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August 2023 by Albert H.
I had a really bad experience with a teller name Ann, she is kind of fat and on a darker tone skin color. I was there to deposit some cash plus some coins, she asked me to count and I did and then she dropped fee coins, I was trying to help by pointing it out and she raised her hands like "I'm not touching that" kind of attitude. Then she recount everything, seriously, if you are going recount everything, why do you ask me to do it in the first place. I tried to call into the branch to complain, but per usual nobody pick up the phone. Hope this branch close and Ann lose her job.
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November 2022 by Paul G.
I received an alert on Monday that my credit report was being pulled by BofA, I immediately went to 1 Powell branch. The employee in front brushed me off. He asked if I had a BofA credit card which I replied yes. He then stated they can run credit reports on me whenever they desired. I explained to him, I felt this was fraudulent activity but he continued not to care. Now 3 days later, I get a text message from BofA letting me know my new card was approved. I went back and told them they were lazy. He never bothered to look if someone had fraudulently opened an account in my name.NICE GOING BOFA.
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July 2022 by Priyanka K.
Such quick service! Friendly respectful representatives (Andrew, specifically) who helped me get my work done within 10 mins.
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April 2022 by Cerise C.
That's my first and I am sure the last time writing a review on YELP since the customer service are terrible as fuck. I was being treating like a shit in here the whole time. I can never figure out why the banker here can be that mean and disrespectful. People who are looking at this review and have not decide to go to which boa in sf, you are lucky, cause you still have chance to choose not to be treating like a shit. DO NOT CHOOSE THIS PLACE AT ALL!!!!Btw I have saw all the reviews on YELP and I knew tons of people are saying the customer service is horrible but I looked up on the website which the page showed "We've made changes to better serve you". I was wrong, I should trust most people but not a website page. I bet they would never make a change.
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November 2021 by Bryan MacKay
Lovin' it like McDonald's!
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June 2021 by Yvonne F.
Horrible service at the Bank of America in San Francisco at 1 Powell Street. Living in Sacramento, we had the employee at Bank of America at 940 Florin Road make our appointment in San Francisco. Vincent was outraged that we didn't call ourselves. We explained that we couldn't get through. My husband explained it went to voicemail and then hung up. He said I got other messages just about accusing us of lying. The manager Vincent was Not trained in customer service as was another employee named Tam. Tam was asking personal questions that did not have any reasons to ask and not pertaining to why we were there. I'm so glad we do NOT need to do anymore business with them in San Francisco.
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January 2021 by Milchy W.
My mom has visited this place several times because it was near her place. She had to go to Van Ness instead because the staff here are so grumpy. She has to commute to Van Ness to change quarters. The staff was rude but my mom has to finish her business instead of going to Van Ness. I know the stress we are all in now, maybe the staff needs a breather but please don't hold grudge and be grumpy with a senior citizen and not welcoming. Filipino young guy teller, you need a refresher course for customer service! My mom wasn't happy with the service and she was snubbed by this teller. The chinese lady as well is second on the spot for customer service 101. She commends staff in Van ness with such customer service. This place? Below freezing point.
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November 2020 by Wesley K.
Wastes my damn time. Closes at 4 now. Pissed me off. Need to change Yelp page asap for updated hours.
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November 2018 by espresso
The location of this bank is great, as long as you don’t go there by car...I think the ATM’s are just a little too much on the busy sidewalkThere can be too many pedestrians walking closely behind your back, which may cause some safety issues.So use this ATM but keep all eyes open
