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May 2024 by meenu mehta
You have excellent designs and high quality furniture. Your staff is wonderful and very helpful
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April 2024 by JM
We returned to revisit a rug we liked, recalling Ms. Serrano's helpfulness from our last visit. However, this time, despite walking through the shop thrice, we were ignored, instead encountering a loud phone conversation and a private discussion among the staff. Unassisted, we left, concerned about the service quality for any purchases.
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March 2024 by Kristian Sloth
Would Class store. Great service and high quality furniture. Danish design at its best
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March 2024 by Pamela Levine
Talking with Elizabeth Lovejoy at the store was like having an interior decorator with great taste and great design sense. She guided us through each decision and detail. Also the chairs were the most comfortable of all the chairs that we had tried across several different stores.
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March 2024 by Mariëlle H.
Boconcept let me believe I could buy an expensive sofa, because Guardsman would help if there was any stain. Small or Big.. Well even the most gross stain requests: like my toddler pucked and peed on the sofa. They didn't answers to my 4 times request if they can come please and solve the problem. The one time they did respond to this request (months later and many requests further). They sended a tinie tiny cleaning bottle and a good luck noot with it. They are the whorts. Than you Boconcept for this recomandation. You sold a sofa..
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December 2023 by Vinona B
I furnished my whole house from Bo concept 10 years ago and came in for a sofa refresher. 2+ hours later I made my purchase
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July 2023 by Koorosh Ostowari
Customer service and just basic courtesy is lacking in this store. I have an issue with 4 chairs I bought, I contacted the store. First time an employee said they would follow up and get back to me and he never did, then I called again and spoke with the manager , who was one of the coldest and unhelpful people I have spoken to in a long time. He again would not assist me and insisted I have to contact customer service, and that there is no other way they are willing to help me with the issue with the chairs. It’s been 2 weeks and still no response from customer service . Basically it seems they just don’t care about solving issues with their products, and just care about selling and that’s it. I will never step foot in that store, and I think the manager needs to get some training in basic customer service , and start learning about being proactive solving issues that can naturally come up. What ever happened to compassion and empathy . These people just don’t get it .
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June 2023 by Amelie Anna
6 stars! Make it 10! Seriously, Soren Krogh-Jensen is such an amazing person: kind, caring, professional, patient and super knowledgeable. He knows his stuff and conveys his expertise in a wonderful way.We are so grateful to him for helping and supporting us. We could not be happier!
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May 2023 by Dippittyy Said
Maybe don’t disregard pedestrians in the road in your branded company car.I was crossing near coolCrab cove and a boconcept car barely slowed down while i was crossing. Then did not make a complete stop to turn as i stepped onto the sidewalk.
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May 2023 by Jennifer P.
I needed a rug and wanted something that was a floor sample so i could have right away. Soren showed me what may be available. I decided to get it and Soren personally delivered it so I wouldn't have to wait for the delivery service. Thank you BoConcept and Soren.
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June 2022 by Oscar Perez
It is a very welcoming family atmosphere. Its products are of very excellent quality and for tastes it is excellently varied, there is everything and for everyone.
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June 2022 by Eric Hodges
The BoConcept service team was very helpful in locating parts for an older model chair. I appreciate the positive attitude and follow through!
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May 2022 by Paul P.
I came to learn that my local store closed during the pandemic and I was looking for some fabric sample so I contacted the San Francisco office. I simply wrote an email asking for four or five different fabric samples. Within an hour I received a phone call from Amber. Right off the bat I appreciated her proactivity and contacted me and her friendly approach on the phone. Within a few minutes of her asking me some questions we came to learn that I had requested the right samples. So I'm already appreciative of her help. But then she goes on to talk to me about a current sale taking place. Because I hadn't had the fabric samples yet I wasn't comfortable placing an order.She offered to ask her manager what can be done and as promised got back to me in quick fashion. And once again a friendly and professional voice on the other end of the phone. Great customer service is hard to come by. But Amber certainly reminded me of what it was like to be treated fabulously and because of her I will most certainly be placing an order and sharing my experience with others I know. And for what it's worth I hardly ever yelp. But the experience with Amber makes it easy to share this experience
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May 2022 by Jovan J.
My couch was so oooooooold that the wood dug into my hamstrings when I sat on it. I wanted something that felt comfortable, looked nice, and provided support. Outside of Bo Concept I found couches that looked nice. And that was about it. I didn't want to settle for one of three if I didn't have to. I spoke with Lily who discussed the couch I liked and gave me plenty of time to sit and marvel. I visited probably four more times. Lily was helpful when I visited and responsive when I messaged. I went for it. Then it was time to wait. Somehow the delivery date was very close to the estimate. The delivery team was very kind and professional. I had a great experience. I have my couch and three of my three couch wishes were fulfilled. Thanks Lily and team!
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March 2022 by Ariane M.
Love our couch and wall unit! Excellent quality and design support. Ivanna was amazing to work with and helped us every step of the way. There were serious supply chain issues due to COVID but Ivanna's communication and timeline was exactly as expected. Would highly recommend working with her if you need design support!!
