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October 2024 by Nir and Aly Biderman
Update: After taking my van to another workshop for inspection, they determined that during Kevin’s work, either he or one of his employees used a magnetic tool that disrupted the magnetism of the crankshaft. This now requires the crankshaft to be replaced, a job that will take 11 hours and cost an unknown amount. This error code never existed before Kevin’s “repair,” and yet he still refuses to take responsibility for the issue.
Original review: In my experience, Kevin’s shop seems to focus on upselling additional repairs rather than addressing the original concern. Given the inaccurate diagnostics, lack of improvement, and additional complications, I cannot recommend this shop based on my experience.
Over the past year, Kevin (the owner) has worked on my Promaster van on two separate occasions. Despite investing between $12,000 and $15,000 (still verifying receipts), the problems I initially brought to him remained unresolved, and in the most recent instance, my vehicle came back in worse condition.
He won't take responsibility for the fact that the van was in his possession for a month, and during that time, new engine issues were created (not diagnosed. Created).
The van was at Kevin’s shop for 30 days. Initially, it was brought in for brake issues, but after two weeks, he reported an engine problem that hadn’t been present before. This led to an additional two weeks of engine repairs. When the van was finally returned to me, it had developed a new, more severe issue that Kevin refused to acknowledge or address.
In addition, his diagnostic process often seemed off. The issues he identified did not align with the symptoms or initial problems I brought to his attention. This resulted in repairs that did not solve the underlying problems, adding unnecessary costs and downtime.
I really don't think he knows what he's doing.
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June 2024 by Alvin Yu
The owner is very knowledgeable and has had experience with owning a model of my car.
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February 2024 by Benny L.
I just brought my car here because I live in San Leandro so I thought it was convenient. I paid $900 to change some sensors in my Infiniti g35 and then right when I got it back, the transmission blew up and they asking for another 2600 to replace. If you knew the transmission would blow up why have me pay $900 to fix some sensors ? Wasn't sure what was going on but it sounds like a scam to me. Don't believe too much in the reviews now.
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November 2023 by Christopher Maloney
Professional, friendly, knowledgeable. The owner of this shop is a true master mechanic with many years of experience. Highly recommended.
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July 2023 by Laurel L.
I've had great experiences here so far getting my car repaired. Good work in a timely manner
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March 2023 by Cynthia B.
I had originally taken my car to another car repair shop who gave me an estimate for the work needed. I decided to get another estimate and had called Brannan Auto Experts (5 star on yelp) and spoke with Kevin who gave me an estimate over the phone which was much less than the original estimate. I brought the car to Brennan's for repair and although the total cost went above Kevin's estimate, it still was less than the original estimate. Kevin explained to me why and it was understandable. They had to keep my car for 2 days so Kevin suggested to rent from Hertz nearby who they had a relationship with and would give me a discount. I have full confidence in Brennan Auto Experts. I believe they are honest, knowledgeable, and courteous. I will be bringing my cars to Brennan Auto Experts from now on.
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March 2023 by Javier M.
I had a repair issue with my Navigator on a Friday. I'm from San Diego. I called Brannan Auto Experts, they took me in without an appointment. Kevin kepted me informed of the repair issue. Fixed right with minimal cost. Very good mechanic near Oakland Airport. I was back on the road, and able to drive home safely to San Diego the next day. Thank you Kevin, I greatly appreciate your help. I recommend your shop.
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March 2023 by Susan Benz
We’ve been going to Kevin for over 20 years. Does it get any better than having a mechanic you can trust? He gives us great service, takes our calls, finishes the work quickly, answers questions, gives us a fair deal along with good advice, keeps our cars running for a looong time, knows his stuff, is on the floor all day, and we’ve never had a problem with his work. A great mechanic is a lot like a great doctor, you really appreciate having them when you need them. We can’t recommend Kevin and Brannan Auto Experts, San Leandro enough. It was 1997 when my husband was referred to Kevin Nguyen at Brannan Auto Experts, SF for excellent car care. He was referred to Kevin by his co-workers at Anchor Brewing. This started our loyal commitment to Kevin taking care of our family’s cars well into 100k miles plus ( VW, Toyota, Nissan, Honda, Chevy, Mercedes)Services: Air & cabin filter replacement
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November 2022 by Adamma Ison
Attentive, affordable and respectful experience every time.
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August 2022 by Nick B.
So far incredibly good! I called around locally because I was in need of new brakes. People in berkeley by my job were nuts expensive and the big chains in San Leandro were also way up there. I guess either I only ever end up needing front brakes?? Either that or the prices have gone way up since I had my last brake job. Kevin went above and beyond to get my business which I appreciate and he even beat my best bid by $20. Being a small business owner I appreciated that type of business tactic. I had placed markings on my rotors and pads to make sure they had been replaced and he did the work. It's only been a day so I can't speak for longevity of the brand he used but I did ask about it so I could research. A+
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June 2022 by Martin U.
As the Bay's temperature start to hit the 90's, I knew it was time to get my AC fixed in my 2018 Subaru WRX. I had a friend of a friend attempt to fix it at first but to no success, if anything it felt as though the car was worse now than it had been before. I called early in the morning and Kevin was kind enough to get me in with no appointment right away. He not only ensured that the car actually worked how it's supposed to but even provided documentation as to how many grams of AC refrigerant it's supposed to have (450g +/-25g) and what was wrong with the AC to begin with... Turns out friend of friend had overfilled it to 796g which with AC systems, too much of a good thing is very much so a bad thing. For an affordable price, quick and knowledgeable service, this is a must go to location if you won't take it to your home dealership. Thanks again, Kevin!
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April 2022 by Roni R.
Hands down the BEST mechanic! Have been bringing my Kia Soul here for years and this review is long over due. Every time I come here I have a comfortable and easy experience. I hate having to deal with anything car related as I'm always worried it's going to be a hassle and be so expensive. But these guys always take care of me and I always leave feeling a weight lifted off my shoulders and the wallet not leaked dry! They are sensible, reasonable and service oriented. I always know my vehicle is in good hands! Can not recommend this place enough!!!!
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February 2022 by Sabrina Pudoff
Kevin and the team at Brannan Auto Experts are simply the best! I had some issues with my 2009 Ford Escape Hybrid that they were able to help me out with. My issue was due to a specific recall that Ford refused to help me out with because they “already replaced it once” prior to me owning the car. Kevin kept in constant communication and was always very up front about costs and timeline, he searched for the most affordable parts and checked in with me every step of the way. I am so grateful to have found an honest and reputable shop and will continue to use Brannan Auto Experts in the future!
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February 2022 by Sabrina P.
Kevin and the team at Brannan Auto Experts are simply the best! I had some issues with my 2009 Ford Escape Hybrid that they were able to help me out with. My issue was due to a specific recall that Ford refused to help me out with because they "already replaced it once" prior to me owning the car. Kevin kept in constant communication and was always very up front about costs and timeline, he searched for the most affordable parts and checked in with me every step of the way. I am so grateful to have found an honest and reputable shop and will continue to use Brannan Auto Experts in the future!
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January 2022 by Jonathan Smith
I was extremely impressed with the professional atmosphere and workmanship. Really took care of me and highly recommend them to anyone looking for a top mechanic.
