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November 2024 by Barbara Chew
I can’t begin to say enough about the thoughtfulness, care, and excellent work CARSTAR Chilton Nob Hill gave me. Many thanks to Rica who set up an appointment for an estimate, and patiently walked me through the procedure she’d be taking with my insurance company. After agreeing to everything I dropped my car off expecting them to keep it 4 or 5 days, but to my surprise the job (fender bender) only took 2 days. Texts were sent to me keeping me informed of the progress. My car looked brand new when I picked it up! Thanks to Rica, Alex, and the entire team!
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October 2024 by Ray Lew
Manager Rica Mendoza was the best in customer satisfaction by going above and beyond with adjustment
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October 2024 by Kenny Liao
Great communication. Smooth pickup.drop-off experiences. Thanks so much!
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October 2024 by M Chung
I used this shop for body repair a few years ago, and it was great. But now I have another repair to be done. I made an on line appointment, but days later I got email saying appt was cancelled and I should call. So I’ve been calling but no one answers phone or returns messages. Apparently this is happening to others because the mailbox is now full.
This is actually the second time this has happened to me, I had tried about a year ago and was also unable to get appt or speak to anyone.
I wouldn’t bother trying so hard with this location, except it is very convenient for me and they did do a great job years ago. I don’t know what is going on, but I give up.
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August 2024 by Ana Claudia Pereira
The service was great. Costumer service: Fantastic. Nica, the front office person, is knowledgeable, have great skills and pleasant demeanor
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July 2024 by Shelley Harrison
My car was sideswiped by a hit-and-run while parked. The body work completed by Carstar was fine, although communication was less than stellar necessitating constantly staying on top of them. After the work was completed, I drove out of the shop and immediately got a warning light about the rear seat belt. I drove right back in and had to schedule time for them to fix what they'd missed. The body shop proceeded to prove they know NOTHING about electronics. By not properly shutting them down before they did the work, they blew out the electronics that operate the front airbag and seat controls. Then after failing to solve the problem for days and days, they said it was not their fault because the hit-and-run damage was in the rear, and they were therefore absolved of all responsibility. The seat wouldn't move. The airbag warning was on all the time. The dealership determined that the problem with the seat was that the body shop had blown a fuse, removed it, and FAILED TO REPLACE IT. That's all it took to fix the seat, after I drove for weeks with my knees pressed against the steering wheel. The airbag, however, was another story. The dealership found that a locking tab was now missing and the seat belt assembly was possibly damaged from their errant work. Estimate? Between $950 - $2500. The car is only worth $8000. I sold it instead of doing the work or I'd be taking these folks to small claims court. Run from this shop.
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June 2024 by David
Very nice people; the work seems to be good. It pains me not to give 4 or 5 stars, but the delays (I was told numerous times that they're 'short-staffed today', they've 'got a guy out', they had to be out of the office on a certain day) piled up and they matter. I would totally use this facility again, but with the knowledge that I'll be without my vehicle for longer than I had hoped.
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June 2024 by lyndon ray unisa
Great customer service and the work done was excellent and I’m a happy Cus , also courteous people . Come here and experience good service-JL LINdEN
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April 2024 by Tucker Marshall
Excellent service after a tree fell on my car. They were great from begging to end!
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April 2024 by Debby Ng
My vehicle had a minor accident and I just wanted this repair process to go smoothly and quickly. Rica was super kind and helpful. Paperwork was straight forward and communication was very clear. My car and I were well taken care of from all the employees here! I got my car back in a week like they promised and received text updates along the way to show the progress. Thanks so much for your assistance. My car looks like nothing ever happened.
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March 2024 by Gabriela Ojalvo
They were so understanding, attentive, and helpful!! Rica and Enrique were an absolute pleasure to work with, and I appreciate both of their help so much. Could not recommend enough.
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January 2024 by Nima
I was directed to them via my insurance and initially went there for an estimate. Everything went super smooth and Alex was great at responding to all of my questions! Came back later for the job after estimate was approved by the insurance and again the experience was so effortless. One thing that I was impressed with was that they managed the car rental drop off and pick up to their shop which made my life much easier. You never hope to go back to a body shop but if I have to, this is the place I'll go.
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December 2023 by Brandon H.
Big shout out to Alexx and rica for the help on my Benz. super quick turnaround time and they went above and beyond to make sure my needs were met with my car. The paint looks great and I ended up getting a brand new front bumper. Thanks again!
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December 2023 by RENCH TAPAT
I went to CARSTAR Autobody to get estimate for the damage of my Tesla model Y Rica Mendoza were incredibly helpful in navigating every aspect of my vehicle repair I am happy to give them 5 stars ?
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December 2023 by Rhyme And Peace
I highly recommend this body shop Rica mendoza incredibly friendly to deal with. She offered the best customer experience that I had received in a long time - maybe ever.
