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September 2023 by bennett montoya
No teller or merchant teller.
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March 2022 by Edwin S
The worst bank
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February 2022 by Wilson L.
Temporarily closed as of February 2022 presumably due to staffing shortages. It's been like that for months without any notice on when it'll reopen. As a result, homeless people are camping out in front. Go to the Parkside location on Taraval and 20th Ave instead.
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December 2021 by Jani. Y.
Customer service is the worst! Need more greeting training! Bad bad bad!
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November 2021 by l m
Unless bank and incompetent tellers....Wendt to make a credit card payment and the teller had incorrect protocol as to how to process the payment.Needed a roll of quarters ....this branch has NO money.Find another bank soon...especially during these times of great fraud activity....if you needed service you wouldn't get it here
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November 2021 by Louis M.
Note that B of A customers have been scammed by Zelle a payment app associated and approved by the bank. B Of A has refused to refund patrons scammed money ....how far this bank has fallen...
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October 2021 by Harlan Ives
Rude and unfriendly! MUST be updated! Compare to excellent branch on Taraval.
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February 2021 by J. Yale
Customer service is the worst! Need more greeting training! Bad bad bad!
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January 2021 by wayland l.
Was closed and for older people like my parents it's a bad sign. They now plan to change banks. They told all their friends too and now all are doing the same. Guess they lost all their saving in China so they don't want to take a chance. Didn't help the other branches were close too
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October 2020 by Be Kind
This bank has been closed since Coronavirus started. Hello! What about merchants that bank here. The old people that bank here. Now have to go to Daly City.
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May 2020 by Paul Nathan
Friendly tellers.
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October 2019 by erik H.
Worst, rudest tellers. B of A sucks beyond belief in any location, but the West Portal branch go above and beyond with long lines, and general indifference. I closed my account.
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July 2019 by Mario Moreno
Long lines no one knows what there doing
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March 2019 by Belinda C.
I never write reviews for banks, but this branch has the honor of receiving one from me. When you first walk in from West Portal, there seems to be a few cubicles and a lobby area. I've never been to this branch,so we didn't know where the tellers were. We asked someone who worked there and he said "we don't have tellers here" What kind of bank doesn't have a teller! Not wanting to believe him, we continued down this quiet path and behold, TELLERS! I didn't get the name of that employee, and that's his luck. Never coming back again!
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November 2018 by Audrey L.
Huge thank you to kelly for such a great experience! I came in today in hopes of opening a savings account and apply for a credit card... I didn't have an appointment but she was so nice and ready to help me so I barely had to wait! Kelly was so helpful and she made sure to explain the whole process to me and answered all of my questions; I really feel like she went the extra mile for me, her customer service is outstanding! Very satisfied with my experience here today
