She should be ashamed of herself , no one deserves to be treated that way! He did not get her name, but whoever was working on 10/31/23 around 11am in the fragrance area you need to work on yourself ! And the manager who had their side conversation should also be ashamed!
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October 2023 by Samantha B.
My husband and I had a great time here. He was interested in getting some expensive cologne that we both liked. So far it's been hit or miss and we both seem to have different opinions of what smells good. The lady attending to us was really patient and we ended up leaving to think on it and coming back to try more stuff later. We actually found a scent for me as well, I think the Tom Ford Bitter Peach. It smells nice to both hubby and I and is supposed to last for hours, which is nice.
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September 2023 by Esther C.
Terrible Customer Service Experience at Neiman Marcus (Boucheron)I recently had the misfortune of dealing with Neiman Marcus's customer service, and I must say it was a truly appalling experience. My fiancé and I decided to purchase our wedding bands from Boucheron inside Neiman Marcus, hoping for a premium shopping experience. However, the way they handled our order mistake left us utterly disappointed and frustrated.Firstly, the mistake itself was inexcusable. Neiman Marcus ordered the wrong wedding band for us, which is already a significant error considering the importance of this purchase. But what truly baffled us was the complete lack of responsibility and accountability demonstrated by their customer service team.Upon receiving the incorrect wedding band, we contacted Neiman Marcus to report the mistake. Instead of receiving a sincere apology for their error, we were met with indifference and excuses. It's astonishing how they could fail to take ownership of their mistake and instead tried to shift the blame onto external factors.What's even more infuriating is that Neiman Marcus made no effort to rectify the situation or offer any form of compensation for the inconvenience and disappointment they caused. We were left to deal with the mess they created on our own, which is unacceptable for a company that prides itself on luxury and quality service.In addition to the incompetence and lack of accountability, the overall attitude of their customer service representatives was dismissive and unhelpful. It's as if they couldn't care less about retaining loyal customers or ensuring a positive shopping experience.In conclusion, my experience with Neiman Marcus's customer service was nothing short of a nightmare, especially when dealing this on top of wedding planning. Ordering the wrong wedding band was bad enough, but the complete absence of an apology or any form of compensation is inexcusable. Neiman Marcus has lost a once-loyal customer, and I will be sure to share my dreadful experience with others to save them from the same disappointment. This level of disregard for customers is unforgivable, and I strongly advise against doing business with Neiman Marcus if you value quality service and accountability.
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April 2023 by Diane T.
High end with lots of security for their own and your protection with real cops because of many frequent smash 'n grabs. Beautifully laid out departments with the finest wares. Casually dressed is fine as many European tourists are visiting. Colors grab you here; Orange walls, puffy purple jackets, and extreme colored tennis shoes are showcased in their own cubbies. So fun just to browse or shop to your hearts content if that's your thing!
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February 2023 by Priscilla L.
Beautiful building store with nice restaurant upstairs, but I just came for the SFGH hearts display this year 2023. Apparently I missed a few since there are no signs telling you where they are. You will need to ask an associate or read articles online to find out where they are. So I am happy with myTwo trips here because they didn't have the window display ready when I was here last week, but the big yummy Sundae was there. And for me that the highlight. :) I always wanted to either drink coffee on the second floor or try tea time here. Maybe one day.
