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June 2024 by J Whise
B&W has a perfect location for convenience in the city (SF). Follow their instructions and you’ll see that they’re easy to find and it’s easy to arrange Uber rides if you need them before or after the rental. The reservation process was simple and reasonable. The drop off was flexible and quick and also easy. Jhoie was responsive, friendly, fast, and positive. The valet crew and other staff were super helpful and patient. Best of all, we thoroughly enjoyed our Jeep Sahara with its retractable roof and its improved comfort without losing the fun feel of being a jeep. They have all kinds of rental options. Customer service and the paperwork was all superb!
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December 2023 by Yi Xie
Five-star experience! Booked the car online and got responsive email communication, even during holidays and weekends. Pickup was a breeze – the car was ready early in the morning, and they gave us a thorough walkthrough with a full tank. The vehicle was in top-notch condition, making the drive an absolute pleasure. Highly recommend!
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November 2023 by Gavin Stewart
I’ve rented from Black & White several times and the experience is always miles better than the renting from one of the big car rental brands. Super communicative and friendly, convenient returns (including after-hours dropoff), and rates are often better, as well. Can’t recommend them enough.
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November 2023 by Elly Chen
Been renting cars here for several years; awesome customer service and nice selections of high end vehicles.
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November 2023 by James Eide Macpherson
A great experience: booked the car online but was contacted by them directly to confirm etc etc. pick up went great, car was waiting for us (not the other way round like some other places!), a thorough walk through of the car followed (better than when I bought my last car!), full gas tank, and the out - 15min total. Car in great condition, an absolute treat to drive. The noise was PHENOMENAL! Both cruising and more “engaged” driving were great. Top down, Napa valley, a real American experience:-) thanks guys!
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October 2023 by Cleo Liu
Best car rental service I have ever used. The car we got, a Toyota Camry, was reasonably priced and very clean. The staff was very friendly and helpful. I would definitely use their service again.
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October 2023 by Alex Richardson
Love this place, they always have a Camry for me on short notice when I need to leave town. I've rented about 7 times in the past year from them and it's super easy, transparent and affordable. I live right nearby and do not even need to own a car. Better than those places that rent by the hour.
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February 2023 by Renaud Gaubert
I wish other rental companies had the same experience! it was a super smooth rental experience!Most of the rental process was online and I barely had to wait anytime to get the car. The return was very easy since you can drop it anytime at the garage!
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September 2022 by Dana Grote
I rented 2 high end cars for my boss and his daughters, that came from Europe and all was perfect. From pick up to drop off a superb service was offered and a very nice team. Even when I had to change things last minute the team made me feel very comfortable and all went easy. Can highly reccomand the company.
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August 2021 by Andrew Graham
Fantastic experience. Sixt rent a car made a mistake on our reservation, leaving us to scramble to find a car for a 10-day road trip with one day's notice. B&W had a car available and made it painless.The service level at is much higher than any other car rental service I've used. B&W picked up the car from our hotel parking garage when we were done... no airport shuttles or awkward drop-off times.
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March 2021 by Satinder S.
I recently rented a G63 and the service was amazing. Jhoie was extremely professional and very responsive. I was having issues picking up the vehicle on the wedding day, so Jhoie offered to drop the vehicle off in San Jose and that did not go toward the allowed mileage. The price is amazing, especially with how friendly they are. 10/10 would recommend them.
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November 2020 by L F.
I reserved a 2020 Porsche 911 Carerra convertible as a surprise birthday gift for my significant other's 40th birthday, and would highly recommend Black & White Car Rental to anyone looking to rent a luxury car. From start to finish, Jhoie provided excellent customer service! She answered all my questions prior to finalizing my reservation, and maintained great communication throughout the whole process leading up to the date of my reservation. Jhoie was also very helpful in making sure the surprise went smoothly, and even provided complementary delivery. The car was in excellent condition and my partner definitely enjoyed his birthday surprise getting to cruise around San Francisco and the Bay Area in a Porsche convertible. Now that we know about B&W Car Rental, this likely won't be the last time we rent from there!
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November 2020 by Markus Widmer
A great experience. Very smooth and straight-forward process from pickup to dropoff. Highly recommend this place
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November 2020 by Mary L Faylon
. Clean cars, friendly staff and they don't try to sell you all the extras or tack on extra fees.
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October 2020 by Daniel Stone
We needed a car in San Francisco for a day! We read all the Yelp reviews, and decided to go with Black & White Car Rental | San Francisco. What a good thing to do . These people are exactly what you want in a car rental company. There building is clean, the cars are clean, they are polite, considerate, they are professional. I have nothing negative to report, they are simply good people to deal with.
