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August 2023 by Hannah C.
Really great service and great selection. Had an easy experience all around with Brandon. Highly recommend getting some good quality furniture here.
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August 2023 by Dany P.
Oh, I love my couch!! I found this place on accident because I missed the bus and boy am I so happy that I did. I've been looking for an affordable couch that would fit into my studio for years. One that has a chaise lounge that opens for storage. Not only did they have the perfect size and color but It also opened up on the other end into more cushions for a bed. I went in a few times with all my questions, and found out they were family owned. Talked to the owner and his son and they were both so genuinely kind and accommodating. For anyone that is looking for a couch or a bed and wants to support family owned businesses, this is the place. Peace:-)
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August 2023 by Maxim F.
Was planning on just window shopping at multiple stores for a mattress and other odds and ends. We stopped at this store first and were immediately greeted by Brandon. He was very helpful, knowledgeable, and was able to answer all our questions. Ended up purchasing and were given a good price on a queen mattress made to order. Also a perk that this is a family owned and operated business.
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July 2023 by Maggie B.
This place is great. It's at Geary between Blake and Collins- always parking right out front it seems! This place is great! Over the years I have bought a beautiful French provincial desk, a sleeper couch and a gorgeous gray velvet chair for a great price. More recently i went in right before closing and Brandon got me a great deal on a mattress - very affordable- he saw my face when I saw the prices and brought me to s better deal and I love the mattress! It was delivered on time the next day free! Today I went back - and Laura showed me exactly what I wanted in my price range/ on sale it's gorgeous - a single chair that is grey velvet and pulls out- my furniture had been removed from my apartment 3 days ago because of bedbugs in the building - I was able to replace 2 major pieces immediately because of the good prices and immediate delivery. Today, no delivery on Saturday but Brandon and Laura carried the single bed/chair themselves out to my car and put in him. If I could give this place 10 stars I would!
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January 2023 by Jane H.
We had a good experience. Unlike so many furniture stores, we were not pressured and the sales staff are courteous and well-informed. We appreciated the delivery and furniture assembly services. They offer the kind of personal attention one rarely sees these days. Furniture ranges from basic/economical to more high-end, depending on your budget. This is an excellent local business and I encourage others to check it out!
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December 2022 by Elaina Jo L.
We were looking for a new couch and found one we liked. We were told by the first person who helped us that the chaise portion of the couch could be switched to the opposite side of the couch. When the couch was delivered the delivery persons informed us that the chaise was not movable and they did not know how to properly connect and disconnect the two parts of the couch. When we went back to the shop to ask for a refund or to return/exchange our couch we were told they do not do returns/exchanges/refunds. We will never go back here. There was no customer service, and were given false information regarding our purchase.
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October 2022 by Ms. Z.
My mom and her overweight (actually, obese) husband bought a queen mattress for a reasonable price from this shop in 2015, and with a fair delivery fee to El Cerrito. Now that several years have passed, they still love the mattress for how the springs have held up incredibly with no indication of warping or denting on the mattress (nor its edge) with his weight. Thankfully, he's lost 75+ lbs in the past two years due to fear of C-19; but I think the quality is a testament to the level of furnishing standards this place sells. I have check their prices with Costco on multiple occasion over the years and found their prices to be 2-300 less (although Costco delivers for free). Beyond this, we like the personal service we get from the floor staff who'll answer all our questions on the spot (instead of waiting around in the big box stores) saving our most valuable resources---which is time. We also like to support small business whenever we can to keep the wealth within our own community to those that live locally!
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March 2022 by Stefanie
I was happy to find somewhere local for a dresser and with solid wood and not exorbitant prices, but it wasn't the best experience. It's a crazy time so was pleased to find items not stuck on containers. However, I was told they weren't sure when they would be able to get it because they needed to wait for other customer orders to fill the truck (took about 3 weeks). I found I had to call and check in with delivery multiple times and questions I had, even though they always said they would get back to me. It finally was ready for delivery and like other reviews said, I felt pressured to tip the movers for moving up a flight of stairs and hand twisting screws in for the drawers (I ended up using an actual scredriver to tighten). It went up against my bedroom wall and I didn't think to pull it out to check- only checked the front and drawers. As I was vacumming, I pulled it out and there was a hole/dent in the back panel! I don't know if the delviery guys saw it, did it, I immediately called the store and they said they would get a replacement- again undetermined time. It took another 3 weeks and the guys ended up replacing the back panel. Well, they chipped some of the dresser and did not replace it evenly. At least there is no hole I guess. The company apologized and refunded me the delivery cost but I was disappointed with the quality of the service for the cost of the item.
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January 2022 by Jay Jamal
2 days ago, I walked into Mattress Firm down the road from this establishment ready to purchase a bedroom set and seal a deal...However, that didn't happen cause the sales speech went on forever, and when another customer walked in, I was left aside as both staff working decided to attend to him and his pillow purchase. I walked out and thank GOD i did cause here iam probably the most satisfied customer in SF today. hehehe... John the owner greeted me the moment I walked in and because I knew what I wanted, he was soo helpful in giving me options and what he has available instead of trying to push the most pricey product he had in his store...if anyone reading this, I'd say before u make any bedroom purchase, living or even dining room furnitures, please check this place out first cause it's not only family owned and operated, these guys are spot on in my book. I can be a very picky customer especially when it comes to customer service....iam giving them a 5Star and I wish them all the best and trust me, iam going back for more....Thanks John for such a great service & deal and looking forward doing more business with you and recommending your business to friends and relatives... Keep up the great work in this competitive market..
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January 2022 by Dina L.
I bought a mattress and a pillow and I am very happy with both. Great quality! Laura was the salesperson and I found her very helpful. Excellent delivery. The price was outstanding. I highly recommend. Do NOT go to Macy's for a mattress. Huge rip off.
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October 2021 by D L.
I purchased a piece of furniture from Bedroom Outlet and was told that I'd get a better deal if I paid in cash. Fine, I went to the bank and paid for the piece in full. The delivery went ok but the delivery people demanded a tip before leaving. Very unprofessional! It's almost like extortion! I'd stay away from this place and just wait for a sale at Macy's!
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August 2021 by Brandon Murphy
I just got a bed frame from them and they gave me attention very quickly. They were very nice and treated me like I was one of their own. I appreciate their service and I’ll be back when it’s time for another piece
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June 2021 by WH Hartmann
Good prices and service.
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May 2021 by Elisa Tang Fraysse
I got value for the money I spend and the quality of furniture I received. Low sales pressure while browsing the display merchandise at the store. The service is excellent. I ordered a bedroom set, and it took a little longer for the store to deliver because of the pandemic. But the store kept me informed. When the bed arrived, the workers were quick in assembling them. I love how my bedroom looks right now
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May 2021 by Rocky Packboa
I just got a bed frame from them and they gave me attention very quickly. They were very nice and treated me like I was one of their own. I appreciate their service and I’ll be back when it’s time for another piece