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June 2024 by Amir Armani
Illiterate and sluggish staff!
REMILYN is the worst X(
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June 2024 by Sravya Basvapatri
Steven was super helpful!! I came in with a bunch of coins before heading to work and he helped me organize and deposit them quickly.
I’ve also had helpful consultations here in the past.
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April 2024 by Shaymin NoJustNo
Be careful with the right most ATM at this branch. Ate my friend's card. They told the bank teller and they were like "oh just call that number on the ATM to get a new card." Lies......we could not get a SINGLE HUMAN on the line, then magically the ATM rebooted and his card was ejected! But don't worry, my friend had to still talk to the bank teller to deposit their check as ALL atms did not want to take the check. Check was valid and came directly from their employer, so lol cannot win.
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January 2024 by Jenny Huang
bad service i ever met. BOA should closed this branch permanently if they keep doing this. I will stop using boa services if I met this bad service continually in this branch.
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November 2023 by Nicole Joslin
Opened my account here, and have had the best experience with BoFa. They check up on me all the time, and help me grow my account. leaving a good review because my boyfriend told me no one leaves good reviews on banks cause nobody likes banks. I like this bank!!! ? ?
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September 2023 by Patrick Balzan
Marylou Vega and Rycki Ambeau provided exceptional service. After visiting the Powell St. location 4 times in attempt to do a wire transfer (0 STARS FOR THEM!!!!!) Marylou and Rycki had it done in 15 minutes with a smile on thier face. Refreshing after the Powell St. experience where I was literally yelled at by a finacial advisor. This will be my new branch when doing anything important!!
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July 2023 by GOnzalo Juan
I give it 5 out of 5? I don't know why I see bad comments, well first of all I congratulate them because they help me a lot, I can say that they treated me as they should, I asked questions and they cleared up many doubts I had... excellent service !!!
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January 2023 by kamal blk
if i can give less than 1 star ill do.there is 1 guy there who is very rude not helpful at all, i was just asking for my bank statement and he said come back in 35 days.
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August 2022 by scott summers
I came in was greeted quickly. friendy and fast service
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May 2022 by JP Pidas
Urgently needed to speak to a manager and yet nobody answers the phone. Why have a phone number at all if nobody is going to answer?
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March 2022 by Abhinandan Vasanth
This is actually 0 stars for the service at this location. It's unbelievable that service can be so poor. They don't answer their phone most of the times during working hours. Communication and attitude in person is extremely poor.If we don't speak up for their poor service at this location, it'll impact many other people.I've been to Chase several times and at different locations. Their service is great.Note: Some of the customer representatives over the toll free helpline are great from bofa.
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February 2022 by Melissa L.
Don't come to this Bank of America. I wanted to withdraw money. This Asian guy who is wearing a light blue collar shirt with a black vest. He's the teller in the middle window. He just threw my money and not putting inside the envelope. No hi or bye. He needs to learn more about customer experience. He was rude a** hell. It happen about 3:45pm. I would never coming back to this Bank of America ever again. He needs to fix his attitude.
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February 2022 by Michael Fleming
I have been using merchant services at this branch since the location at Montgomery & Pine has been closed. Overall the staff have been very helpful. However, this morning the manager on duty, Aswin Kolady, was very rude. I had walked to the merchant window and he rudely told me to get in the other line because "we aren't catering to business accounts while we are understaffed." As I walked back to the main line, I asked when the Montgomery branch would reopen. Mr Kolady's response was to aggressively approach me, using his size in an attempt to intimidate, got right in my face and demanded "What did you say?". He seemed to be looking for a fight. Perhaps he needs some time off for anger management training.
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January 2022 by Sondra J
Please provide your tellers with unconscious bias training immediately!Start with Conrad first.
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December 2021 by Marek Pandel
Great customer service. Got my things done super quick
