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January 2024 by Sasha W.
I highly do not recommend to shop at this store . The store manager was so rude and look down at their guest . While I was waiting for my driver to pick me up since my eye disability . So I decide to step in to browsing the new store at BR. There was the lady who I believe she s store manager came to me standing at the front of the store and ask what I looked for and I just told her I just want to see new clothes and she kept watching me till I feel uncomfortable . She used her eyes like to send me message to leave her store . Kind of rude . While I was greeting and invite to Chanel store which s next door by Chanel staff which s very nice and kind . BR store manager need to learn how to treat clients from Chanel staff who standing in front of the store .
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January 2024 by My Google Reviews
I didn’t have a great experience with service. Employee basically tried to take commission by getting me a dressing room and then wouldn’t really help me, but also this blocking anyone else from helping me? Love the store and clothes but what this sales person did to me was completely unfair to me as a customer and to his fellow employees.
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December 2023 by Matthew Arnold
My review of Banana Republic - filing this under their flagship store, because no other Google review option for the overall Banana Republic. This good - clothes are good quality and fair price. The mediocre - I’ve been to 3 physical stores, 2 had good service but another had poor service. The bad - corporate customer service is not good. I am a pretty regular customer - bought 6 items in last two months. Separately, I was gifted two BR items. I simply tried to exchange the unopened, tagged, and unused gifts for different colours, but I was met with rude customer service in a physical store, and corporate’s phone customer service was very unhelpful.
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November 2023 by Mac H.
To whom this may concern, I want to make the highest recommendation for Micheal Barent. I was watch shopping with my wife and entered the Banana Republic without any intention of making a purchase. Mike approached me and I let him know that I was not in the market to make a purchase but was there just to look around. Mike greeted me extremely kindly and still decided to wait on me and be available to me knowing that I was not going to be purchasing today. We struck up small conversations and had some good laughs. It was clear to me that Mike was more concerned about my experience than trying to sell to me. When this became apparent I made the decision to make a purchase from Mike and I want to state, for me, It is the experience and treatment that makes me want to make a purchase from a brand. Mike is the quintessential, most important person in a public-facing brand. I believe persons like Mike, should be fast-tracked to leadership roles where his stylistics and vision can be implemented brand-wide. In the sales industry persons like Mike are far and few between--Gems is a sea of people"just doing their job" or "waiting to clock out." People that want to make people happy and care are qualities that cannot be trained. I am an extremely observant person and I can say that the people were pleasant in the store and the location was extremely tidy and organized. This is a reflection of Micheal B. Snypers role.
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November 2023 by Tony L.
Banana Republic is back in San Francisco at this new location. Unfortunately the one on Grant Street and the one in the Embarcadero are gone. This new location is smaller and it feels more like a well kept boutique store. The staff is really helpful and friendly. It only has 2 levels, the women's clothing is on the first floor and men's clothing is on the second floor. To keep the store looking streamlined they only have a few sizes for each item on the display racks and I'm sure they will have your size in the back storage. Their current fall collection is incredible. I love the going back to the classic style for men - tweets and herringbone sports coats, button down knit polos, and a lot of cashmere. These type of staple items will have you looking good in the winter and fall for a lifetime. My wife and I wanted to buy the whole store. I was wearing jeans today, but other to that, I only wear Traveler Pants. I mean with EVERYTHING. These pants fits so well they make everything you wear look good. I mean you can actually replace the pants of a black formal suit with a black Traveler pants and be a mismatch color tone formal/casual superstar. Ah just wear some really nice black shoes. Downtown is going thru some challenging times and it is so great to see BR come back during this transformation. Hopefully there will be more things to come that will make a positive impact to this area.
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November 2023 by damini misra
Best shopping experience, great styling by Kylie and helpful nature! Will definitely return